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Course Hero review: Permanently disabled tutor account

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6:36 pm EST
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Hi! I would like to complaint about my permanently disabled tutor account. I received three consecutive email saying that they identified unusual activity on my account. First was on December 22, 2022. Second was on January 6, 2023. Lastly, happened last January 12, 2023. I always comply with the requirements but they are just sending automated response. Their tutor support was always sending automated responses and It took may days to receive a proper response from them. I also did not worked or answered questions from students for a month because I cannot access my account due to probation and the consecutive temporarily disabling of my tutor account. But still I always receive multiple warnings and violations that made me think they are sending those warnings and violations randomly. Until today, they decided to permanently disable my tutor account. There is no clear and specific reason stated in their email. I don’t think I violated their terms and conditions. I’m working/answering students questions sincerely, I don’t give other people access on my account, I only used my phone and laptop whenever I open my Course Hero tutor account, I don’t comment inappropriate words to students questions, I always enter accurate personal details like phone number, etc. and I never used VPN. It just saddens me that they take my tutor account without a clear reasons. I just want for them to do internal review and restore my account because I’m just starting to work so, give me a chance to do better. Please, be fair to your tutors and don’t revoked our accounts randomly.

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Feb 02, 2023 6:33 pm EST
Hello Fhobe,

Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com as they will be best to assist you.

Regards,

Bessie
Update by Fhobe Kate Alba
Feb 01, 2023 12:36 am EST

Hi! I would like to complaint about my permanently disabled tutor account. I received three consecutive email saying that they identified unusual activity on my account. First was on December 22, 2022. Second was on January 6, 2023. Lastly, happened last January 12, 2023. I always comply with the requirements but they are just sending automated response. Their tutor support was always sending automated responses and It took days to receive a proper response from them. I also did not worked or answered questions from students for a month because I cannot access my account due to probation and the consecutive temporarily disabling of my tutor account. But still I always receive multiple warnings and violations that made me think they are sending those warnings and violations randomly. Until today, they decided to permanently disable my tutor account. There is no clear and specific reason stated in their email. I don’t think I violated their terms and conditions. I’m working/answering students questions sincerely, I don’t give other people access on my account, I only used my phone and laptop whenever I open my Course Hero tutor account, I don’t comment inappropriate words to students questions, I always enter accurate personal details like phone number, etc. and I never used VPN. It just saddens me that they take my tutor account without a clear reasons. I just want for them to do internal review and restore my account because I’m just starting to work so, give me a chance to do better. Please, be fair to your tutors and don’t revoked our accounts randomly.

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This complaint has been resolved automatically due to user's inactivity.

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