Booking.com
reviews & complaints

I booked for a holiday using Booking.com for the holiday that was supposed to be at The blyde (Pretoria) from the 2nd -4th December 2022. When i arrived there i called the apartment owner for unit number she responded and said she is out of the country and she has blocked all her bookings up until January 2023 therefore i need to cancel since she can’t accommodate me.i did exactly that and made Booking.com aware of the situation. All the customer service i called they said they tried to get hold of the apartment owner for confirmation and from there they will process my refund.i reached the apartment owner and she said she confirmed long time ago but to this day i didn’t get my refund and Booking.com customer helper never got back to me.i am disappointed and i have been a loyal customer to Booking.com

We had booking for 24th dec and 25th dec at kudro destinn mangalore with full payment made in advance. When we reached the property, booking was cancelled without any notice and we ended up running around the hotels with my kid. We have been following up with booking.com and even the property but full refund has not been received.
24th dec : confirmation no : [protected] pin : 6594 - rs 4215.68
25th dec : confirmation no : [protected] pin : 0850 - rs 4215.68
However, only 1 refund of rs 4215.68 is received on 11th jan 23 and not received for the another one.

Dear Sir/Madame,

I am a partner (host) from Booking.com,  id property no 8887960 Apartament M3 Gorjului in Bucharest, Romania from august 2022.

I got regular payments as contract says till January this year when they stopped paying me. Meanwhile I've continued to hot tourists, hoping to be paid as normal.

My complaint: I  havent been paid for December 2022 - payment due 01.01.2023 and January 2023- payment due 01.02.2023. Currently I snoozed my property to not work for nothing.

My several calls and messages to payment control department got no answers except automatic replies saying they investigate and revert. Never happened so far to receive an explanation  for why not really paying.

Please, can you bring me closer to be refund as is normal to happen?

Thank you very much, your help will be highly appreciated.

Irina Cioaca

Confirmation number: [protected]

Pin code 6071

We booked as per the confirmation number.

We intended visiting Magaliespark on the 14th Oct, but then got confused because that park is at the large area called Haarties.

So, when continuing with the booking, we accepted the venue Haarties, believing it to be Magaliespark.

Because it was the wrong venue, we did not stay there, and then booked another venue with you at Dullstroom.

Partly my fault, but as a pensioner, please give us some credit towards our next booking.

Alex

On feb 4th 2023 I was looking for Hotels in Burges and Prague. I booked one called Hotel Stary Pivavar but somehow the dates were changed and asked for a refund 261.60 euros. Booking will do the refund. Booking Number [protected]

I booked 2 hotels

a) CanalView Hotel ter Reien but with the right to cancell before May 17th 2023 11.59 p.m.for the amount of 286.40 euros. Confirmation Code: [protected] Pin Code: Confidential

b) Masarykova Kolej with the right to cancell 1 day before the arrival date. the amount is 336.48 euros. Confirmation number [protected] Pin Code: Confidential

The first 6 digits of my credit card are 4815 16 last four digits are 6110

Hi

I have been trying to change my booking.com flexible ticket for days. Very frustrating talking to customer service in India regarding my issue. Yesterday I tried to change my flight from Feb 15 to September 17 due to a medical issue. I was told the fee for the change was $80 despite the ticket price was just $7.00 per ticket more than the original booking price. After trying relentlessly to get an explanation as to why , I finally decided to pay the $80 but for some reason my credit card payment was declined. The agent told me to try today and he would put a message regarding the $80 fee. But today they are telling me the fee is $140 despite the ticket price is the same as yesterday..can someone please email me or provide a North American contact number asap

Wayne power

Booking # THQQKS

We booked return flight through Booking.com, the outgoing flight was cancelled due to Flybe going into administration. After calling several times to request a refund I was issued with an email stating I had to get in touch with the airline directly. I have been unable to contact the airline. I asked for booking.com to state that they were unable to assist me further with the refund in writing . I was given an email address to make this request that returned as not working. The phone call was placed at 4.40 on 30 January 2023.

Nov. 2022 I booked a flight through booking.com. Dec 3, 2022 I cancelled the reservation and was assured I would get my refund in 1-2 weeks It's been over 7 weeks.

I have called booking and singapore airlines several times. Last friday, I had both on the phone together. Singapore Air told booking rep Anu that they have issued my refund so booking should refund my money.

Please refund my money or I will be forced to take further action; do a charge back, file a section 75 and file a complaint with the US Dept of transportation.

Regards

I got a flight to a city, everything seemed fine til I noticed it was incorrect in my email. I thought It must of been my mistake, that I selected an airport with a similar name to the city I was supposed to go to. After PAYING to get it changed through their 'customer service' I was just sent the SAME EXACT TIME AND PLACE as before TWICE! I do NOT believe it was my mistake on selecting the airport now, due to them seemingly sending me to the same one I DIDNT want to go to. I had to send an email a third time and I finally I thought things were fixed, but then I saw they changed the return flight time to 7am instead of 7pm, called to say hey I didn't set this time and the employee told me I did confirm this time and I had to pay to change it. HOW could I have confirmed a flight time through sending an email complaint just asking to get my airports fixed? I Did not get ANY followup email. Only the ticket changing my airports. This is such a scam.

Hello

Booking.com tells me suddenly that I can't use my credit card. So now it's impossible to make a reservation. The last booking and payment I made was with City Center Hostel in Cisinau (Moldavia) a few days ago and it worked perfectly. After that I had to check in a 200 Euro Hotel because the reservation on Booking.com didn't get through. Please, solve the problem (I have no other credit card and it makes my trip impossible). The origin of the problem might be Coins apartment in Cernivtsi which didn't accept card payment. They wanted cash which I didn't have. They might have reported my card to your site just to make it difficult for me (?) anyway the card works well everywhere else and did worked in Cisinau just before I got your message. Please, I rely on you. Frederic Nebut mastercard [protected] valid 12/24 (the card is issued in Sweden and i am in Ukraine)

Today I booked a hotel through BOOKING.com/CE Amsterdam
Trying to cancel date same as booking date [protected]
Their Confirmation Number [protected] and PIN : 123058
I tried to cancel this reservation today and even called the hotel directly. At Booking they said that they went through a partner and no one has the partner's phone number and none can cancel…please help
Check it date was to be: 2-18- to 2-20, 2023
My Name: Michael Adams
[protected]@me.com

I used you site to book a hotel for me 1/16/23-1/17/23 @all suite hotels on miami beach..you gave me a $87.44 price for room..when i hit send to book, it came back room not available anymore...You deducted the money out of my account without getting me the room.. You left my account with no cash..Im on a budget and now its says 7-12 business days to get back THE money you STOLE from my account..

I went to Allsuites direct website and the room you said was not available IT WAS AVAILABLE FOR SAME PRICE ON THERE WEB SITE... \

YOU TOOK MY FUNDS AND NOW AND WILL NOT RETURN FOR 7-12 DAYS...I NEED FUNDS TODAY...

I WILL AVAOID USING YOUR SERVICE ANYMORE...WHY WERE MY FUNDS TAKEN OUT OF MY ACCOUNT IF ROOM WAS NOT BOOKED..THIS IS AND SHOULD BE ILLEGAL...

Why did you take money out and not get me my room? You left me in a bad way..Your customer service is terrible.

I did a booking on Booking.com site for a flight. I am getting replies and communications from GO TO Gate site which I have never asked for.

They are refusing to refund my ticket although the website said refundable with fees.

I have always booked on Booking .com since years for any family flights or hotels reservations.

Customer reference 40-[protected]

The property was OK, not as clean as w expected but the problem was that common areas were in full construction mode with noise, smell and dirt. My complaint for a refund or consideration for loss of enjoyment went nowhere, they just said that the property does not offer a discount - I do not think this is fair representation of our interest for the service fee they receive,

Also: the lengthy and well documented review with numerous pictures was not replied to and was edited down to mostly nothing and from five or six pictures they left on the review just one.

Who gave them the right to edit reviews they do not like?!?!

I called booking.com to see if I could get a senior discount on my reservation. What I got was hacked. My reservation was cancelled and they wanted me to go buy a card and send them 440.00. I have tried to contact Booking.com and get my reservation reinstated. I havent been able to get someone to help me with that. My dates are for Laquinta Inn by wyndom Melbourne, Florida. March 14th to march 21.