I've decided to try DISH Network on my TV on August 16, 2021. After one day of installation, on the 17th, I decided to cancel my service with Dish because when I ordered, Dish's representative did not tell me the truth. After Dish was installed, I discovered that it was totally different from what I was told on the telephone. My television wasn't working, and I realized that every day they must update their service, so I can't use my television. So, what's the point of having Dish if we can't watch or record programs when they do their daily upgrade. I have received a bill asking me to pay $405 in August and in September an additional $480. I called six times on the 17 to cancel my account. Customer Service refused to cancel my account, claiming they were going to give me a better deal. I called 18 times on the 18th, and I rescinded the service again. They refused to cancel it telling me they were going to serve me better. I was calling until I found somebody who agreed to cancel the service. After 18 calls on the 18th, I have someone who accepts to cancel my service. I have no job. Their company misuses its authority and exploits people. Enough is enough. Their company is dishonest.
They said I had 30 days to call it off. Their services are not working, and they are charging people for money. I was with Spectrum, and Dish was going to charge me more money for the Internet as it was a package. Unbelievable! I am making a complaint against DISH Network and principally their attorney, collection agency name Forrest Hardy, Cobb Law Firm, located 301 Beacon Parkway West, Suite 100, Birmingham, AL 35209.
This attorney keeps harassing me, sending me mail after mail. Almost two years after canceling my account at Dish, I received a letter from their lawyer from a collection office, telling me to pay them off. I told him my account was cancelled and that I didn't owe them anything. I told him I talked to a lady in the corporate office, and she told me I didn't owe anything. But Dish is a major corporation, so from agent to agent, they're not on the same page. Hard to deal with corporations and big corporations. I returned the material immediately. They never come back to pick up their satellite after many attempts to ask them to do so.
I do not owe anything. I figure you work for dish network. By your rude attitude and what you say. Like I say I do not owe anything as I have the service for one day only. Period.