JustAnswer
reviews & complaints

I went on just.answers to ask a mechanic a question. They said the fee to ask my question was a one time returnable fee so I payed it. Later I was reading up on this website and saw many people saying they were charged a monthly fee by just.answers without their knowledge or approval. So I went back to site and did some snooping and wouldn't you know it, they had charged me a 35 dollar monthly fee to my credit card without my knowledge or consent! I canceled membership but am still being billed for the 35 dollars they charged me! Transaction is currently pending on my credit card. When I try to access any of their support/customer service areas of the site I just get an error report! Go figure. I want my money back that was wrongfully and illegally taken without my knowledge or consent!

I have posted the complaint here and the response i have got that contact our customer service and we will see and resolve the issue and mark the issue resolved. How could you do that? I have sent the email to Vanessa who replied earlier to my post and she didn't reply me yet. I want my refund and don't mark this issue resolved ok. The email i used was [protected]@gmail.com.

Misleading web site boarding on scam. The website stated there would be a $1 fee. Then I was charged an additional $46 for the first month’s fee when I was not aware I approved that or signed up for that service. I assumed from their website that the $1 fee allowed me to try them out. The website showed the $1 fee to start very prominently but I did not see anywhere stated that the first month’s fee would also be charged, so I assumed I would only be charged for $1. The site also said I could cancel at any time. As soon as I figured out that they charged me $46, I called and spoke with a supervisor who advised me that there were no refunds. Their website is misleading and covers up what they are intending to do. This is a trap for people to sign up for their service thinking they will only pay $1 to try it. People should stay away from this company.

Today morning I was feeling sick and I was searching and i wanted to consult a doctor as per the website it shows 2$ for any question and suddenly the payment page popped up. I put the details in thinking of 2$ and i didn't get the service when i checked my credit card i saw they charged me fraud 75$ instead of 2$. I called customer service i was surprised she put all the blame on me and said that was my mistake and she can't process my refund. I told her everything but she said she can only cancel the membership but i will not get the refund. This is not acceptable. I want my refund this is not good business practice.

Hello -

I had a pet emergency in the middle of a night and their service came up as someone I could talk to, with a veterinarian, to ask question. It was a $29 service fee (plus a $5 fee for an initial fee). This was on 9/29/2022.

I just noticed that they have been charging me $29 monthly since then. When I contacted them to refund the months of Oct-Dec, they refuse to do so stating that I signed up for a 'membership'.

It was not clear to me at all during sign up that this was a recurring membership.

I only asked for the £1 trial but have been charged an additional £30 this month which I have been told is not a one-off payment but is a future monthly payment.

I signed no authority for this and made no membership request.

My question was not answered in a timely manner: it was supposed to answered within a time period of 8 minutes but took over 6 hours, by which time the fault had rectified itself. All I originally asked was what a certain code meant which appeared on my washing machine after a power cut. It seems it just needed time to reset itself.

On Dec 2nd I signed up for a trial and paid GBP1.00. [protected] US)

On Dec 8th I was charged GBP35 by Justanswer Tech Help [protected] US)

If this was a trial why was I charged?

Yodel distribution pushed me to this site as I was complaining I had no Proof of Delivery for a medical parcel, I knew all the details and eventually Yodel finally came back with information I was after, none of which Justanswer provided.

I would like a credit for the GBP35.

On December 27th, 2022, I had a simple computer question. While searching for Microsoft Help online, the website "Just Answer" came up. I was asked if I wanted to get an answer to my computer issue. I was also asked if I wanted an expert to answer my question. I figured I did not want a [censored] to try and fix my problem, so I responded yes. On December 30th, 2022, two charges appeared on my checking account. I charge was $39.00 for the computer fix. I called "JustAnswer" to inquire of the second charge for $46.00. The customer service person said that the $46.00 was a mandatory subscription fee for getting an answer to my initial question. I was unaware of any subscription charge nor any prerequisite acceptance of a $46.00 charge to join "JustAnswer" before paying for the actual "expert" to answer my question. This operation stinks of a scam to me. The company cannot return your membership fee, only cancel it while pocketing my $46.00.

I was connected to a person who tried everything I had already tried. There were numerous repetitive attempts while I sat watching with no success, either by direct cable connection or through my router. After about two hours, I had to leave to go to an appointment. It was suggested I reconnect later. I got a new "expert" who tried many of the same things also with no success. I gave up but they encouraged me the next day to try again. Now a third "expert" tried a couple of new approaches but was still not successful. The third person explicitly told me he would see I was not charged but I have received charges for $1 (Join fee) and then successive charges of $39.00, $39.00, and $46.00. For that I could easily have a new printer. As it is now, I have no working printer and excessive charges with no result.

On 28 December 2022 I logged onto what I thought was Singapore Airlines website, but it was in fact Just Answers. Their chat line was superimposed on the Singapore Airlines site, which I consider grossly misleading.

I outlined my problem, and provided some personal information, believing I was communicating with Singapore Airlines.

I was advised my problem could be resolved and I should pay a $2 (refundable) verification fee. I did via my Credit card, but my bank then advised that a A$66 charge had just been taken. I confirmed it was unauthorized and my card was blocked (too late, of course).

These funds were taken fraudulently.

Phone issues the payment started in September for the amount of 1.00 now I am being charged 46.00 a month….I have requested that the payment be stopped but they keep billing…This company was to help me with app issues with my phone…That didn’t happen…So I have asked that I know longer be charged but they continue to bill… my credit card…This is a request that this company be invested for unauthorized payments

I Have the same problem as basically EVERYONE ELSE.

They said they'd Charge around R15 for a question and ended up taking R600+ from my account and signing Me up for a monthly subscription? I'm a single woman who doesn't need a whole monthly plan.

Only to give me not one but TWO doctors who just told me to go to a GP. This is what I'm here for though? HELP ME.

I tried to contact them to get a refund and NONE OF THE CONTACT INFORMATION WORKS. All the links about customer care are " bad gateways" and doesn't work conveniently.

I ended fighting pain and going to a GP where the issue was absolutely treatable. But to have two whole "professionals" tell me to just go to a GP is absolutely ridiculous I can't believe these people took that much money off for not one but TWO unsatisfied unhelpful answers!? And then I can't contact them?

Like who do I have to sue?

On December 15 2022, an amount of A$66 has been taken out of my account with no explanation. I wish to know what it is for as I have not used the service at any time recently and did not authorise this amount to be deducted

Anne Hallam

Aus 19/12/2022 early pm. Was making enquiries to ebay re selling, justanswer came up and requested $2.00 to help me, i paid this willingly, could find no answer, cleared page from screen and went back to ebay and got my answers direct. Checked my account this morning 20/12, to find i've been debited $86.00. I'm a pensioner and this is a lot of money, that i cannot afford to loose, especially this close to Christmas.

In September 2022, I used this service to ask a question about IRS tax filings. I was desperate and agreed to what I thought was a one-time charge of $50. The service was no help at all with my question. The staff person just kept repeating the question back to me. After several minutes, it was clear that they would be no help, so I ended the call. Today, while looking at my credit card statements, I see that Just Answer has been charging my credit card $50 per month for the last 4 months and never even bothered to tell me. Most subscriptions at least send you a confirmation email. I suspect that Just Answer intentionally does not send any confirmation email of auto draft because they do not want you to know that they are stealing from you. I will make sure that the BBB is notified of this organization's criminal practices. Shame on this organization for preying upon desperate people.

on december 9th 2022 about 9pm eastern time I was asking a question about my wife having burning sensations in her chest they said for 2.00 they will connect me with a dr that is all they said I paid the 2.00 they awered the question asked would I like to be connected with a dr directly I said no they still charged me 58.00 I never talked to a dr it is Christmas time and they took 58.00 I did not agree too I need my refund I am filling a complaint at the bbb. I would never pay $58.00 just to get a generic answer that you guys gave me Justanswer.com was the company

I searched my nat west bank account with a question for which I couldnt find an answer.Just Answer popped up , I genuinely thought it was part of Nat West. It said it could help for £1, Then said there was a cost of £16, I said sorry I couldnt afford it and logged out Never got to ask anything. Now I find I have been charged £35 pounds plus £1. Iam a senior citizen and really struggling at the moment. Please can you help me get a refund and cancel this thing.

Date 6. 12.22 £35 00.

Date 30.11.22 £1 trial. Thank you in advance. Kathleen.

I paid a $72 fee for a one-off contact on may 2nd, 2022.

Justanswer has continued to take fees for no service provided from my account on a monthly basis reaching a total of $504.00 on the 2nd of december.

I understand mistakes can be made and I am requesting that you amend your mistake.

Action required: justanswer to amend stop charging me these unsolicited fees and a refund.

I asked a question on Just Answer thinking it was at a cost of $2, then an amount of $42 was debited out of my account every month for the past four months, I asked for a refund and to cancel payments out of my bank account and to cancel the membership but I haven't had any refund the amounts and $42 still keeps being debited. I was on chat with Genelou Abucejo on 12/9/2022 but she disconnected me, I then emailed customer support on many occasions - 13/9/22, 10/10/22, 11/10/22 and 5/11/22 asking for membership to be cancelled and amounts refunded. Can you please help me?