Menu
Chaturbate company logo
Chaturbate
reviews & complaints

Chaturbate
reviews & complaints

Learn how the rating is calculated

322 complaints
39 resolved 283 unresolved
File a complaint
Table of contents
Claimed
This account has been claimed by Chaturbate customer service / representatives through our verification process.
Click here to get notifications about new complaints of Chaturbate. We promise not to send you any unrelated messages
Share
J
Jeff Applegate of US
Feb 05, 2023 8:06 pm EST

Human rights policy

Wow! I'm just going to add to the list of complaints already here that remain unresolved. 2 stars isn't a good sign. They may want to rethink their 2023 initiatives. At the end of the day there needs to be a human size of this company. We owe it to ourselves and our children to be better human-beings. Remember we are shaping their minds for the future! I don't have a problem with adult content. My issue is in the tactics used to manipulate individuals in order to make money. ~Jeffro~

Read full review of Chaturbate and 1 comment
1 comment
T
Feb 09, 2023 11:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm 'modeling' on thee right now. There is no 'human size' to this company. It's garbage. They put you out there for people only if and when they want to. I'm an attractive model and I'm just sitting here looking at myself. Zero visitors. I'm sure this platform, like all the other scammy leftist platforms would like me to believe this is reality (because hey decided not to 'sell me'. However, after seeing what Elon Musk uncovered at Twitter I [know] my suspicions are true. These hypocrite losers do what they do so [obviously] because they so [obviously] are fascists / dishonest / soulless hypocrites for whom principals which don't serve their bigoted cause mean nothing. An every time we discover the truths surrounding their rigged platform, algorithmic bias and cheated elections they gaslight us into thinking we're crazy. Think this platform is on the up and up? Think again. Models may be busy for having Instagram accounts, but not for the reasons you'd expect. Big Tech companies decide [together] who gets platformed and who gets shadowbanned. Think Monopoly. Think Greed. Elon Musk needs to buy (then gut) every site within this monopoly and make The Internet fun again because, sadly, 'liberals' have become the establishment -- their Internet sets clearly reflect what they have become and who makes them IMO. "You're a Big Zero", says Shirley Lara and her automated henchmen. I, however, beg to differ. I have a pretty good idea what's going on here. I mean, they don't even try to cover this up anymore, beyond showing us to ourselves (like that proves anything). A-holes to the core.

Hide full review
U
unbanned my account of panabo city, PH
Feb 03, 2023 9:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day sir/maam I would like to ask why my account was banned because all I know I didnt commit any violations.. I know the rules of chaturbate.. Can you please tell what is my violations? You earned also from me for how many years that I worked from chaturbate and this is happening to my account... Can you please try to review my account and tell me what...

View 0 more photos
Read full review of Chaturbate
H
Hotsherlene02 of Sariaya quezon, PH
Feb 03, 2023 8:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Banned my room for no reason

This is hotsherlene02 helping to get restore my account from permanently banned even i didnt violated your terms of service cose i know my self that i did not maybe you got error to banned me .. why dont you clearly review my account whats i violated , i know the term of service that you have, there is an error to banned my account review it carefully , theres no reason for myself that i violated you did it before to banned but you back it cose of an error of members in my room ...

Your sincerely yours

Hotsherlene02

[protected]@gmail.com

Read full review of Chaturbate
Hide full review
T
Therese Aguilar of Los Angeles, US
Feb 01, 2023 11:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Shirley Lara, Unless You Condone Such Behavior: Help Us

Moderators are actively doing this to models on your site.

1) Your site is preventing customers from leaving comments, even when they pay for a Pm.

2) You site is preventing customers from seeing [our] comments or blackening out models' rooms because they think it's funny.

3) Your site is delisting models, so only they can see themselves, resulting in hours of zero work and wasted time. Some of us need to work in order to make money and this not only cripples us financially, but ruins our nights and effect our emotions.

4) Your site is going into models rooms, after hours playing these sadistic games, and psychologically taunting us (posing as customers, for instance, and in the middle of a conversation [disappearing] to add to the emotional pain).

I've spoken to several models who have experienced the same thing. None of this is made up to smear your site. It is absolutely real. We are decent people and [do not] deserve this.

Desired outcome: clean up the site, we are models and you're treating us like trolls

Read full review of Chaturbate
Hide full review
J
jonathan camasin of US
Feb 01, 2023 1:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Psalm 31:24 Be strong, and let your heart take courage, all you who wait for the lord! Goodmorning maam/sir Have a blessed morning maam/sir iam the owner of (trans_sensualx) (jonathan solis camasin) I got banned last february 14 2022 with out any reason am pretty sure idid not violate any kind of rules until now dec 2022 am still waitting morethen...

Read full review of Chaturbate
L
Lacy Gardner of Augustus, US
Jan 30, 2023 10:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear chaturbate, shadowbanning models is not tolerance...

And it wastes our time. I'm an eye-catching model and every time I use this site my room is completely empty. Please, Elon Musk, buy this site and get rid of the filters which prevents most people from being platformed. We get the ocassional Chaturbate bots which appear to be talking to you, but you can't possibly interact with them. Ever hear of the Dead Internet Theory? I'm living it right now. The Dead Internet Theory suggests that most people on social networking sites, including sites like this, aren't real people. Just bots. I'm willing to bet that's pretty much what this site is. A place where a select few thrive and the rest are kept on board to be force-fed ads, celebrities, influencers or, in this case, other models.

Read full review of Chaturbate
Hide full review
U
unbanned my account of panabo city, PH
Jan 30, 2023 10:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day sir/ma'am I would like to ask why my account was banned because all I know I didn't commit any violations. I know the rules of chaturbate. Can you please tell what is my violations? You earned also from me for how many years that I worked from chaturbate and this is happening to my account... Can you please try to review my account and tell me what...

Read full review of Chaturbate
R
Royroy Palaboy of US
Jan 30, 2023 7:52 am EST
Replied
Chaturbate has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Matthew 19:26 But jesus looked at them and said, 'with man this is impossible, but with god all things are possible Ma'am/sir Have a blessed day! Ma'am/sir Woodworking ma’am/sir, I am jefferson solis camasin. I am living at davao city, philippines. I was born on march 24, 1994 and I am 28 years old. One of the reasons why I decided to work chaturbate for...

Read full review of Chaturbate and 2 comments
D
dantesparda of bursa, TR
Jan 29, 2023 10:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

pvt tip scammer

today in sunday 01/29/2023 we both of us agreed to the serves she said she going to do it for 888 tip so tipped after 5min from my tipped she log off without doing anything and took all the tokens the models name Izabellastark's Cam

my user Id 3frit5. so i hope at least you ban her or get my token. if not that's show that chaturbate encourage people to scam us.

best regards

Desired outcome: please refund me i'd appreciate

Read full review of Chaturbate and 1 comment
View 0 more photos
1 comment
B
Feb 05, 2023 3:01 pm EST

Spaceoddkitty or Anya is equally as bad. I right little rip off artist. Selecting her private ignoring fan club members in private chat. The dropping everything to do a password show for one user or users

Hide full review
B
Bee_4_honey of Brenham, US
Jan 29, 2023 6:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Integrity of chaturbate

Everytime I enter a room, the model try’s to kick well I took matters into my own hands after I filed a complaint and chaturbate acted as if they didn’t care or else has something to do with it, the problem is a convicted sex offender in state of nebreska hy the name of dan boetch, make a long story short hacked into the verizon server and took my phone num and found my devise info and or other information and posted it on the platform to kick me whichever room I go in and posted ridiculous untrue things about me, any broadcaster can see it, abs chaturbate wouldn’t attempt to even pursue this matter.

Desired outcome: I want my reputation and all my privacy back

Read full review of Chaturbate
Hide full review
J
Jojay Suazo of US
Jan 25, 2023 10:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello Good Day Chaturbate, I was banned due to the altered identification even my DOCUMENTS ARE REAL AND LEGITIMATE i got the screenshot attached with my old ticket I was explaining to you and didn't even get a response. Ticket number : #[protected] . And I guess I need an explaination regarding with my account and I do believe that I also need and...

Read full review of Chaturbate
J
jpp0468 of US
Jan 24, 2023 6:40 pm EST

Banned with no reason.

On January 13th, 2023, I submitted age verification for my account that was within the guidelines set by chaturbate. The website refused to take it and I was met with a permanent ban on ALL of my accounts. I have 2 forms of valid ID that the chaturbate website says they accept. My account had thiusands of followers and thousands of tokens from streaming. Also, all of my emails have been ignored and there is no help from chaturbate themselves to resolve this issue.

-smoothbody19, chaturbate

Desired outcome: Account unbanned

Read full review of Chaturbate
Hide full review
S
sweet_jokers of Hong Kong, HK
Jan 23, 2023 2:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Chaturbate has left an official reply on this complaint.

Account banned issues

Dear sir or madam,

Hope you are well. I opened my Chaturbate account, but I saw my account is banned.

I'm concerned and confused by this action. I purchase tokens with my debit card or bitcoin. It is always full pay and successful for purchasing the tokens. In addition, my CB account has not been online for a month. Moreover, I have been using this Account for a time. But now my account is banned, I'm so upset about that. I have not made any chargebacks on your platform.

If you are in doubt, please check my tokens purchase records. It can show you that I have always successfully purchased tokens and I never request any chargebacks. I can show you a bank statement that I have paid to Chaturbate. Please follow the attachments.

So I request please resolved my account. I am honest with your company.

My account name: sweet_jokers

I look forward to hearing from you. Hope you can reply to me as soon as possible.

Thanks a lot.

Your faithfully,

sweet_jokers

Desired outcome: I request please resolved Chaturbate my account.

Read full review of Chaturbate
View 0 more photos
Update by sweet_jokers
Jan 24, 2023 8:42 am EST

Dear sir or Madam,

Hope you are well. I sent the message to you yesterday. This morning I opened my Chaturbate account, but I saw my account still is banned.

I'm concerned and confused by this action. I purchase tokens with my debit card or bitcoin. It is always full pay and successful for purchasing the tokens. In addition, my CB account has not been online for a month. Moreover, I have been using this Account for a while. I have not made any chargebacks on Chaturbate platform. But now my account is banned, I'm so upset about that.

On the other hand, I have not created any account before and I have not created any accounts with chargesback on the Chaturbate platform.

In addition, I checked my email. Chaturbate Support responded to my email on "August 31, 2022 11:07 AM ET". Then gave me an unreasonable reply, saying that Chargebacks result in an account suspension. But I really have not created any account before and I have not created any accounts with chargesback on the Chaturbate platform. Also, I have been using this Account for a while.

If you are in doubt, I can show you evidences. It can show you that I have always successfully purchased tokens and I never request any chargebacks. I can show you a bank statement that I have paid to Chaturbate. Please follow the attachments.

I am honest with your company. So I request please resolved and unban my account.

My account name: sweet_jokers

I look forward to hearing from you. Hope you can reply to me as soon as possible.

Thanks a lot.

Your faithfully,

sweet_jokers

Update by sweet_jokers
Jan 24, 2023 7:22 am EST

Dear sir,

Hope you are well. I will look forward to your reply. I hope you can reply me as soon as possible, and I hope you can give me a positive reply.

Also, I hope you can help me to resolve and unban my account. I am honest with your company.

Thanks a lot

Best regards,

sweet_jokers

Update by sweet_jokers
Jan 23, 2023 2:42 am EST

I show you a screenshot of my bank Account app that I have paid to Chaturbate. Please follow the attachments.

View 0 more photos
Hide full review
S
Sara Facts of Queens, US
Jan 22, 2023 11:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1) Blackening out their rooms because they think it's funny. Then they mock the models (through emojis) as the models show visible signs of frustration. 2) Prevent customers from interacting with models because nobody is preventing them from doing this and, in fact, may be encouraging this. Then they (once again) mock the models (through emojis) as the...

Read full review of Chaturbate and 1 comment
M
My name Raymond Grady of Deland, US
Jan 22, 2023 5:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The model lied

I was in pvt. With model. She said I would be in pvt after I gave her1500tokens so I did... Big mistake.. We were in pvt less than2minutes. I gave 1500tokens for nothing. After I was declined. Isge said I needed to. Give her 7777 tokens. 30 seconds. She return to her chat room. Now that I think about she never thank me. This took place at 4:00 was est. The thief name is mayabach. I will never trust her again sad to say. My phone number [protected]. I will answer anytime. My name is raymond grady. I I did not reveal any complaints in her room I am not that kind of person.

Thank you for your time.

Read full review of Chaturbate
Jan 24, 2023 8:09 pm EST

I gave Mayabach 200 tokens for a pm. In pm she said she needed 550 more. Got them she said she only 750more l gave her1500 tokens and received nothing. After l was told declined. I asked what wrong. Before l saw declined . She wanted 7777 l told her let's go pvt so l gave her 1500 l saw declined. Got nothing please help me bobtrue65. Raymond. T Y

Hide full review
E
Ellk22 of Midwest, US
Jan 22, 2023 9:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Banned account without merit

They are banning accounts. Often times they are making these accounts agreed to not do things they never did. They also accuse individuals of engaging in taboo role play but they offer hashtags of taboo. They also promote rooms of such taboo role play they banned also they do not answer to why this is done or give a reason to an actual banned account its months to never for a response. Suggest to never buy tokens because you never get them back if your a purchaser

Desired outcome: Answers to why the hypocrisy and apology. Remove of ban or informative information

Read full review of Chaturbate and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comment
B
Feb 05, 2023 3:04 pm EST

Chaturbate answers are totally rubbish and don't answer the questions or complaints. Why is spaceoddkitty or Anya still allowed to stream for one individual and yet you find it completely expectable to allow her to be lawless in her room and rip people off

Hide full review
T
Timex1990 of London, GB
Jan 21, 2023 11:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I agreed with the broadcaster to a password show or prvt for 1000 tokens and then 60 tks per minute in pvt as soon as I tipped she changed her mind and in conversation agreed to pay the 1000 tks back and that she didn't wish to do a prvt, yet then took two prvts by two other users. She promised to refund the 1000 tks but didn't so I went to Chaturbate who...

Read full review of Chaturbate and 1 comment
S
Spaceoddkitty cam_whore of London, GB
Jan 21, 2023 4:39 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi there I hate to do this but I'm a bit upset after loosing tokens for something I was meant to get but never really did. This happened on the 02/01/23 at around 18:59 I asked for a prvt show for 10mins which was 600 tokens from a user spaceoddkitty She accepted and they show started which was great around 4 minutes in the show we agreed to pay 200 token...

View 0 more photos
Read full review of Chaturbate and 1 comment
U
Ukrainian 12 of Ottawa, CA
Jan 21, 2023 4:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Spaceoddkitty

Hi there I hate to do this but I'm a bit upset after loosing tokens for something I was meant to get but never really did.

This happened on the 02/01/23 at around 18:59

I asked for a prvt show for 10mins which was 600 tokens from a user spaceoddkitty

She accepted and they show started which was great around 4 minutes in the show we agreed to pay 200 tokens for some extra content then around the 5 minutes in and after her messing around, getting up and leaving and returning or her cam is out of focus, I get banned from show for no reason, I was polite and never said or made her do anything wrong, I have a good record here I'm just angry I lost tokens that i never got what was promised. She has now started put a password on her room and doing 4 hour show with one user, which isn't right. There is something mental wrong with twisted model. She uses the circumstances in Ukraine 🇺🇦 to her advantage, tells users that she has no lights , so she gains extra tips or an excuse.

Desired outcome: I would like her banned

Read full review of Chaturbate and 1 comment
View 0 more photos
1 comment
P
Jan 21, 2023 3:16 pm EST

Spaceoddkitty shouldn't be allowed to use room , purely for her one on one with a certain a user. She needs to close her room down and just focus on that one individual rather than get followers and fan club members wasting there time supporting her, when she will drop you like a hat for this one special user. She is basically becoming one users private cam [censored]

Hide full review
S
Spaceoddkitty camwhore of London, GB
Jan 20, 2023 4:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Spaceoddkitty

Spaceoddkitty is Ukrainian cam model, that takes fan club membership and in return ignores you in pvt messages. She takes you into pvt and starts disappeared or gets distracted by doing something, while you are paying 60tks a minute. She then has a viewer or viewers that she locks her room with a password, while she does cam2cam with them. She is a liar and stammer. She should be removed from Chaturbate but unfortunately Chaturbate take a percentage from her private so turn a blind. Regardless about complaining about her

Desired outcome: She gets banned from Chaturbate

Read full review of Chaturbate
View 0 more photos
Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Chaturbate contacts

Phone number

+1 949 274 7960

Website

chaturbate.com

Chaturbate representative

Chaturbate