JustAnswer review: Membership not cancelled

Hi there -

I used the service but immediately cancelled my subscription under a "pay $5 join fee and try free for a week" offer. However, I just discovered I've been charged $60 a month for the last 4 months. I called and the company refuses to refund the money even though I never used the service again. I logged into my account again and my membership was never cancelled. I tried to do it again and when I confirmed cancellation it took me to a chat asking why. I had to say I didn't want it and just cancel it in the chat before it did. I'm guessing it did this before and I didn't realize my membership hadn't been fully cancelled. I am FURIOUS that I cannot get my money back. Additionally, when I looked back through my emails, right at the bottom of the welcome email I was sent with a temporary password to ask my question, it says "we waived the $5 joining fee and charged you $60 since you were a previous member". I was NOT a previous member. EVER. So their system is completely screwed up but they will not refund our money.