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frequently asked questions

frequently asked questions

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What does JustAnswer do?

JustAnswer is an online question-and-answer service where a user gets an answer from a verified Expert.

How to contact JustAnswer?

You can contact JustAnswer by phone at +1 888 587 8220

Where is JustAnswer located?

JustAnswer is located in San Francisco, CA, United States

Is JustAnswer free?

You will have to pay a fee to post a question. You will be able to see the fees or any additional costs when entering your credit card information.

Is having an account on JustAnswer free?

Yes, you can register for free, however, when posting a question or signing up for a membership, you will have to pay.

Can I get a refund if I don’t like the answer on JustAnswer?

Although JustAnswer does not offer a refund, they will make sure to provide another answer so you are satisfied.

How long does it take to get an answer on JustAnswer?

According to JustAnswer, their average response time is 6 minutes. Usually, it can take 30 minutes and up to 24 hours in busy times. You will receive a notification when your answer is available.

Does JustAnswer offer a free trial?

Yes, you can use a 7-day membership trial for $5.00. You will have to cancel your trial before it ends otherwise it will automatically renew for a month.

Can I cancel my JustAnswer trial?

You can cancel your trial in My Account’s Membership panel. You will be able to select the “Cancel membership” button.

What does JustAnswer membership include?

Membership gives you access to the library of expert answers, free questions and answers, 2 free phone calls (only available on the iOs app), exclusive members-only iPhone iOs and Android app, and advice from real doctors, lawyers, mechanics, vets, and more experts.

How do I cancel my JustAnswer membership?

You may cancel your membership when you log in to your account. Then navigate to the “Membership panel” and choose the “Cancel membership”.


Who are the experts on JustAnswer?

Experts are hired after they go through an 8-Step Expert Quality Process and verification process.

Can I edit my question on JustAnswer?

You cannot edit the question but you can add new information to your question when you click on it and scroll down to post.

Can I cancel my JustAnswer question?

If you decide you do not want any answers and want to cancel your question, you should contact JustAnswer on their website


What is a premium service offered on JustAnswer?

Premium service offer allows you to get additional help besides an online answer. Experts offer services like live phone calls, live video calls, document preparation, and more. You can use premium services by accepting them if your expert offers them to you.

Can I ask follow-up questions on JustAnswer?

You can ask follow-up questions in the “My Questions” tab at the top of the page and choose the question you want to follow up on. You can add your question in the reply box to your original question.


Can I get a refund on JustAnswer?

JustAnswer membership fees except for the trial membership fee are non-refundable.

What if I can't reply to the Expert on JustAnswer?

This is either because you haven’t signed in or your question is closed due to inactivity. You can contact JustAnswer using their website so they can reactivate your question.


What if I received unauthorized charges by JustAnswer?

You might have signed up for their services and forgot to cancel. Contact JustAnswer so you can start a dispute.

Is JustAnswer legit?

JustAnswer is mostly well rated. The company has mostly satisfactory and good ratings. An overwhelming number of users’ main issues are unauthorized charges for memberships without a subscription. Nevertheless, JustAnswer tries to actively address complaints on our platform.