1xBet reviews 672
Replied
Account and withdraw blocked for no reason
Hello,
Account id-[protected]
Name - Sachin
Country - India
I made an account on 1xbet and everything was normal until one day on 20 August 2022 my withdraws were locked and I was told to submit required documents. I submitted all the required documents and pictures they asked and I was told to wait.
Then suddenly out of no reason they blocked my account and told me to wait 72 hours for varification then after 72 hours another 72 hours of waiting... my account has 55000inr locked in it.
I didn't have more than one account, I play fairy every time, I didn't do anything wrong but I don't know why my account is blocked?
All my hard earned money is locked in the account for no reason.
Desired outcome: I want my money back. I don't do anything wrong. 55000inr is lot of money for a student like me.Kindly return my money. If you don't want me to win then keep the winnings also but atleast return my deposited money.
Hello,
No progress on my account blocking problem.
Does this website complaintsboard.com really listen to our problem or this is just a bot website ?
Kindly look into the matter.
Hello,
Still no positive response from 1xbet and I believe no further action shall be taken on my case.
2 things I can't believe first how easily I was robbed online and second after reading so many scam how they are still operating?
These scammer are using Indian flag in their website ending with .in I still wonder how it has still licence to rob online.
Anyway I may have lost 55000inr or roughly 700 dollars but this is first and last time only. And I must say to 1xbet that you scammer can fraud me can rob me but that neither won't make me poor nor make you rich. You guys have all my curse to fail. Judgment will be served.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID.
Your appeal will be worked through and you will be notified about the results
All the best,
1xBet Support
Replied
1xbet
18-AUG-2022, 1:00:00 PM GMT+2
YNT vs jfshfh178
I placed bet on jfshfh178 winning the match. YNT won the map 1. Map 2 wasnt played because jfshfh178 forfeited the match after map 1. 1xbet declared my bet as lost. JF178 team was disqualified because of match fixing. 1xbet should refund my money. Since the match wasnt played completely.
Desired outcome: Refund my wager
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
In order to clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers. We will check all the information and provide you with the answer there.
All the best,
1xBet Support
Replied
Amount not received in my gaming account
Amount deposited through upi fast to Baroda e gateway but not received my amount neither in my game account nor in my bank account, please check and refund my money asap.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit via 1xbet
1x Bet is a fraud. Everytime we deposit via UPI fast Baroda E gateway, You losers ask me to wait for 14 days. Firstly no UPI amount is on hold for more than 3 days in India. Also after 14 days after providing all the details you never credit the amount.
I have made a deposit of 8499 yesterday again and my amount is yet not credited. I want my money immediately.
My 1xbet I'd is [protected].
And don't [censored]ing ask to wait for 14 days I have waited many times. No payment is received after 14 days you just make new excuses. Credit my money rightnow you fraud company
Desired outcome: I want my money credited into my 1xbet I'd or my bank account right today without any excuses
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
My money I transfer to your bank not credited to my 1xbet account
My name Nnaemeka Peter ezeka i transfer 1000 naira from bank account to my 1xbet but the money did reflect on my 1x bet account.my id [protected]
17 August 2022- 10 : 50 pm GMT+1
Desired outcome: Please credit my 1xbet account thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit Issue
I have made a deposit of 50000 INR through Astropay to my 1x account on 16th August, 2022 at 3.41 am IST. Money got debited from my Astropay wallet but did not get credited to my 1x account.
It has been more than 38 hours and I have not received any sort of resolution to this issue. I have provided all the screenshots in call, chat and email support multiple times. All I am getting is a template response saying we are processing , please wait for 3 hours. Many 3 hours have passed but there is no interest from 1x in addressing the issue.
I have messaged in Facebook official page as well and there is no response.
Account id : [protected]
I am attaching screenshots of transaction for your reference.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. Your appeal will be worked through and you will be notified about the results
All the best,
1xBet Support
Replied
Withdrawal request
Hello,
I have some winnings on my account and wmi want to withdraw the money. When i request withdrawal i get error like to send my doxuments to security department, i sent the documents but thry dosent care at all, they keep sending me messages like show us proof of your purchased flexepin vouchers. I sent them screenshots, they said please sens full size screenshots from laptop, ok, i sent... then they please sent jpg or png format, okay i sent png format, after png screenshots they asked for pdf proof, okay i sent pdf proof, after that they asking again for laptop screenshots. They just joking. Please help me, this is third time when i get scammed with withdraw.
Desired outcome: 15000$
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked.
I don't know how but in the net many person has been victims of these situation and i want solution and help. Yours is 15000$ they ignore, mine a litle 540€. If some one have solution i listen all proposition
i can't anymore access my account actualy
Replied
Missing Deposits 20.000MAD (4x5000MAD)
Just to update you with all my accounts movements :
I have made 35 bank transfers from my Moroccan account Attijari Waffa bank.
Only received 31 into my 1xbet account.
4 transfers of 5000 MAD are misssing please credit my account with 20.000 Mad As soon as possible.
As you can see in the photos
Between the 31/07/2022 and 08/082022
4 missing from 31/07/22 till 05/08/22
Here’s all my accounts transactions from My bank account And 1xbet Account.
Regards
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You'll surely receive the help you needed on your question
All the best,
The 1xBet Support
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked
i can't access my account now
Replied
Withdraw request rejected - account blocked
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked
Desired outcome: To be refunded because i was honnest in using 1xbet but there is any fraud
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We've clarified all the necessary information according to your situation with the Security Service. Your account has been blocked because of the violation of the Terms about the opening of the multiple accounts:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits. You have already done that successfully
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
slow widrawal process
its been 1 week since my widrawal request .. and also talk to the info email .. slow reply ..slow process i dont know what is happening and why you didn let me widraw my money ..aug 8, 2022 the date of my widrawal request .. it say approve but until now no payout on my bank account . i talk to the infor customer service . i gave all of the requirements they want . and still almost 1 week of waiting my money ..
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Deposit via bank transfer
I made a deposit to the account number given to my 1xbet account for bank transfer deposit but for over 30 mins now the money has not Been credited.
I’m complaining about my payment not deposit yet
Sir kindly deposit my amount in my account as soon as possible account id:[protected]
Name: afza shaheen
Amount:10 thousand
Deposit from bank account but not receive in my gaming account
Replied
Without any reason they didn’t let me withdraw 25000$
Hi my Name is Md Forhad Hossain,i create 1xbet account today 10 Aug 2022.After full process, i deposit 8300$. And start betting in my account and after some say stake in my account totall 24000$+ usd then i go to withdraw, and in this situation i just shocked they didn’t let me withdraw money,now please help me,My account I'd No: [protected] and my case no :[#[protected]] now please help me, If they try to scam with me i will go to Court and case Against them must.Now its all up to 1xbet, whats they wants to do,thanks
Desired outcome: Lets me withdraw the fund
Look,this account i create yesterday with new sim, new ip,new mobile now they try to use tricky way to scam with me
And also attach i sent 4 time my passport with different angle, every and each time they just ask others documents, whats Going on?
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Account access
I can't login into my account as of 8th of august,I do change the password I did forgotten password it shows me successful and I tried login they told me invalid username or password I file a message to their specialist till now they haven't replied my mail.This my account detail [protected]@gmail.com on 1xbet I don't have access to it and I have funds inside
Desired outcome: I would appreciate a response if possible I would love a refund
There are not replying have sent up to like 5mails
Thank you for your feedback. To resolve your question as quickly as possible, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Deposit amount not credited to my gaming account
I made deposit of RS 5000 using UPI fast through Baroda E Gateway but amount not yet credited to my 1x bet gaming account.please refund my money back to my bank account.
Desired outcome: Refund my money
Replied
Money pending for 1 year
My 1xbet account is blocked and on verification for more than 1 year. Been over dozens of documents delivered, two skype verifications, medical statement saying I'm not addicted, a lot of letters to Ukraine and they still ask for more things... There's a lot of money there and I'm going desperate!
I already proven my ID! They made a video call with me! What more do they need...
Account ID: [protected]
Account email: [protected]@gmail.com
Desired outcome: I would like to withdraw all my money deposited.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for waiting the response!
We've checked all the information regarding your situation with the Security Service, and receive the information. At the moment, you need strictly follow the instruction from the Security Service and provide the apostilled copy of your ID card to your personal account on the website. The verification procedure is standard for each betting company:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified.
Please follow the instruction strictly.
All the best,
1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit amount issue
please update my deposit amout. attched deposit amount slip
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Cheating with my id. [protected]
Cheater 1xbet blocked my with 28898 BDT.
Player ID: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Getting robbed for the second time on 1xbet and didn’t get my 5000 withdrawal
ID: [protected]
I need support please regarding a withdrawal I did for 5000LE I entered an invalid wallet number for my withdrawal on Vodafone cash that is only 10 digits instead of 11 digits, so the "thank God" transaction will not be processed and will give an error as the wallet number is invalid As seen in the attached screen shot .
The owner of the wallet is a liar don’t want to send the sms confirmation and 1xbet are asking for bank statement for VC lol “how?”
Desired outcome: I tried transfer on VC using the invalid wallet # as it was 10 numbers instead of 11 # so the transaction could not process” invalid mobile number”
Who is Mohammed alderazi ? I hope this reply was not sent to me I hope as my name is sherif
I want to clarify that I have already raised to complains from day one for each of the following emails 4 days ago and the only auto reply I got from a bot was a ticket number for my case and since then not a single reply on my emails
processing-ar@1xbet-team.com [#[protected]] and
info-en@1xbet-team.com [#[protected]]
I feel being scammed for the second and When I found this site and wrote my complain I was wishing that someone will take my it seriously for once but it’s looks like I am always talking to bots with the same reply !
I don’t know what to do there is no one to escalate to and the relevant teams are not replying they don’t even have an SLA for the reply time , they treat customers unprofessionally and ignore emails for more than weeks yo get a first reply !
I CLEARLY STATE THAT I WANT TO ESCALATE MY ISSUE TO SENIOR PERSON IN 1xbet and please don’t reply by telling me send an email to xxxxx as I have been sending emails to all 1xbet departments hoping that one of them will take my case seriously but unfortunately nothing happened nor the 1xbet representative that replied here has helped !
So please tell me what hat should I do to get my money ?
Can anyone who reads this comment confirms if you got a financial complaint with a deposit or withdrawal on an online casino when is the max time to get response to on any of the casino you are playing.
As so all know in 1xbet if you face the same problem after one week minimum will get the first nonsense response asking [censored] and you will stay back and forth and after a month or more your issue will be resolved or not as they run the game and there is no we’re to go to complain
If anyone face better support in 1xbet please reply .
What a help !
From day one I raised a complaint to
processing-ar@1xbet-team.com [#[protected]] and
info-en@1xbet-team.com [#[protected]]
And all I got is an auto reply with a ticket number from each team as shown above but NOT A SINGLE reply on my following up emails !
I felt being scammed for the second and I found this page finally and the reply I got from you is to contact them ! What ! I need help getting my money back please I shared my issue with you and the tickets numbers I was given by your team hopping that I can get support
Email Complain on 1xbet ticket number is [[protected]] for reference and more details
I swear for the past 10 years I have never seen a bad online casino support like 1xbet literally it has the worst support ever and the only reason I play and I am the rest too is the payment methods otherwise I would have never played again after all the issues I had during the past year
The complaint has been investigated and resolved to the customer's satisfaction.
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Thank you for your feedback. In order to resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
স্যার, আমার এই উইড্রোকৃত টাকাটি সঠিক ভাবে পাইনি। যেমন আমি ১৬০০ টাকা উইড্রো দিয়েছিলাম যা আপনারা এক্সেপ্ট এবং কনফার্ম করেছেন। কিন্তু আমার কাছে টাকা এসেছে মত্র ৬০০ টাকা। বাকি ১০০০ টাকা কম আসার কারন যানিয়ে আমি একটি ইমেইলও করেছিলাম। কিন্তু ১২ ঘন্টা অতিক্রম হয়ে গিয়েছে। অথচ এখনো পর্যন্ত কোনো রিপ্লাই পাইনি। দয়া করে আমার পাওনা অর্থ আমাকে বুঝিয়ে দিন।
1. Player ID. [protected]
2. Wallet Number. [protected]
3. Date. 26/01/2023
4. Time. 20:10 pm
5. Amount. 1600 BDT
6. Request ID. #[protected]
7. Statement.
I was depositing 500 taka yesterday why the money has not been deposited in my game account now. Have you learned to steal or not? I am depositing money with this number [protected]
Dear Jahed Uddin,
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
1xbet are scam.
I can help you sue them if only you have proof to support it.
Dear Rockson95 ,
Thank for your review!
In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
SCAMMERS, Please avoid at all costs.
I deposited 207 USDT ERC20 using binance, it was quick, so when I tried to withdraw using the same method, it said that I should use the same method I deposited with, at first I thought it was a glitch or something, so I went to the chat to explain, well first rep Sally didnt even bother checking the screenshots I enclosed, and kept repeating the same sentence, that I should withdraw using the same method, while in the screenshot it was apparent that I was doing just that, then came the second one Hugh, I explained and told me that I wont be able to withdraw my funds until I stake em all.
Guys any company that makes it easy to deposit money and hard to withdraw it, whether due to a policy or just other excuses thats a scam alert, stay away if you value your money.
Desired outcome: Please REFUND.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID and the transaction details. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Same happened with me I deposited using lite coin and when I tried to withdrawal I got the same reply and she kept repeating too without even investigating, I swear it’s the worst ever casino support I have ever seen in my life THE WORST
Yeah dude, now they re asking me to deposit more using another method and bet with all of it on odds greater than 1:1 then send them an email to ask for a new payment method, and all Im asking is to refund the money to the address it came from. It's literally the worst experience Ive had with any bookie ever.
Dear sherif toukhy,
Thank you for your feedback.
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Dear sherif toukhy,
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You will surely receive the help needed on this situation
All the best,
The 1xBet Support
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