Globe Telecom
reviews & complaints

I went to Globe Megamall branch. I ask the staff my phone was stolen. And I am asking for help to block my number. The time was around 8:40 in the evening January 10. He told me "madami pa nakapila baka 12am na tayo matapos neto" I told him na case to case basis. Important lang since my phone was stolen in Megamall around 8:20pm. He said that I need to provide affidavit of loss. That is how your staff assist client with emergency case. Sabi ko, I think it should case to case basis. Since I am requesting to block my number that guy refer me to NTC. Poor customer service. I hope that guy must have written warning regarding on his attitude towards client. 12am aabutin? para lang mag ask ako ng block ng number? I am willing to go to the store and pin point that staff or can reach me to this email address [protected]@yahoo.com

Thank you

Im reporting about the overdue balance of Ms. Lerma Tatlonghari for her globelines account with account number [protected]. A law firm called me this morning about the overdue balance which is now being adjusted by your accounting department with reference number [protected]. We decided to terminate the account last march of 2022 without any overdue balance. Then the globe’s customer service keeps telling that wait for the call of our termination team but no one called us back. So the bill keeps running thats why we ended up with overdue balance. It takes almost a year then suddenly a law firm called us about the overdue balance which is not our fault because you from globe didnt take action at all.

already been 3days but still our internet connection has not back yet, It has a LAN connection but no wireless connection and Landline connection. can you please ressolve it as fast as you can? thank you and God bless.

account No. [protected]

It’s been 6 days now since we lost our connection. The technicians tried to repair it on the 2nd day but it was unsuccessful, as well as on the third day. Then the they rescheduled it on the 5th day which is yesterday but they did not arrived. Then I received a report saying they arrived there but was not allowed to continue but my husband waited for them whole afternoon but they really did not come. We’ve been paying our monthly bill for you to provide us reliable and quality connection every month. It is difficult on our side to lose the connection since we don’t have signal in our area so we cant use data as well. I know instances happen, but what I can’t take is you cannot fix it right away.

i lost my phone and sim number [protected], and spam messages are accessing all my contact list, all where settled from lending apps and they still ask for payment and harsh messages,

please deactivate my old number for them not to attack my contact list.

Rommel Medina

[protected]@gmail.com

My globe postpaid services has been disconnected for 3 days already despite me having paid all my balances! I even called 211 and 808 hotlines multiple times everyday but I was even blocked by this hotlines instead of directing me to a customer representative. Please reconnect my line and refund me for the days I was not able to use the service I paid for!

My number- [protected]

Ticket [protected]

Filed a case about unauthorized transactions on my GCash Account.

There were 3 unauth’d transactions and were deducted from my GCash fund. I did not purchase anything and did not receive any OTPs (which the Dispute Team kept on insisting I did) to complete any transactions. The transactions showing were made to FIS MC ECOM. There is alot of back and forth of correspondence between me and the GCash Dispute Team. They said I made the transactions since I received the OTPs to complete the transactions but I did not receive any. This team is investigating this poorly. They said “after thorough investigation…”, but investigation was not thorough at all. I will keep on filing complaints until they resolve and refund the money I lost.

I filed a ticket dated October 5, 2022 and until now no resolution. It is just a simple transfer of amount from old gcash to a mew verified gcash. I aubmitted an account deletion form for my old, I submitted 3 government issued ID. Just today October 18, 2022 I was hunged up by 5 Cuatomer Service Rep from your outsourced center. Tbos is the worst cuatomer experience I encountered, terrible! Please treat this as urgent as I am olanning to rwpirt to concerned givernment agencies and all social media olatforms with all the screenshots of tje email exchanges since Oct. 6

Dati po every 12th day of the month natatanggap ko na po ang monthly rent ng lote ko na nagpatayuan ng globe tower, ngayong september po (sept. 19, 2022) ay hindi ko pa natatanggap and monthly rent for the current month. Malaking perwisyo po sa akin na isang mahirap lang na lessor ng globe kasi po lahat po ng expected income po ay naka budget sa mga bills at iba pang pangangailangan. Nag query na din po ako sa globe lessors support team nila, noong sept 12, 2022 pa, ang reply po ay ganito ang sense, " we received your message and we will act on it within 24-48 hours, noong sept. 12, 2022 pa lang po yun, wala po silang reply kahit man lang sabihin kung ano ang dahilan para hndi na po ako umasa pa.

Sana po ay matulungan nyo ako kahit malaman ko lang ang dahilan ng pagkadelay ng inaasahan ng pamilya ko.

Salamat po,

Edgar Badiang

Sanchez Mira, Cagayan

Contact # [protected]

Last March 18, 2022, I received a text message from Era Senining, Relationship Manager from Globe Platinum, telling me that I was eligible for a PLATINUM PLAN renewal. There were perks noted in the text message, but what interest me was the offer that it can be availed with a new DEVICE or GCASH credits of 33,600 pesos. With that, I agreed to avail of the offer. However, nobody came back to ask what is my choice, the DEVICE or GCASH. So, I thought, it did not push through. Until in the month of May, I started to receive my bill amounting to 6,883.73. I called Hotline 211, requesting to revert to my old Plan 999 instead of the PLATINUM. First, is I did not get the Freebie offered and I will be paying a very high monthly fee. Second, yes, there are perks for PLATINUM Plan but mostly in Manila, I am here in Cebu. I cannot avail of it. Third, I realized that I cannot afford it.

My line was disconnected several times because of the huge unpaid dues, and immediately call the Hotline for this concern. Several calls were made, which sometimes last to more than an hour because of the long waiting tine.

In one of my discussions with the agent, she advised me to pay 3 months of my due amounting to 4,374 (999+459 Netflix) which I did. I was hoping that it will solve the issue, since I was advised that THEY WILL FILE A CASE , i don't know to which department.

Two weeks ago, I got a call from Globe asking me about the case, which I again explained and hoped that the issue will be finally resolved. I received a text message last August 9, that myGPLAN 2499 has been activated. I did not request for that. My request was to revert to my PLAN 999. llast August 28, I again received a text message that I have to pay 7,584.73 otherwise, my account so that PERMANENT DISCONNECTION will be avoided.

How come I am forced to a plan which I did not ask for?

I have been a loyal Globe subscriber since early 2000, and I hope you can give due consideration for this.

Good day,

Using Globe Online to renew my service, I ordered an iPhone 13 Pro Max but unintentionally entered an iPhone 13 only. My order was canceled through a Globe online transaction, but the incorrect unit was delivered anyhow. I informed the courier that I had cancelled the unit in time for the delivery. He replied that was fine and he will report to the store. The Globe representative handled the process and handed me the desired device after I manually renewed my plan at the Globe store to purchase an iPhone 13 Pro Max. The iPhone 13 was delivered a few days after I received my unit, but I informed him that I had cancelled the order and hadn't received the phone. I try to contact customer service, but it's an automated line, so I can't speak to somebody who can assist me.

Bkit ganito ginamit po Ng friend ko Yung name ko sa globe then nung lumipat po Yung ko friend ko Yung wifi sa lilipatan nyang apartment Sabi nio Hindi kaya Ng signal nyong Maka abot sa place na lilipatan nya then tinatawagan Namin Yung customer service nio ndi naman kayo sumasagot di Ako nka punta sa office nio dahil sa sobrang busy ko sa work ko tapos bigla pako na buntis ano ba Yan kayo na may kasalanan naging inconvenient na kmi sa service then after that Ako pa mag kakaroon Ng demand letter 🤔🤨

Account: [protected]

Name: Jesa Leyson

No internet since 4July2022 and was calling, and asking for help everyday. This is our source of income and we are overpaying already just for us not to be delayed yet technician always cancel the scheduled repair.

Our neighbor just had a new installation with them ya week ago, yet us, who are already their customer was neglected.

We have been complaining to Globe for over 30 days, we reported our issue (no internet) to Globe at Home, an appointment was scheduled the next the appointment was cancelled, reported our problem on Globe Messenger with no good results, we called the 211 for live help, they scheduled an appointment for the next day, unfortunately the appointment was cancelled, we called the 211 again, they mentioned that our service was in an unused cabinet, they again scheduled an appointment for a technician, the technician came to the house, and mentioned that they cannot do anything since it is in the hand of Manila, I wanted to cancel the subscription since I only had the service for one month, to cancel Globe wants over 10000 pesos for a service I don't receive. I paid for the installation over 2000 pesos and first month, now they sent me a bill for June, but I haven't had service since May 21 2022. I just want to cancel the subscription and get my I installation fee back. Globe cannot give me the service after one month of no service and over 10 technicians appointments, and multiple calls to 211 live, then it is time to move on.

why is it I always experience weak signal and off and on specially when I make video calls always breaking down I'm paying for 30 GB ad you only give me 18 very poor signal can you fix this problem I expecting your response

Was thrilled when high speed fiber came to my neighborhood as fiber provides steady lightening fast signal.

But that is in first world countries with honest companies.

Despite the claims that high speed fiber was installed and paying for plans that claimed 50 to 150mbs, this is not the case. Often there are huge lags and the signal slows to a crawl. This is how I know it is not a true fiber system because that would not happen with fiber. So it is a marketing lie that I am paying for "high speed" fiber. It is a slight improvement over copper lines but only sometimes. Other times it is just as slow and unreliable.

5/19/2022 7:11 PM

I lose my phone along with my sim card and i need to open my gmail account. but my gmail account need the 2 step varitification code using my TM number [protected] i need my temporary phone number