Assurance Wireless
reviews & complaints

I was supposed to get a replacement phone I never was received I told them I moved and when I went back to the old house they said it never showed up I have called tons of times they lie everytime saying they will send another then I have to call so many numbers I have bn told to email different ones this is for the birds can someone that knows what they r doing and knows how to do there job right please help me

Everything was good until they went with TMobile

Now the phones work sporadically and when you try to get help, they give the run around until the warranty expires and demand more money for another phone.

Last time they had to send three phones, all the same (SCHOK 55) because they could not activate the service. Took over 35 days without service. The phone never did work correctly. Had to make phone calls from my text files instead of just calling from the phone app. Paid for my last phone in July 2022, it died for no reason on Feb 10, 2023, approximately 7 months. It just shut off and would not come back on. Don't sign up with any company that uses TMOBILE do your research.

Never received the phone I paid for back in December and called and told them I want my money back never seen the money are my phone so eirth I get my money back are I will sue for it I just want my money back period I've called them several times and they keep telling me we will refund your money and still nothing and they phone they claim they sent was never sent couldn't find the tracking number so I told them I don't want there service anymore and I want my money back I had to buy a replacement phone cause mine stopped working

The screen on my phone shattered and I was told in December they were sending a replacement. OnFeb.9, still no phone, called that day, spent an hour or more talking to Assurance wireless. In the process of giving my information again, and was told AGAIN, they would send a replacement,the call was dropped, and they didn't call back. Placed another call, same day, and was told COMPLETELY different story. That they would charge $40 if I wanted a replacement phone. Even though their website says otherwise. They're almost impossible to reach out to and calls get dropped almost every time. Just to get different and misleading information each call. Horrible service!

They keep sending me the same phones ive had in the past as replacements that did not work right and are known to be defective after I purchased a replacement phone that became defective after 2 months I would like to get the same model that I had to pay for replaced not another model they keep saying we dont know what you get cant garuntee what youll get how can that be true when I was able to get the phone I have now and know what it was before they sent it to me!

My phone has been sent to the wrong address twice and I still have not received my phone. I have talked to assurance wireless at least 8 time in 10 days, repeating the same info to them and hearing the same promises. I gave correct info when I applied, so I can't understand why the info in their system is incorrect. and they asked for last 4#s of SSN, which they don't need to ask. Also, I never received any tracking numbers. If I don't get the phone in the next 2 days as promised I'm filing a complaint with FCC, this phone service is a government agency, but is incompetent beyond belief.

I contacted Assurance Wireless and told them my phone would not hold a charge. They refused to replace it.

The phone refused to turn on for several days then worked for two.

Now will not turn on again.

I am a senior citizen on a stringent income and live alone. I must have a phone for transportation, doctors' appointments, groceries, and medicine.

i have has their free phone service that is until decembir 9th of 2021 at which time i would be losing service..i was reinstated by california lifeline and by e-mail was told i would receive another pfone..it is now january 30 and i have nothing..i have written them in early december 2022 but havve never been contacted..i have been doing without, i have no waay to contact anyone..i am stresses and anxious, they were told of all the issues this is causing me..i am now losing my sight. i am unable to contact some creditoors..i am so sorry but my stress level it way to high..contacting them is impossibe so i just do not have any way to do anything..ALL I WANT IS A PHONE AS PROMISED..SO HARD WITH NO WAY TO REACH OUT...CAN U HRLP..DO NOT HAVE ANY PROOF OF THIS ..LAST INFO WAS SENT BACK TO THEM AND IT STRESSES MY ISSUES BY NOT HAVING A PHONE..AS FAR AS I CAN SEE I DO HAVE AN ACTIVE ACCOUNT WITH THEM..

I just received the schok volt sv55. I got the phone because I am not working, and I needed a way to find employment. It was given to me as part of a government program for low income people who have no phone. First off I appreciate the service, but the phone is dangerous... This phone is new and it gets very hot when charging. It doesn't have to charge long either

From karl downs: for the past three days, I have not been able to make any phone calls, texts, or receive email. I have spoken to three different techs about this issue, but they have stonewalled me. I even tried to turn my phone off for 24 hours and turn it on again, but my phone service has not returned. The woman I spoke to on januar 24 at 12:15 pm claimed that cell towers were down, but the phone must be defective. I tried to get them to send me another replacement p. I was met with indifferece.

I ordered a replacement moxee cell phone as a replacement in which I paid for, because I received a phone about a month prior and it stopped working. I requested another replacement , in which I was told on multiple ocassions , that I was not eligible for a free replacement, because of the short time that I had the one previous. I have been without a phone for over a month now, because the company is insisting that I pay for another replacement.

On August 2022 I called Assurance Wireless because my phone had fell and broke. I was told that I needed to pay for that phone which I did, they said I was to pay for a new phone, and I paid again and never received the phone. There was a credit for $20.00 and $19.99 for an upgrade replacement (MotoG 5G) phone. I called again on October 2022 and many other times spoke to John, Mark, Nathan, Nelson, Chris they all told me not to worry that I would receive the phone, then I called again, and they said that they would discontinue to MotoG phone. I am a handicap person. I would like to complain and also get a refund that they owed me and never came.

I am in a nursing home and I received one of your free government phones App# Q65305-85663 and I have been trying to reach someone b/c my phone will not charge or even turn on for that matter, I only used a couple weeks and it totally shut down, been trying to reach customer service for a replacement and have gotten no where. I am very upset as this phone is my only connection to the outside world.

Assurance wireless! My phone was hacked completely destroyed after having my email for 15years I called assurance wireless and one of the team members apologized said they would send me out a new government phone I waited a week no phone I called again they said they didnt see anything in there system apologize again they would send me out a phone waited another week no phone I called and asked to speak to the suspevisor she apologized said she would send me out a new phone waited another week no phone not one time! Did anyone mention I would need to send the government phone back after I burned it in a fire because my friends phone got hacked ive waited a whole month never got no phone no. Nothing after the support team told me to not worry about the phone then a supervisor told me they would semd me out a phone its been nothing but lies with this company! I want some answers you guys have put me threw nothing but stress

I have been trying to enroll an insurance wireless for about 7 to 10 to 11 application. And haven't got approved yet what is the problem I certified with the public utility commission of Texas application but I've never approved for assurance wireless txlida review says I'm denied and that I have a service with en-touch wireless services to which I call them up and they have no record of me having a contract with them I haven't received any phones any activation status with them nothing at all but I'm yet still denied with assurance wireless and Txlida. And I'm not happy with the situation that I'm going through as to put those many applications in and they see it and I'm not enrolled or not I'm being denied every time I fill out an application