Menu
ADVERTISIMENT
Home Education Course Hero Tutor account revaluation

Course Hero review: Tutor account revaluation

D
Author of the review
9:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Course Hero Tutor Support Team,

I hope this email finds you well. I am writing to request that my tutor account on your platform be reevaluated. I was recently (19 Jan., 2023) notified that my account had been disabled and I believe that this may have been done in error. This problem I faced sometime ago and I got a mail telling that my account was disabled by mistake.

I assure you that I have not violated any of the terms of use for the platform. I am a dedicated and experienced tutor and I have always followed the guidelines set forth by Course Hero. I believe that my account may have been disabled due to a misunderstanding and I hope that it can be reviewed again.

I understand that the verification process can take some time, but I would greatly appreciate your prompt attention to this matter, as I am eager to continue using your platform to help students. I assure you that I will continue to follow the guidelines set forth by Course Hero and I am committed to providing high-quality tutoring services.

Please let me know if there is any further information or documentation that you require from me.
Thank you for your time and assistance in this matter. I look forward to hearing from you soon.

ADVERTISIMENT
View 0 more photos
Update by Darshil T
Jan 27, 2023 9:04 pm EST

hey course hero support team,

kindly reply me on mail. Please do not ignore my mails, i am feeling nervous. At least you give me money that is in my account right now. I done so much hard work to earn that money and if you ignore my mails like that then it is totally unfair.

I did not done anything wrong that violates your terms and condition or honor code, so my request is at least check my account again and reply my mails.

Update by Darshil T
Jan 27, 2023 8:47 pm EST

I already reached out via mail, but they are not replying. Also i want to withdraw money that is in my account right now. That money is really matters to me. So please atleast give me that

Jan 27, 2023 2:17 pm EST
Hello Darshil,

Thank you for reaching out to us through Complaints Board. I am sorry to hear that you have been locked out of your tutor account. At this time I recommend reaching out to our Tutor Support team at tutor-support@coursehero.com for any updates regarding your case as they will be best to assist you.

Regards,

Bessie

More Course Hero reviews & complaints

Course Hero - Remove documents in my course hero account
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Unauthorized charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Bad request error while login
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Log in account
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Delete uploaded documents
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Art 225 index 7749
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - I am complaining about tutor account temperorily disabling.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
2 comments
Add a comment
N
Jan 31, 2023 4:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also received the same kind of email last August, 2022. For all the affected tutors, this is the highest form of fraud. You must use the platform with extreme caution. Otherwise, working for CH without getting paid will be a waste of your precious time and energy. The tutor support team is intentionally closing accounts to siphon money. It is, thus, a fraudulent activity and a contemporary type of slavery. A legal agency must intervene to take serious action against Course Hero for stealing tutors money.

View 0 more photos
D
Author of the review
Jan 31, 2023 6:27 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Nyamweya

Don't know that why this company still running after getting these much amount of complaints.

S
Feb 03, 2023 1:51 pm EST
Replying to comment of Darshil T

Please tell me what happened?.

They have given me unfair warnings on Questions which are correctly answered.I have 175 dollars pending.

Will I be able to withdraw the amount?

I haven't been disabled Yet.

D
Author of the review
Feb 03, 2023 10:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My genuine advice to you is that as soon as they found you making more money than usual, they will disable your account within some time. So please withdraw your money.

My $150 stuck in this [censored]ing [censored].

ADVERTISIMENT

Learn how the rating is calculated

553 complaints
386 resolved 167 unresolved

Course Hero contacts

(added by reviewer)
Phone number
Address
1400 Seaport Blvd., Building B, 2nd Floor, California United States
Website
Category
ADVERTISIMENT