TracFone Wireless
reviews & complaints

I have not been able to make or receive phone calls for 5 days straight. I am still able to text and use the internet. When I called tracfone customer service on 4 jan they asked me to reboot my phone which I did with no change. They asked for my landline number to give me a call back in an hour that did not happen. Instead the called me back at 5 am the next morning and left a message after I did not awake quick enough to get to the phone. I called customer service again later that day and I was again told to reboot my phone. When that did not fix the issue I was told that there was a system wide problem that would be fixed that day. Still no phone service today after the latest reboot. Fcc compaint next step

My phone would let me text, but not call out or receive calls. I called Tracfone customer tech support. They were of no help to me. They kept passing me off to another person who would tell me to do the same thing on the phone as the last person did. The last person once again said someone will call you back in one hour. One hour went by still no call. Needless to say, no one called back at all. I forgot to mention I was using another phone to correspond with Tracfone tech support.

I finally took things into my own hands and did a factory reset. I didn't realize I would lose all my pictures and contacts saved. I was so upset to lose all those important pictures and contacts. I can never get back those pictures.

I will be looking for a new cell phone service.

I asked the tech about the factory setting they never told me not to use this setting. Horrible, horrible tech support. Would never recommend Tracfone.

Brian

I purchased a Tracfone because my goverment phone stop working. I went to activate my phone. But could not do activate phone. because there is a lock on phone, The only way to unlock the phone is to pay 150$ for 12 months of their service provider. If that's the case I wouldn't need a goverment phone. This is crazy how businesses can get away with these kind of actitives. Tried to activate so i can't return phone. This is BS

When I got up Jan. 1st, I found that someone at TracFone had embezzled all the value from my phone's account by deactivating my phone without warning, cause, or explanation.

I posted a detailed account of this crime here, but it was quickly deleted by someone acting in defense of the corporation.

That full comment was posted in a 2nd location as a safeguard, and may still be read in the "Sociatry - for societal health" group at Facebook.

I want 2 things:

1) I want the person who committed the crime fired (at minimum), and

2) I want my phone's service restored, with full value put back into my account.

I have an LG221C. I received a notice from Tracfone that my phone system is no longer acceptable and I would receive a free phone and could transfer my existing phone and minutes to the new phone. To do that, I would receive a text with a code number on my old phone and I would tell the rep. the code to verify that I had that phone. You company has been trying to send that code to me on a system that is not acceptable on my phone and the text will not go through. I tried to explain this to several of you rep.s over numerous calls but they will not listen. I called them on my old phone but they must not have caller ID. Icalled on our house phone and told them to call the cell number and I would answer to verify that I had the phone but they would not listen. I asked to speak with the supervisor, and they would transfer me but no one would answer and after 20 minutes or more I was disconnected.

I purchased a new flip phone on 11/15/22. It only lasted approx 2 weeks and went dead. I called Tracfone and was told that a replacement phone would be mailed to me in 3-5 business days and that a return label was emailed to me. This was on 12-17-22. I was told to put the old phone in the box when the new phone came and put the shipping label on and return. I waited 11 days and the new phone never came. I called again and was told that the shipment was pending until they received the old phone. This was never told to me and I have been without a phone 2 weeks now. Very poor information and service.

I have had over 400 minutes taken, stolen whatever you want to call it in a little over one months’ time. I am retired and don’t talk much on my phone. I have Wi-Fi at home and Wi-Fi calling on my phone. I only use my phone at home while on Wi-Fi. All updates etc. are set to update only on Wi-Fi. After checking my balance, I called TracFone and could not get through, so I did a live chat from my computer. I spoke with someone named Caroline and she offered no help. She said a minute is a minute like a broken record and that the information was correct and then this silence. I said that I want to know how my minutes disappeared and told her the above. No response was given. This happen 12-22-2022. I only have 14 minutes left on my phone. Something seriously wrong here!

Restrictions on phone again. Same problem as before. Hours on phone all to no avail! Now I am being told I have no data, minutes or text. Before I called Tracfone, they were all showing on my app! I had tons of everything. I am running out of patience! Please fix this phone once and for all. Sick and tired of "please allow me a moment." Cannot text, access voice mail, receive a call, make a call or text.

I was having problems with my cell phone and continued to call in for help. This started mid-November. Finally had to reset phone to factory and still continued to have issues with it. Was told to send broken phone back, it took 2 weeks to receive air bill for return. Sent phone back on November 30, they received it on December 3, was told to wait 3-5 days for new phone to be sent to me. I have 5 different ticket numbers and continued to be told to wait 3-5 days to receive new phone, called today (Dec 20) and told phone is waiting to be picked up to be sent out. I called Thursday (Dec 14) I am tired of waiting 3-5 days. every time I call I am being told to wait 3-5 days. tired and losing a lot of calls by not getting a replacement phone.

ive had my phone for only three months and was told it was going to be on for a year free service. My phone deactivated without warning Because of this i have missed important dates , phone calls , and appointments .VERY UNPROFESSIONAL . if i would have known this i would have never chose Tracphone

Tracphone has caused me a great deal of stress and now i wouldnt recommend them to anyone , I will let as much people i know how shady this cell carrier is , unless its not handled the right way which would be my service turned back on

Tracfone told me that they could no longer supply me with service after my phone had not been working for over 2 months. They sent me a replacement phone for free which was defective. They sent a label and I sent it back. I have proof of delivery on the return. I have called 4 times and all I get is the run around and rudeness. I just bought 200.00 service for a year and they will not refund that so I can cancel the phone and my account. I am tired of this mess and want my phone or I want out.

When I ported a landline to my tracfone, and after the tracfone person helped me ck that the number appeared on the phone and that I could make calls, receive calls and I could make and receive texts, and as we were checking my minutes texts and data the connection dropped

Previous Tracfone and I confirmed my balance

When I cked my balance, my minutes, texts and data were nearly all lost

I will provide details, IMEI and dates

Please get back to me

12/12/22

Last week I was unable to text or receive a call, make a call and access voice mail. After hours on phone w/corporate I was told I needed a new phone or new sim card. Nobody ever called me back. After further investigation, I was told I had no plan and they had no record of my existing plan which was( 4 or more GB, over 2,400 minutes and 750 texts). A nightmare dealing with customer service. I have a statement from my credit card company showing I purchased texts in November. Soooo in order to have a working phone, I purchased 1 G airtime. I am exasperated; feel cheated out of my contract to 3/3/23, Why in the world would Tracfone not have a record? I have been a loyal customer for many years. Now my new plan expires in June. I was robbed! Can someone help me go back to my original plan? This senior is thoroughly disgusted and angry!

Thank you!