1xBet
reviews & complaints

Hi
I win bet but 1xbet not called me winner and not give me my wining-1xbet not giving me my money-I place abet in europe leage final-in final my team was villareal-I won bet but 1xbet called me loser-please solve my problem-my user client id is [protected] and bet slip number is № [protected] /time of processing 27.05.2021 | 02:23-please solve my problem-
***thank you***

Please sir don't delete my account permanently. I don't know about your terms and conditions. Gaming I'd :-[protected]. I requested you to please activate my account. Thank u😔

I was using a Mastercard (Gcash ***1757) for deposit and withdrawal until the system declined the Card. I called CS and they provided an email to reach out to email team. I provided the photo of my passport and I followed the instruction they provided for the troubleshooting. After all, I contacted the security team for verification but until now they still turning me around by asking identity. I have sent my passport which one I used to create my account and they are still asking to identify myself in different form which is not normal.
Now, I just want to be able to withdraw my money left in my account and close it for good since the agent who reply my last email was mocking me.
Info:
Account umber [protected]
Email: [protected]@gmail.com
Cell#: [protected]

I hope to hear from you soon.

I place a bet in europe leage final-my team in final match was villareal-I am very happy to see that my team win but when I see it on 1xbet this show me I was lose and not give me my money-please solve my problem-thnks

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

I was a new user in 1xbet, I made a deposit of 8, 000 BDT ($100 USD) and was playing slots, fortunately I won a small jackpot of around $1500 USD, but when I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my Taxpayer Certificate, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"" Good Day.
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.""

Here I have shared the full email conversation with 1xbet security team during my ID verification.

https://drive.google.com/file/d/12Clp9C8ilGj4Dce793xZywunt-aFKcYv/view?usp=drivesdk

1xbet mobile app to create my account. Then I have to my mobile and email verified. Then I have to deposit by nagad mobile banking to deposit. And betting over my deposit valus stuck bets settle. But 1xbet showing when time I have to withdraw email to documents needed. I have to set my email address [protected]@gmail.com to [protected]@1xbet-team.com this email to sent my bd govt national i'd card. But 1xbet not solve my problems. Plz I need my full account balance withdraw

Hi, I have an account on 1xbet, following the winnings, the amount of the account was 205000 fcfa. In January, my account was blocked without explanation, the account is still blocked, I meet all the requirements of 1xbet's security service, for all procedures in my account I was asked to provide the following documents:
1. Photo of my identity card
2. Screenshots of the personal account in 1xbet.
3. Screenshots of my bank account
4. Bank statement
5. Photos of my cousin's ID card I use her bank account
6. Several personal questions
They promised me an answer but since then every time I contact customer service they tell me that they will get back to me. But since then I have received no response.
This has been going on for several days now