PSI Services
reviews & complaints

I Paid for an exam, didn’t get to take it due to the real estate commission switching to Pearson vue. I requested a refund 3 weeks ago and have yet to get it! Call and call the candidate support line, no one answers ever! So mad. Give me my money back PSI. Do your job. You are holding onto money that isn’t yours! I have called a million times and can’t get any help!

THIS IS A RIP OFF. I wish that I had found reviews before I tried to purchase a book from here. This is a rip off. I ordered a book to be downloaded and followed the instructions. The book never downloaded. PSI says that it will not refund any once it downloads. I called tech support and got bounced around for hours. The tech support guy after doing a remote look on my desk top verified that there was no download, and promised to have it sent again. I waited a day and called them back – now I have four ticket numbers. Again, spent four hours and three people that I talked to. After 45 min on hold I gave up. I foolishly ordered the book again (I really needed it) thinking that maybe I did something wrong. Still the same result – no download. I don’t hardly ever do reviews, but I am so mad at this. PLEASE DO NOT PURCHASE A BOOK FROM THIS PLACE. I am hoping that their testing is better than this as I have to take a test through them.

I tried to schedule the CBMT music therapy examination. The website is broken, and the link you click to find information about scheduling your exam just takes you back to the home page, instead of showing you exam info. This is a huge problem as you are supposed to be able to schedule your exam online. I called multiple times over the course of 2 days and spent roughly 7 hours speaking with people and sitting on hold. The people I spoke with clearly did not know what exam I was talking about and tried to tell me I needed to create a CBMT account. You are not able to create a PSI account until CBMT approves you, so this is something I had already done. Multiple times someone picked up the phone and immediately hung up without speaking a word to me. This service wasted so much of my time and caused me incredible stress around starting my career. This is unacceptable.

Date:1/24/2023

Time: 2:10pm

I was directed by instructed to call into testing center for Military Discount code process. I was connected to Deborah who asked me to take a photo of my ID and send to an email she wasn’t sure of and who would receive it. I shared with her that I couldn’t do that unless the email was a secured email and I knew who would be receiving it.

Deborah responded and stated “DO YOU WANT THE DISCOUNT OR NOT”. I cut her off to inform her that for security purposes I wouldn’t do that. She begin to fuss about if I want the discount or not and just send it. I then asked for higher support and she had more smart remarks.

Deborah should be coached on her entitled behavior and that her job is to support clients. Not to go on rampage about what she dislikes about the military and discounts.

I purchased the practice test questions from PSI. The most you available. I took the test today and failed. Lowest score. None of the questions were relevant. I question the integrity of the exam. Are you failing people purposely to make money and steal money for fake prep material? Could you please provide your fail to pass rate since taken over California? Something on your end is broken. Thank You

i would like my exam results reviewed i fill there was an error or the practice test, gmettrix platform and your available for purchase items need to be reviewed. i studied all materials training and testing modes. I'm just having a hard time accepting these results. i just want to be able to provide for my family and be a better productive member of society. being a certified electrician was my means to do so but im lost please give it a second look.

Went online to schedule an appointment to take my exam to have my gun license and I am beyond disappointed by the lack of help I have received regarding this matter. My card was charged $130. Called customer service for help and was on the line 20mins with someone who didnt know how to do his job and magically the phone disconnected. Then I call again and have been on hold for 30mins. At this point I don't even want to take the exam. Terrible customer service! Highly disappointing. I am a single mother. I cant afford $130 being withdrawn out of my account before christmas. Money being taken out of my childs mouth for services I never have/or will not receive. Thanks for absolutely nothing.

This is so unprofessional. I’ve mailed my DD-214 and VA disability letter over 3 months ago. I’ve called multiple times and was told it was processing. Now I’m being told my forms never arrived. Also that I need to email my documents. Which I have done and still have not heard anything back regarding my testing score. This is very unprofessional on the testing company side. There should be more care and consideration for the consumers and veterans.

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Good Morning,

It's been almost 30 days since I've taken all 5 of my paper-based tests. All 5 were mailed at the same time. Only 4 of them have been scored. I keep being told that it's a website issue and they will work on it. This is very frustrating! Please help me get my score so that I can start my schooling in early January 2023.

Hiset Nevada ID #H0012492

I took my GA salesperson Exam and missed it by 1 point luckily I’m a veteran who served in a time of war. So my awesome examiner told me I could apply for veterans preference points it would only take a couple weeks to get them. Not a big deal it’s a few weeks; unknown to me I call psi to mail in my exam and all paperwork they ask for I’m told 8-10 weeks. Here we are a little over 10 weeks and still have not received anything. I’ve called and inquired since week 8. On 11/22 I’m told I would receive an email from escalations department here we are 11/23 and still nothing so I call. The phone call last 30 minutes to only go to a voice mail. PSI just doesn’t care about it’s veterans and the best part my representative said I’m the 3rd person she’s talked to about the issue.

After spending roughly 18 months and 9 submissions to PSI, they finally did their job and acceptable my paperwork.

All emails once my test was scheduled said NO PERSONAL ITEMS ALLOWED IN THE TESTING CENTER. I took this to mean anything as I figured a personal code book could have the answers squirreled away.

I show up, and the last asked if I had any books. Uhhhh, no I don’t. So, on a code based exam, I failed because I had no reference to what I needed to pass the test.

Would not recommend PSI even if it was the only option. I would recommend changing fields before testing with them.

I took my test 9 weeks ago for the GA Brokers exam, missed it by 2 points and wanted to use my Veterans Pref points, I have called about 5 times just to get a status of my veterans points being added, my last time calling was today with no resolve, it has to be a better way to treat everyone along with veterans, this system is broken. I am ok with outsourcing if the needs can still be met, often there is a language barrier with the representative on the PSI end. I was told that my issue would be escalated to the back end and I would receive an email or phone call, 3 weeks later here I am. This process is very frustrating and unprofessional, all I want is my license.