At the end of October, I had a problem with my landlord and wanted to ask for legal advice on JustAnswer. The lawyer told me to take drastic actions (sue) that felt incredibly too sudden and uncomfortable for me. Thankfully, I was able to resolve my issues on my own but I felt incredibly unsatisfied with their service. At the time, I only paid a 5$ fee and thought that was it but it continued to make me subscribe to their service for three more months, which is 180$.
Upon realizing these charges, I contacted their customer care to request a refund but they said "I've reviewed your account and see that you posted your question which we are not able to refund as the fees are provided at the time of posting the question. In doing so you agreed to enroll in a JustAnswer membership and the following charges: - One-time join fee: $5 - Monthly membership fee (recurring): $60. This covers your first question and any questions you may ask until the end of your membership." This is completely ludicrous because as I've told them I only asked one question and it was at the end of October. I've never even logged into their website again. So, what is the reasoning behind resubscribing me over and over again without my knowledge?
As an international college student that suffers from ulcerative colitis, I have been in and out of surgery for the past 3 months. This is why I had no idea that they were charging me because I never received any email or message for the resubscription, even though when I canceled my subscription today, I received an instant text message that my subscription was canceled. It's completely unethical!
In my opinion, their service feels incredibly deceptive and unjust because I was never even satisfied with their service in the first place yet they kept charging without my knowledge. I see many people with the same complaints on this website, so I hope that people will stay away from their fraudulent business model and send a cease-and-desist request for reimbursement if the same circumstance arises.
This complaint has been resolved automatically due to user's inactivity.