LaserShip reviews 152
I had 2 packages that wasn't delivered but stolen by lasership company. Fashion nova won't do anything about it no refund or store credit. I'm completely done doing business with them also. That's a bridge they burned forever. Lasership claimed they delivered my packages but really didn't. I looked everywhere and no packages. They didn't even take a picture or have proof of delivery. The lasership company has completely ignored me and I never want them "delivering" my packages ever again because I never received them. Only the person who is stealing the packages is. I'm fed up.
Desired outcome: Close lasership company down and hold fashion nova responsible also for doing business with them still after they been sued many times!!
Lasership clearly had me correct address and also delivery instructions that also gave more info on my address. The package started out in NJ, was sent to Ohio, then sent back to another location in NJ, then finally made it's way to NY but on the day it was to be delivered, I got a notification that delivery was attempted but they needed more information on...Read full review of LaserShip
Product was clearly misdelivered based on driver photograph. Laserjet claims it was delivered and they have finished investigation.
LaserShip was delivering a product from Athleta. I receive regular deliveries from Athleta via LaserShip.
It says it was delivered on 1/8/2023 - Tracking number 1LS722733677953
The delivery address on the package is an apartment building on Davenport St (see photo below of entrance) which has an 24/7 access area of lobby for drop-offs.
The photo attached is the correct street but clearly the wrong number 262 Davenport St, which is a home. I do not know who lives in this home, and I would never walk onto their porch to retrieve my package.
Thank you, M Marion
Desired outcome: LaserShip keeps stating the investigation is complete and package was correctly delivered. I need them to explain how this package was correctly delivered. If they can't, I need them to find package and redeliver correctly.
I never received items that I used my hard-earned money to purchase. The proof of delivery picture is not my front door and I informed Lasership that same day. I also forwarded Ring Doorbell video clip of the driver picking up the package after taking the proof of delivery pic. My neighbor sent over the clip after I sent over a proof of delivery pic via...Read full review of LaserShip
On 1/4/23 around 5pm on N 21st St in Richmond, VA, a driver of a dark minivan with a LaserShip logo stuck on the hood, license plate ending in 11 quickly reversed out of an alleyway fully without looking and almost backed into me. I was well close enough that I clearly had the right of way and would’ve had to slam on breaks or swerve dangerously to let her...Read full review of LaserShip
My son Christmas gift we ordered from Walmart
This company's is horrible unfortunately we bought something from Walmart and they decided to use this company we lived in raynham Mass there in Franklin Mass the package sat there for 2 days then they said it was delivered on Thursday at 6:00 p.m. it never was delivered and I looked at the indeed LaserShip job site the company's full of junkies in foreigners I will be going to the 10 Kenwood circle tomorrow in Franklin and I will probably be on the 5:00 news after cuz I will find out who the courier was who had my package and it won't end good that's a fact
Desired outcome: I just want my package my son's Christmas gift he's 10 years old
States that it was delivered but never was
I placed an order with bath and body on December 2nd of this year Which they use laser ship to ship their items. I checked the status on laser ship's website said it was out for delivery. Then stated December 6th it was delivered, But that was not the case. I work from home and I have cameras around my house ,no one ever came to my door or entered my premises. I don't understand what is wrong with this company ,
but they are not reliable and it's very frustrating. Apparently this has been going on for a few years with people not receiving their packages ,they need to dig further into an investigation to see what is going on. So now any company that ships with laser ship I will not buy from.
The past 6 or 7 deliveries from lasership have had different mis-deliveries. Their most common trick is to put the package under my usps mailbox, which is what they did today. I was at the top of my driveway and saw the driver do it, but I live 700 feet off the road so I couldn't make run in time to tell them what lazy sack of [censored] they are. I live in a rural area anyone could slow down and nab my package, accidentally run over it, it could get rained on, carried off by a dog, whatever. All other carriers drive all the way up my driveway and deliver to my porch - all of them. Never lazyship. I have started telling the retailers that use them that I will no longer purchase from them until they stop using lasership - I have no other choice. I have complained directly to lasership every time and they just don't care. They have no regard for your packages. They need to be shut down. Period.
Desired outcome: Shut Lasership down - they don't care.
People have been contacting our business for the past two weeks looking for thier packages. We tried complaining to Lasership to remove us from the shipping information, but they will not.
We are Flower Village Mobile Home park and do not ship packages for Lasership. Folks are very upset and cannot track whats happening with their delivery.
We have received anywhere from 30-40 calls.
Lasership customer service will not resolve the issue.
Desired outcome: Remove us from the shipper information
I ordered two sets of pajamas on sale from Victoria’s Secret. One set was for family Christmas photos. They shipped via Lasership and the tracking updates stalled for 3 days. Then all of a sudden they were out for delivery on a Wednesday. I checked the porch that night and no package. Chekced the garage thinking they’d left it there. No. Checked tracking...Read full review of LaserShip
1 packages never attempted or delivered
Ordered clothing from Kohls about 6 months ago. After multiple delays and calls to customer service, LaserShip delivered it to some apartment building instead of to my house.
Latest issue - ordered from Kohls, shipment kept getting delayed saying they needed more info, sent in additional details on the contact form and called customer service multiple times. After almost 2 weeks of this nonsense, the package was sent back to the shipper. LaserShip is terrible and shouldn't even be in business!
Multiple missing packages
Getting right to the point. Many of the drivers are criminals. Over the last year for my family, 8 out of 10 boxes have gone missing. Status delivered, but not delivered.
It's not porch pirates. I was working in my front yard yesterday when a packages was presumably 'delivered'. As just one example.
This company knows about the problem, and does jack tihs about it. If they are doing something, we don't see it on the street. The word ineffectual comes to mind. Probably bloated and complacent leadership, OR the leadership is in it with the criminals on the street.
Desired outcome: Hire reputable people. Stop the theft. All of it. Stop profiting from a structure of thievery.
I live in an apt building that has over 100+ units. Address: 646 Argyle Road, Brooklyn, NY 11230. I have contacted LaserShip many times over the last few months about this ongoing issue. I have delivery instructions listed with Lasership for my apartment only, which is Apt B-_, 2nd Floor. These instructions state to deliver my personal packages to the...Read full review of LaserShip
Nike shoes for christmas gift
I ordered a pair of Nike dunks online as Christmas gift for my daughter. My shipping address was the same as my billing I tracked my delivery only to find this company had not only delivered the shoes to the wrong address but when I called to notify the company that the address delivered my shipment to. I got a recording that pretty much says sorry about that call the seller. I called the seller to be pretty much told that once the shoes leave the ware house they aren't in control of which shipping company gets their products to ship needless to I will no longer be buying anything online from Nike and I will be advising any and everyone to stay away from LaserShip. This piss poor company needs to be closed down or maybe hire people that can read how do you get 6126 cox landing from 226 Huntington. [censored] [censored]s.
Desired outcome: Clearly since handling big shipments isn't your thing maybe you should try postcards. Baby steps [censored]es.
Delivery never occurred
Package tracking showing package was delivered at 8pm. I was home and in the room facing the glass front door all evening along with my family. Also have a door camera. No delivery occurred. Checked with neighbors and neighborhood website. Noone else received the delivery.
Reported the non-delivery that evening 11:30pm to LaserShip. After 3 days (they promised 2 days to investigate) they emailed me saying the delivery was made and closed the case.
They have no proof of delivery and I have proof they did not come to my door.
Desired outcome: From what I am seeing on this shipping company from online reviews I do not expect much other than to warn everyone else not to use them. I will seek satisfaction from my credit card company
Package was actually not delivered
For the last two weeks my packages have not been delivered. I bought a doorbell camara and it has been brought to my attention that deliveries have been made to the lobby of our apartment building. This is why I have not received my packages. It has gotten stolen. I am losing out on money as the seller refuses to refund me the money due to the fact that the delivery has been marked delivered. My signature has also been forged several times. The name does not match my actual name when signed.
Desired outcome: I would like my packages to actually be delivered to my apartment
Received an email from shipping company the day before that my product was to be delivered the next day. Driver excepted the package at around 10 AM and around 11 AM stated it was delivered to manufacture. No cars given. Called laser shipping and the gentleman that answered the phone was extremely rude, screaming at me, and hung up on me. I still don’t have an answer is the way my shoes were not delivered.
Desired outcome: My shoes delivered
On 4 separate occasions, not sure if all same driver or not, the driver has failed to properly deliver the package. First incident - package delivered to our neighbor's front porch, but neighbor got the package to me. Second incident - package delivered to bottom of our front porch steps uncovered out in the elements despite walking right past a sign that says all deliveries to back door, then they proceeded to turn around in the grass on our front yard rather than drive to the end of the drive and turn around in the ample space like all other delivery companies do. Third incident - package reported as handed to recipient but I had no package, it was later found in my USPS mailbox at the road. Either they lied and put it in mailbox or once again delivered to a neighbor who put in our mailbox. Fourth incident - a huge box with $200 of goods was left in the road under the mailbox - our driveway is 800 feet off the road we couldn't know it was out there my husband saw it on his way home - anyone could have picked it up and stolen it. TRAIN YOUR DRIVERS - UPS, FEDEX, USPS, Amazon, local companies who deliver here have all been able to figure it out. Maybe you need a better test on deciding logic skills when hiring and better training on specific situations and rural deliveries.
Desired outcome: Train your drivers, hire better suited people.
Yes! I live at 1144 Boxcar Way, Apex NC. A driver who works for your company almost hit my SUV when I was backing up in my drive way. He can by my drive way and call me a explicit name. That was not call for at all. This driver should be fired. I will be complaining to my Home owners association. This happen on September 4. The driver speed in a subdivison with a lot of children who play in this neighborhood.
Desired outcome: The Driver needs to be fired
Packaged Not "Delivered"
I placed an order with Bath & Body Works on 8/23/2022. I live in Columbus, Ohio, and my order was sent to LaserShip facility in Dayton, NJ on 8/27/22. Package made it to LaserShip facility in Groveport, OH on 8/28, then on to Lockbourne, OH facility on 8/29/22 where it sat un 9/2/22, then marked "Delivered" on 9/2/22 at 2015. Did not receive package! We have front door camera, front yard cameras, and driveway camera, and no attempt was made to deliver this package to my home. We have never had any issues with delivery of Bath and Body Works packages to our home through other carriers. Very disappointed that this company's employees did not take the effort to exact the address, especially with all the technology out there for GPS.
Desired outcome: I would like this company to share with drivers that my package was delivered to the wrong address and he/she should be more careful with other's merchandise in the future. What a hassle for me and loss of revenue for the company.
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