Carnival Cruise Lines
reviews & complaints

Hello,

RE: Folio #'s 77690 & 91911

I have been trying to get a bill in my name for the above cruise.

When I got home and requested my bill to pay my credit card, guest service is sending me a statement in someone else's name.

You are telling me there is no bill in my name but, yet you are charging my credit card for the entire cruise for everyone in my cabin#6136.

I did not authorize anyone to use my credit card, nor did I authorize all charges for this cabin.

I went down to guest service and put my credit card down for my folio number as I usually do. I am a diamond and never had a problem with paying my bill.

Can you please explain why there is no bill in my name?

Can you please explain how you charged my credit card with someone else name on the bill?

Can you please explain who authorized the charges for the other parties?

Worst cruise and company EVER! The worst 8 days of my life. Spent 8 sleepless nights, AND DAYS on the Horizon. We unfortunately were on a totally booked cruise and given a cabin directly under the dinning room galley. Had carts rolling, dishes crashing and people running nearly 24 hours a day. Imagine 4am breakfast prep noises continuing until 1am dinner cleanup, everyday for all 8 days of your cruise. Complained about it every day...had we been able to leave, believe me we would have. To make up for it Carnival guaranteed credit for a future cruise with a confirmed credit #4SBQ5(x)

Unless you get it in writing, Carnival does NOT seem to live up to their promised credits. All I get from them now, after hours on the phone is, We can't find that, You need to call customer service, or It's not valid. This company sucks!

It has been 4 1/2 months and I have yet to receive an expensive piece of artwork (“Spring Night” on receipt) that I purchased on ship, September 18, 2022, Carnival Glory. I was promised all of my artwork would arrive within eight weeks. I was also supposed to receive a prize for a contest I won, but it never came.

I have had no luck with Park West after multiple communications over the past 2+ months.

Me (Myrna Walker Richard) and my mother (Beulah Spencer) was going on a cruise with my sister Katrina Spencer for her Birthday on Carnival Vista, October 01,2022 (booking # D5D1J1), 7 days. We were tested and had CoVid-19. We reported it and was refunded the taxes, fees, port expenses and gratuities back. They said we would get the refund. It could be refunded or future cruise credit. It has been (3-months) and have not heard or received anything. My travel agent also reached out to Carnival, and they told her the same thing about the refund. They said give it time and to write to [protected]@carnival.com. This is what came up.

PLEASE respond as soon as possible.

Thank you,

Myran Walker Richard (Renee)

We had a cruise booked for March 2020, after Covid started. We had the option to move it to a later date the following year since no one knew what the outcome would end up like with Covid. So we moved it to 2021, but all cruise lines were still closed down. So we got the option for a future cruise, but by early 2022, we decided we rather just get our paid insured money back since Covid was still an issue. I’ve been fighting with Carnival’s insurance company for 8 months for my refund & been denied 2x. This is really sad because we have cruised with Carnival for over 12 years, and they have lost a longtime customer. Such horrible customer service!

I wrote and sent a VERY detailed email to carnival’s post-Cruise customer service email the very day we disembarked (Jan 7) and haven’t heard a peep from them! You think this issue of onboard harassment, intimidation, outward discrimination against my fiancé and I, among other unscrupulous behaviors, will be forgotten, and I assure you, it will NOT. I will file with my attorneys in small claims court bright and early on Monday morning if I haven’t heard from carnival cruise regarding the disgusting and dangerous and discriminatory behavior your crew displayed on our disembarkation day directly to us. Your crew member uttered a racial slur/discriminatory phrase at us and referring TO us while in our stateroom, and your staff was intimidating, frightening, and harassing during the disembarkation “process”. Someone needs to contact me IMMEDIATELY. I WILL file suit and then this will be in the public realm vs. settled out of court one on one. You decide!

Booked a cruise with Carnival. Bkg F6W9N1 for my husband and I with 6 others. Paid $1,188.54. My husband got sick with the flu and spent 3 days in bed and could not go. The travel agent who booked our cruise never told us about cancellation insurance. Carnival would not give us a cent back. They are the worst cruise line ever. This is the second time I have gotten screwed by them and it will be the last. A big cruise line who has a waiting list for people to take over when someone cancells and will not give their money back? What a company and in such poor time. The people who went on the cruise had an aweful time. Now if I don't hear anything back I am going to Wfla consumer report Channel 9 who does an investigation into these complaints and posting everything where ever I can.

Greta Koons

[protected]

[protected]@gmail.com

On Tuesday, I was put on hold for the Resolution department. After waiting 3 grueling hours on hold, listening to the repetitive/monotonous recording, I was disconnected!

I don’t know why this has been kicked back to me. There’s nothing more to say. No one should ever be left on hold for any reason for three hours. Listening to your own hold advertising was almost as bad as going through Chinese water torture. Why not get an automated call back system or at least have the person putting someone on hold get back to them periodically or warn them that their hold is going to be very lengthy and that they may get disconnected if they hold for three hours.