TracFone Wireless
reviews & complaints

I have been on the telephone 5 times today with 4 departments trying to activate a new phone with my old number. I have been told the phone is activated and had no service initiated to the phone 4 times today i have been asked to prove the account with last 4 of the credit card and all 4 times this has worked. then on the fourth call eployee number (514786 tells me the card is incorrect. and refuses to transfer me to a supervisor and then hangs up on me. this was done at 9:42 pm on 11/26/22.

Couldn’t transfer my existing minutes or even activate the new phone that they provided to me. I heard every excuse and you can’t even imagine the incompetence of those people it was unbelievable such idiots. So I lost my already paid for 3782.10 minutes thanks T F you suck! From October 1 to November 26 tracfone didn’t, can’t, or won’t transfer my minutes or activate the phone they send, Imagine that a phone service provider who can’t even activate their own phones that they provide to you.

Tracfone has terrible customer service. They just say the same thing over and over again, but never try to solve the issue. They took me off my unlimited talk & text plan 3 months early and wouldn't give me the credit back for it. Then I had to purchase another plan and they closed it a week after I did it. It was good for a month. After being hung up on 3 times and chatting and speaking with about 7 different people over 3 days, they still just say "sorry for the inconvenience". Absolutely terrible. This was for my Dad's phone. Now I'm trying to add time to my husband's phone and it won't let me choose a cheap plan. People comments are "Tracfone website won't allow me to purchase this plan". There are always error messages. Terrible company.

Melissa Greer

[protected]@yahoo.com

Address Residential

20 Rensselaer Street

Apt 7A

Albany, NY [protected]

John Clark

Facebook

Recieved Mobile 10/17/2022

Activated 10/29/2022

Payment Plan Debit Card NetSpend Pay Pal Card MC

(P) [protected]

Ending 0957 and / or Card ending 1821.

(M) [protected]

I need to return Replacement Recieved 10/17/2022.

Mobile Device.

Mobile Number 611 or Customer Service SMS Message 611611.

Customer Service Representative,

Added Minutes Airtime and Data.Debits to NetSpend Pay Pal Card MC ending 1821 and / or 0957.(P) [protected]

Upgraded Network,New Mobile Phone 3G.Not Compatible with 4G or 5G.

Address TracFone Wireless,Inc

9700 NW. 112 the Avenue

Miami, FL 33178

I have spent the last 3 days trying to activate a Trac phone for a friend. Three days ago I began calling to transfer service to a new phone and get this phone functioning. The owner, an elderly lady, had not been able to complete this. After multiple calls and repeating the same actions with a supervisor, I was told that the phone needed more time to complete the activation. She promised to call the next morning to confirm that the phone was working. Multiple calls were made again and first I was disconnected during a transfer to a supervisor then spent multiple gouts in the phone. I was told that this person would call in 2 hours to confirm the phone was working. They asked that I turn the phone off and on multiple times during the two hours. I am now 4 hours past the time for the call and no one has called. I believe they are trying to avoid telling me the phone doesn’t work!

Had a plan. It expired, Nov 6, but on auto pay. For some reason, unknown, Tracfone dropped me, inactivated use. Online, on Nov 8, signed up for new plan and paid; card accepted, posted to my account, and online affirmed all OK. two days later no service and phone inactivated. Cannot chat online--no answer. The Nov 8 activation order ID no. is [protected]

I am complaining about a phone that had been lost. I want to deactivate cancel my descrptiion and they would not allow, because I dont remember one of the numbers I call last. The point is I did not make an account. I have 2 phones. How can I cancel my suscription without an account. If I receive any information on this phone that I owe money I will sue your company and made the call round 3pm 4pm 5-6pm and rep hand on me. Please give me some feedback concerning this situation. My name is Evelyn. I brought this fron HSN with a debit card. also seen online that I can get a nother phone since I still have my Warranty. If the phone is lost How can I retreive my last numbers I call if I dont have the phone?

Thank you,

Evelyn

cannot resolve issues & questions about my cell service...customer service is hard to understand & failed to take any action...customer of Tracfone since 5/2010. I autopay quarterly and should be rewarded with extra minutes.

My cell #is: 208/585/1963

requesting minutes on older LG phone to transfer to newer phone...LG 322LTE(I purchased from Tracfone), & why I do not get any extra minutes or data when I autopay.

On 11-6-22 and 11-7-22 I tried to do internet phone refill. Couldn't. The website is incredibly bad. Said I wasn't eligible for 29.99 plan. The pages didn't have all the info on them, had to go down, VERY often lost me then and didn't have all info seen. Has a deceptive paypal button but I have a VISA... VISA isn't paypal, and button doesn't work. Repeatedly can't get refill which can cost phone calls, internet harassment time. This is deceptive and deceptive advertising and harassment of me, and is likely forcing me to lose my phone time and such. This website is just incredibly bad.

I have been trying for months to activate our replacement tracfones. while I was trying multiple times, my service plan expired. Tracfone somehow sent my wife a replacement phone that did not conform with their new system. They sent me a decent Samsung but when I finally got it activated (after months), they transferred my wife's phone number to the new phone. I tried to activate the other phone with my phone number and they after dozens of hours online and on phones, they informed me that that replacement phone was not capable of addressing their new system.

So, my wife ended up with my new replacement phone and she is quite happy. I apparently still have a cell phone number and was promised quite a few minutes and plan activity and instead have a bum Samsung phone. I am really sick of their lack of customer service and their ineptitude.

I am writing this to you because I've spent HOURS on the phone with agents and all they kept telling me is that I have to buy another year plan with minutes to get my account reactivated. I have two receipts to PROVE that I purchased a, "1 YEAR EXTENSION" for my phone on 4/1/22 and my end date was, 6/16/23 until about 3 weeks ago. My phone wasn't working and I called Tracfone and they said I needed a new SIMM card and they sent it to me. The agent and I set up the SIMM card and the phone worked just fine and I used it a few times. Today I tried to use it and it not only would not work, when I typed, "611611" and then balance, it said that I needed to buy more minutes. I had unlimited minutes and voice BEFORE I had to install the new SIMM card and now I still (after talking to about 10 agents) do not have service. I am including for you 2 photos showing that I have paid for a, "1 YEAR EXTENSION" and I called PayPay who verified the purchase.

called customer service because I wanted my phone deactivated because I couldn't find it. told the rep just deactivate . he shut my phone down completely said it was stolen. I never told him that, so now it takes 3 days for them to take it off stolen list. so I don't have a phone.and you know what I went to verizon and got a phone. I am sick of tracfone service. have had 5 tracfones nothing but problems. sim cards or touch screens or something isn't right. I have 5 more months with lots of money on my phone that can't use and I don't really care. They can forget about me. should have done this a long time ago. people use tracfone

because the price is cheap. get a phone for 40 bucks or less and add 20 dollars a month. forget it. it isn't worth the trouble.

I had a Tracfone that stopped working while still under warranty. I was sent a label so I could return it for a new phone. That was three weeks ago.

I have made 9 phone calls to their support number asking where mu phone was. I have not been able to understand 90% of what any of the support people have said to me.

I asked for a corporate office number and was told that I would be connected. Another broken English person said, “Hello, this is corporate. I was then told I would have to be connected to their”warehouse”. I was transferred to the Warehouse and was told my phone has been shipped. I asked for the tracking number and was given the tracking number I had when I sent the phone back to them! I hung up and called again and of course got another person I couldn’t understand. Loooong story, short, no one knows where my phone is. It has a “ticket #” but that’s all anyone knows. I’m fed up!

TracFone # [protected]

My husband has used TracFone for many years. We renew the plan yearly. He only uses his phone for emergencies or on occasional call when on the road.We were sent a new phone this July and we renewed our yearly plan for $108.84. I have spent hours trying to get the phone account registered and activated. The phone does not work. Took a break from their very poor customer service dept. and called again today to see why the phone does not work. I was told he used all his minutes. We pay by the year which gives use minutes. We couldn't use the phone because it did not work. Never before has this "minute" thing been an issue. I asked for a better understanding, but no one was able to explain the above. Tired of their poor customer service, I requested a cancellation of service and reimbursement which they could not give me with an understandable explanation. I asked for an email or letter explaining their different plans and why I could not be reimbursed. They said they cannot do this.., so I am without $108.84 and without phone service. ? How can this be legal? I spent over $100.00 for nothing, why can't I be reimbursed.

purchased a 1 year plan for 99.99 in August and now in October they tell me I have used up all my minutes when I only made 2 very short calls just to make sure it worked.. So I purchased more minutes and it still does not work. They now tell me that my sim card # ([protected]) is not in their system. The sim came installed in the phone. Customer service is horrible, very hard understanding their English.