Educational Testing Service [ETS]
reviews & complaints

I am a TOEFL ibt test taker, and I took the TOEFL ibt test on June 7th, 2022 07:20 PM (CT). The test registration Number is [protected] and My ETS ID is 33EE4DH9.

I have not received my scores yet. I was notified that my scores are on hold, and that the review should take between 2 - 4 weeks.I have sent many emails to ETS and called the OTI department several times, but I didn't get any meaningful response. Each time have been told that my exam is "under administrative review" with a suggestion that I needed to wait.

I have strictly followed all the guidelines and instructions provided to me on the ets website. I didn't disobey any test taker's rules on my test day, and I received no warning from the test assistant. I worked so hard and I’ve spent two months working day and night for this test. I accept the reasonable review from the ETS. But ETS cannot hold my scores randomly without any reason. I paid for the service and I think I deserve their feedback. However, they did not provide the service that they said on their website.

Now four weeks have already passed, and I have not been notified yet. I wish to know if possible what is the reason for the delay, and for the review to end as soon as possible.More importantly, I do hope ETS could report my toefl test score as soon as possible as it may cause significant negative effect to my graduate school application.

I took two tests last July 2021. I had technical issues with the first test but went ahead and took the second one. After I took the first test, I never received the scores. I was told that I owed $60. I paid it and still couldn’t see my scores. I called and was told that I still owed $60. When I finally got someone in Customer Service, she told me that they received my payment, but instead of it going through, I had received a refund instead! I received no receipt of the payment, nor did I receive any statement of a refund. I paid the $60 again today. I’ll see in a few days whether or not I actually receive my scores. This is truly the worst customer service experience I’ve ever encountered!

My self M.VinodRamanaI had taken the GRE test on 5 th november 2021 by test at home after 15 days i got my scores.And i was happy with my result and after that i was ready for reporting the scores on 10 february 2022 by that time i go through with my profile on ets website, it was showing that scores were not available.I had raised the mention my issue to the customer care they said that they had raised the complaint and given the case id and said that to contact the testing department but from the testing department there,was no response from them .I was in a confused state that not knowing what to do could anyone please help me .My entire future,career and life was depending up on the score card .

I was scheduled to take on April 14, 2021. The exam was unfarily terminated even before i entering it for no reason. The protocol staff checked everything on my laptop with me. I did exactly whatever the staff told me to do. I was merely following instructions. The only software that was running was VPN. Then it was just suddenly terminated at the last step. I could not even enter the exam. The staff had no idea what was going on. She contacted the IT guy, but the IT guy didn't work it out either.

I think it was a technical problem. It was absolutely not my fault. So I need ETS return my money and give me an answer! My ETS ID: 43E4B6F8. Incident: [protected] Please do not ignore me anymore.

Hello sir/madam. Myself Sourab Kulkarni from India. I had written GRE General test on 28th November, 2021 from home. I still haven't received my official score in my ETS account. I got a reply that my scores are under administrative review. I tried contacting helpline but didn't get any response. I need my official scores for further process. I kindly request you to look into this and send my scores as soon as possible. ETS id- sourabhk06, 16# appointment number - [protected]. Thank you.

ETS id:2XF84FA4
Appointment id:#[protected]

My test has been closed automatically and showing error that "please inform the assessment administrator".The proctor chatbox was closed and when in tried to reconnect it was showing session successfully fulfilled .I did not even finish 60% of my test, I had two sessions to be completed and an hour left for the end of my test. I want refund so that I can book again and take the test.

I request you to do the refund so that I can reapply for the test.
Please intiate the refund as soon as possible so that I can reapply for the test

I took the test on September 16th at home, but my score is still unavailable online. I called Integrity Office last Wednesday and my analysis told me that my score would be available in few days if nothing was wrong after she reviewed it. However, I called THREE TIMES this morning to keep updated with my score, but every time once the representative transferred me to my reviewer, the phone automatically got hanged up. My ETS ID is 6PEG5AA3.
The appointment number is [protected]. The case reference number is 7083763.

I've been attempting to contact ETS customer service to discuss a matter related to scoring reports. I've literally been on hold for hours on the phone and on the chatbox option. There is no viable way to reach this lousy company without wasting a whole day on the phone. additionally, their phone system periodically says there is 5 min remaining to speak to a representative, but it's closer to an hour. It's false and fake information.

Hi, I am highly disappointed with ETS GRE and TOEFL products and services. The deadlines for all the PhD programs are coming and I need to send the scores before deadlines. But for no reason whatsoever, the system has started giving me 481 error and I can't do any payment for sending the scores. I have contacted the customer services and they haven't got back yet. This is NOT accepted.
Also, some schools require me to send the unofficial copy of my TOEFL scores and there I see the picture taken of me did not come well and I am not happy about it. After charging us with such amount of money, all I get is disappointment.

I buy for my brother tiket from bukit mertajam to kl sentral. At the counter the staff ask . Did your brother are students . And i said yes . When i want to pay . The ticket are discount untill 40% . And im like . Oh maybe this is student price. The staff didnt ask me if my brother have ktm virtual card or not . They just print out the ticket . And then i pay. When in ets for ticketing inspection My brother need to pay the punishment because he dont have the student card. So next time the staff should ask first either the passenger have student card or not.

I'm sending my mum(age 77) by eat train at 3.10pm to Ipoh. At 2.45pm dated 28/4/2019 I went to the entrance gate to ask for help to leave my mum's luggage at the side as she walks with a walking stick and I'm a single mum with one kid. I asked help from the grab driver to send my mum up stairs. The customer service girl who was welcoming the passengers was very rude. She refused to listen and help. I can be contacted by this number ([protected] jasmine) would appreciate if you could kindly contact me. They were busy putting henna.

I've had a discomfort journey in riding ETS (No:9222) as my booked seat was located beside the Luggage Storage area. Throughout a 5 1/2 hours of journey, i was not able to have a proper nap/sleep at my booked seat as the luggages stored at the area kept on moving as the coach too moves. If its only 1 luggage, i can understand, however, I cant be bothered no longer by the fact there were 3 luggages moved towards my seat and hit me. This happened few times in throughout the journey. It seems that i'm a luggage keeper who had to hold the luggages from moving around. Such a discomfort! I STRONGLY RECOMMEND for something to be done such as installing a barricade to ensure luggages from moving around and caused inconvenience to the passengers same as mine.

Kami sekeluarga 2 orang dewasa dan 2 anak kecil telah membeli train ticket dari Padang Besar ke Kuala Lumpur yang bertarikh 27/12 pagi 11.15am, total rm320.Kami telah sampai 2 jam awal dekat KTM station dan kami tunggu. Ada papan yang menunjukkan tunggu di platform 1. Kami turun ke tempat naik train platform 1 hampir 45minute awal sebelum train sampai. Sebelum turun, kami juga memastikan ia menunjukkan di platform 1. Kami telah tanya KTM officer tempat yang sepatutnya kami tunggu train. Officer beritahu platform 1.

Kami tunggu sampai masa 11.15am pun tiada train sampai. Lepas itu kami dengar announcement train pergi Kuala lumpur di platform 2 akan berjalan sekarang. Kami lari pergi platform 2, tak sampai 30saat, tak sempat bagi Kami naik train, train sedang bertolak.

Polis yang berada panggir Kami terus pergi jumpa KTM manager yang bertugas, tetapi manager tiada. Pengurus station yang layan kami adalah EN. Basri. Kami sampai telah minta bukti yang menunjukkan KTM ada buat announcement sebelum 5 atau 10 minute awal mengenai tukar platform pergi 2. Mereka ada cadang naik train pergi Buterworth dan naik bus balik KL. Mereka tak dapat buktikan apa apa lepas tunggu 2 jam. Kami tanyakan next train yang pergi KL, Boleh kami naik? Lepas tunggu mereka Check dan tanya orang atasan, lepas 2 jam, mereka kata tak ada ticket pergi KL, dia cadangkan perlu tukar train dekat ipoh dan pergi ke KL. Tetapi semua perlu dibayar lagi.

Soalan kami, kami tiada salah, mengapa nak kami bayar lagi untuk beli ticket baru? Dia kata hanya Boleh tolong bagi free ticket sampai Buterworth sahaja. Orang atasan tak benarkan. Next train pergi KL pada pukul 2.20pm, kami minta masuk walaupun tiada tempat duduk. Walaupun duduk di kantin, kami pun boleh terima. Tetapi, Officer itu kata orang atasan tak benarkan.

Dengan tiada pilihan lain, kami terpaksa tukar pergi Buterworth dan naik bus balik ke Johor. Kami terpaksa beli ticket bus baru yang berharga rm240 lagi. KTM Officer hanya jawab dia tak boleh buat apa-apa. Kami sebagai mangsa, telah rugi wang, rugi masa, tambahan kejar bas di Buterworth lagi. Itu tak perlu cerita di sini.

Kami harap Ketua KTM boleh menyiasat kejadian ini dan memberi kami penjelasan
yang boleh diterima. Di sini, kami juga minta bayaran balik atas kerugian ticket train kami sahaja kerana ini adalah kesalahan pihak KTM. Kalau KTM dapat buktikan ada buat announcement awal memberitahu tukar platform, sila tunjukkan.

Lampiran adalah ticket train kami yang beli dan 1 ticket sementara yang dibuka oleh Officer KTM pergi Buterworth untuk rujukan tuan.

Di sini, email ini kami pun cc bagi Transport Minister, Antony Loke. Harap YB boleh mengenalpasti masalah yang berlaku di KTM juga. Kali ini adalah kali pertama nak bawa anak nak cuba naik train melancong dengan berbesar hati, tetapi kecewa semua orang akhirnya. Apa akan berlaku jika sekarang adalah pelancong dari luar negara? Mereka nak pergi mana buat aduan? Memang kecewa hati terhadap KTM MALAYSIA ini.

Kami harap dapat maklum balas daripada KTM dalam masa terdekat ini.

Sila call kami,
MR.LIAW [protected]
MRS.LIAW [protected].

Terima Kasih.

MR.LIAW & MRS.LIAW.

I would like to notify you that I am not satisfied with the service I have received from the gre test center due to the cancellation of my exam.

The first cancellation was on october 28, 2017 three days before the exam and then I received a confirmation and when I called the center they told me it was cancelled! As you can see in the attached emails and at that time I had to cancel my trip to jeddah.

Later I received an email confirming that the makeup test date will be 25 november 2017 but at this time I was not confident of the efficiency of the electronic email so I called the test center to get the confirmation of exam date and as in attached email, I have got the confirmation at (25 november 2017).

I booked a hotel and traveled to jeddah and went to coral international school on the exam day and I found that the school is closed!. I found a lot of students waiting and no one responsible from the exam was there. I spoke to security guards and got the number of school principals "miss rania" and she told me she did get nothing and she received an email that the exam was canceled on 24 november 2017!

I sent lots of email to [protected]@ets.org but I have to response at all. I also asked them to transfer the money to my account so I can register for gre mathematics test on 27 oct 2018 but I have no response from them.

I would like to ask you to solve the issue for me please. The attached files are the email sent to and received from [protected]@ets.org

Best regards
[removed]

Dear sirs, mdm,
I m amazed with the launched of double track. When this was first started, the travelling was assured within less than 2 hours to 2.05 hr. However, as time goes by, the schedule hour has been slowly and surely extended. Of course this, may due to multiple stop train. Not only the schedule was extended. The timing and punctuality has become worst. The train has never be on time as far as my ride is concern. This has affected most of our meeting, appointment, relative who fetch us and traffic jam outside the train station cos of waiting queue. I really hope the ets which suppose to be latest introduction with double track can improve on the punctuality.

By desperado