AT&T reviews 2088
Landline
Service in Los Angeles area (Westchester, CA) has been out since at least January 8th, 2023, likely before that. I called the service center and was told there is a known issue with a main service cable and they are hoping to resolve it by Jan 21st. Called again Feb 3rd, told they are still working on it and hope to have service restored by Feb 8th and I...
Read full review of AT&TCell Phone
On January 18, 2023, I spoke with several representatives, including Chris from the Loyalty Department. I was informed that I have been paying for a third phone line since March 2020 that was added to my account at the AT&T store in Bay Ridge Brooklyn. I said the salesperson at the store told me by adding a third line I would save money monthly and would pay only $10 for the added line.
On January 18, 2023, however, I was told I have in fact been paying almost $55 more per month for a line I never used and a phone I never received. At that time, I was told my monthly statement would reflect an immediate deduction immediately. I was texted case # 0001 that day, and told AT&T would contact me "by undefined." rate, I am furious with the neglectful and unacceptable way I have been treated.
Desired outcome: The "phantom" line removed permanently, with no cost passed on to me. Additionally, I want a credit awarded for the almost three years I have been charged for this "phantom" line.
AT&T U-verse
I have been loyal to AT&T forever but now they removed two channels from my U-verse (first OANN and now NewsMax), and immediately after removing NewsMax, raised the cost of my U-verse by $16.70 per month.
We are not allowed to actually choose the channels we want but we are charged more when those we actually wanted are removed? Since they were two of my mainly watched channels I am not a happy customer.
In the real world, when something is taken away, it usually is cause to lower costs, not raise them.
AT&T has become totalitarian in their treatment of customers.
Desired outcome: Restore said channels and remove increased non-mandatory billing increase.
ATT Internet
ATT is making hard sales pitches to my townhome community to switch to their services. It is therefore incomprehensible why they would send technicians out multiple times in the past few weeks to dig up our common areas without warning. For the past week, I have had to navigate a muddy canyon just outside of my back patio. It is unsightly and dangerous. Piles of mud and a steep drop off makes the area totally off limits for my child and my dog. Would you like this scene just outside of your patio? If the company has this little respect and regard for my community while courting my business, why would I Ever sign up to be a customer. I hope that my neighbors Reject ATT services also!
Desired outcome: A|T|T needs to fix the mess that they have made!
Using vacation hold for wireless
On November 14, 2022, we requested that the wireless service be placed on vacation hold which we have use multiple times when we travel overseas. We were again told the cost would be $10.00 plus the usual taxes. Instead of being place on vacation hold they suspended the account but continued to charge us for 12 GB data usage for which we had no access. In...
Read full review of AT&TStore manager at ATT, Orange City, FL
Today Feb 1, 2023, at 2pm I went into the ATT store on 2620 Enterprise Rd, Orange City, FL 32763. I was needing help with my home wireless box. I spoke to an employee who then referred me to the manager. I watched the employee walk over to 2 gentlemen sitting at a table and it looked like they were helping a customer. The employee said something to 1 of...
Read full review of AT&TI would like to get the extra charges credited.
I went into an ATT office and was told if I upgrade my phones and since we had 4 phones they will give us $1000 towards the new phone. I will not have to pay anything extra. They also asked to add a line so then my bill will not increase.
I paid $78.75, $87.50, $96.25, $96.25.400 for the new phones and they told me that was it. I will not have to pay any extras. I was in the impression that was it,
My bill came in and the amount to pay is $317.83 from $196.91. I picked up the phone and called customer service billing. I spoke to someone by the name of Faye and she advised me she understook I was misled however she could only credit me a one time $35 fee. I asked for the supervisor and I was told he is too busy to come on the phone and it was beyound their policy to provide any other credit.
This is pure robbery and misleading and very poor customer service. I have a very valued and loyal ATT customer but this was the service I received.
Desired outcome: I was told i will not have to pay extra and that is the reason i got an extra line to avoid charges and paid whatever was needed on the day i got my phone.
This issue has been resolved
Free phone promotions
Good afternoon, phone companies should be scrutinized for their advertising and promotion packages. In particular, AT&T offers a "free phone" with the trade of an I-phone. The trade is never comparable as I-phones are the more expensive than other brands. Regardless, once the customer conducts the trade they are then enrolled in a more expensive package and...
Read full review of AT&TService/bundle
I recently switched over from another wireless carrier to AT&T on the 15th of December I spoke to one of your representatives about your trade in program and it was agreed that I would send in two (2) iPhone 8 in return for two (2) Samsung Galaxy S22. There was no price for the Samsung when this account was set-up. I was told by your AT&T representative...
Read full review of AT&TAdding 3 lines to my account without my permission
I called customer service on January 20th at 10:16 am and spoke with Goderic Garcia and was asking about my upcoming bill to make sure I wasn't being charged anything extra on my billing and he gave me a $50 credit for the hassel. But after the call was disconnected I checked my billing on the MyAtt app and it showed I had 2 newer numbers on my plan for...
Read full review of AT&TPhone service that was cancelled with AT&T
In March/April of 2022, I cancelled my phone and internet service with AT&T due to poor service. I switched to Cox Business for my dental practice. Subsequently, I kept getting bills from AT&T Long Distance. On three different occasions, I tried to contact ATT to question why I am still receiving bills for service that should have been cancelled. I finally...
Read full review of AT&TCell phone purchase
We were at BJ's and a young man approached us about who we had for a carrier and then proceeded to try to sell us on AT&T and the deal they were doing that BJ's was give a gift card for $350 per phone. He told me I would get the iphone 14 for switching because I already had an iphone 13 and my husband would get an iphone 13 and trade his phone in on it and...
Read full review of AT&TCell phone service with at&t
Providing "as much information as possible" probably isn't a good idea in this format, as I have pages and pages of detailed notes on every conversation I have had with ATT over this one topic. Last February, I let me employee and my spouse go to the local ATT dealership and pick up 3 new cell phones. BIG MISTAKE! To make a long story short, I had to...
Read full review of AT&TWireless customer service.
If I could give this company ZERO stars I would! They had a promotion that if you bring your phone and port your number they will give you $250 credit per line so my husband and I left Verizon to go to AT&T. We took two of our own phones, got two new phones, and added two iPads. We started service online but their system wouldn’t accept my husband’...
Read full review of AT&TI would like my phone unlocked and my phone number back.
Last week, January 5th, I decided it was time to switch my cell service from AT&T to another servicer. My phone was paid in full. I paid for the new service and even received a text from AT&T saying "We're sorry to see you go, your all set." I waited for my new service to start up and... nothing; because my phone was still locked. I contacted AT&T and wa...
Read full review of AT&THome internet
1619 E Carolyn derby Kansas. Just had fiber installed 2 days ago. Already it is down. Technician will not be here for another 2 days. Unacceptable, was told our service fee will only go up by $2 and change. Only to find out it has gone up by nearly $30. We have online classes to do, plus all other devices are offline.
We will be changing providers as soon as we can.
Desired outcome: Needs fixed immediately
DSL Service
We have been calling AT&T complaining about our service for over 8 yrs. We are always given EXCUSES! They range from A) We are currently working to resolve your internet issue. B) Mangers state they have escalated this internet issue to get our problem resolved, C) We apologize for your inconvenience and we appreciate you as a customer of AT&T as we work...
Read full review of AT&TLowered bill
I'm reaching out today about a complaint I filed against Att regarding my wireless account, about two weeks ago. Att has repeatedly lied to me regarding this account and has refused to lower my bill despite several lies about it. My original complaint was regarding my wireless account which I owe some 1000 dollars due to data charges I am not responsible for because my phone was cut off and they still charged me. Can you please help me with this. They thought mistakenly that the complaint was related to a closed internet account. My name is Kelly Marsom. I want to work with them but they constantly lie.
Apple iphone 13 upgrade thru a promotion agreement with target
I am a senior who went to Target in Mandarin, Jacksonville, Florida to purchase a Galaxy 13 on sale by Consumer Cellular, on senior plan..$55 no activation fee. I was told by alsha that Apple was running a promotional special sale for seniors that I can buy Apple 13 and receive credits, for buying phone and upgrading from a 7 to `13 and it would cost me $55...
Read full review of AT&TAA&T free phone
AT&T advertised free Samsung S22 phone with trade in of Samsung phone. Done on or about 3/3/22. Kept getting a monthly charge for phone. Called the company who said no phone had been returned. Found in a drawer at the store. Several calls and visits to managers resulted in no action. Told we needed to sign up unlimited plan but this was never advertised or mentioned when purchased.
Desired outcome: Return of $200 paid and no further payments taken off.
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