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Course Hero
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553 complaints
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xyz153 of US
Jul 31, 2017 3:48 am EDT
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They don't pay tutors who work hard for them and for students

I worked as a tutor on coursehero. Since my subjects are actually my passion, in a very short time I answered a lot many questions. All of a sudden one day a mail came saying I received violation. The reason they gave was totally a bu***it. Then my account was blocked.
The system here is, student pay and post the question. When I answer the question, I get just 35% of what student paid. And that also I get after 14 days.
So likewise for 14 days before my account got blocked I answered almost 150 questions for which I was about to get around $250. All that money they stole.
Whatever be the fu***ng reason for deactivation, at least they should pay whatever earned before that point.
This behaviour shows it's a totally bu***it, unprofessional company.
Shame on you coursehero!

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Mitch28 of US
Jul 10, 2017 10:07 pm EDT
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I don't even have an account anymore as the subscription should have been cancelled for so long . Now I suddenly see a charge from coursehero on my card?! No person to talk to for a proper customer service and it seems to me this have happened to a lot of people. This is a scam going on I guess for so long now as read on these thread of complaints for thi...

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smwas86 of KE
May 26, 2017 3:43 pm EDT
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Thieves

I used to have an account with them while still in college. So as a group of online workers in our college decided to open e-mails that look almost alike because thats how we used to discuss some assignments. I remember my username was [protected]@yahoo.com. Course hero rude staff decided to close our accounts. So my worry was, what was the issue about using college cyber? They are thieves and inhuman. Good thing. They will pay for the hard earned money.

Let them remember that the guys they punished by closing down their account could spend sleepless nights trying to help their students.

God is watching.

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Chetan of US
May 21, 2017 12:45 pm EDT

Remove my account and forfeit my hard earn money

You guys have forfeit my hard earned money without any reason and remove me from my tutor position from coursehero, I send several mails to give me a single proof of any violation and you guyz never replied for the same,

This is second time you done this with me, I was having around $100 in my account you seized that and use for your own purpose, earlier you seize my $300 money, why you cheat like this?

My id is [protected]@gmail.com

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Maddison Hulan of US
Mar 15, 2017 12:24 pm EDT
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Stealing money, false advertising, terrible customer service

I created my first account with course hero last month. I submitted 12 documents to get free unlocks and in a WEEK, all of my free unlocks were "expired". I called the customer service number, dealt with rude reps and just created a new account. I purchased what I thought was the $9.95/month pack, and ending up charged $167? Absolutely ridiculous!

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Atul_Jain of US
Jan 06, 2017 5:45 pm EST
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Coursehero have unnecessarily closed my account. With-out any proof/proper details for account closure. These guys are unable to provide any proof regarding account closure. They have un-necessarily closed my account and not paid for the services taken by me. Failure to provide any relevant details for account closure and payment stopment is unjustified and...

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Finn
Oct 10, 2016 1:02 am EDT

Bad service, rude reps!

I used Course Hero website and paid for my subscription. Everything was fine at the beginning, but later I had some issues with one of their reps. They did not want to resolve my issue and refused to provide any assistance, their rep was very rude to me and totally disrespectful!
Later they just closed my account (even though I paid for it!) and ignored all my messages! Terrible company which doesn't care about their own users! Will not recommend these clowns to anyone!

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BestFreelancer of KE
Oct 01, 2016 11:07 pm EDT
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This company is a scam. Over 500 dollars that I had earned as a tutor was taken away from me. They have closed my account with flimsy excuses that my account has been involved in fraud. Now they close my account with all my hard earned cash? Avoid course hero by all means

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bryan4543 of US
Jun 21, 2016 12:22 am EDT
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Everyone should stay away from this guile trash. I build my account for a year, and have earned some money (not transfer yet). Then they send me email said that I am violated without warning (actually I am not violated, the material I used I bought for my study) When I asked how I can transfer the money I earned before, they said that they will not give me...

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anik.manik of US
Jun 17, 2016 5:30 pm EDT
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I am a new tutor at coursehero website. I have been answering basic questions at this place. My friends told me that this is not a good place to work anymore. Stil I decided to go ahead and experience these people. When I am writing a complaint, it is not just one individuals opinion but it has happened with many other tutors. My username i...

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Dedin of US
May 02, 2014 10:23 am EDT
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I searched for the materials for my studies and found out the website www.coursehero.com. I paid $56 in order to view the document, because it seemed the necessary thing for me, but it turned out some fake. There were several other documents, which I couldn’t open and needed to pay more if I wanted to view it. I sent them emails and asked to return money...

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kmoreton of Winter Park, US
Dec 10, 2012 10:24 am EST
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This company charged my card $58 and then never offered any of the services on their website that they claim they will provide. I immediately called and emailed them and they refused to refund the money.

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TMAC901 of US
Jan 20, 2012 5:21 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Read full review of Course Hero and 117 comments

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