Rooms To Go
reviews & complaints

The quality of their furniture has gone way done! Purchased furniture during covid and missed return window! Furniture looks lumpy, not at all high quality! The arms padding is just plain old poor! Needed a mattress and box spring and was absolutely furious at the poor quality of a $1900 unit! Didn't even allow them to bring in my house! Returned! The agent said it was their 2nd high support sale! Looked like it came off goodwill! Horrible! More than disappointed! Coach is Harley sat on!

We purchased an ottoman here and were told if we weren’t satisfied we could exchange for store credit. Once it was delivered, we did not like the color in our home. I went back to the store and was told they do not have an exchange policy and should have been told about the lighting in the showroom. They did make an exception and could allow a one time exchange but I would have to pay a delivery fee. Wasn’t aware of that either. I told them I wasn’t informed of any of this and they were very rude in return. No care for their customer, awful customer service. Their no return policy is such a scam, they only care to get your money and once they have it, there is no appreciation or care for the customer and their hard earned money spent there to keep the store and jobs open. Too many other options in this day and age that actually have great customer service and even return policy. Will never shop there again!

Have had problems with sofa and chair for months and the insurance company and rooms to go keeps having me go in circles.

The repair was only partially completed on the chair and we were told the sofa it’s not repairable. Now another month goes by and still no news so I call and then they want to do a pick up and a ship repair. Nope ! Enough is enough for over 4 months we’ve been dealing with broke furniture. Why buy insurance if it’s no good ?

We have specifically said this furniture is junk and want a replacement.

We bought a bedroom set and a dining room in the month of December, which was delivered on the 22nd, the mattress is of poor quality, nothing like the photograph and with a hole at one end, the bed has a split leg and the headboard with the Damaged upholstery, customer service was contacted and on January 9 an inspector came who made a report for the company. Today, January 21, according to customer service, they still do not have that report and we are still unable to use the bedroom.

I reported that my sofa and hotel soft make a noise and sink down in center of both of them when you sit down and get up. I have a purchased warranty so I didn't think I would get the run around which wore me out. These guy come out hear the problem and see the problem then they both complained about how cheaply made the furniture is and never give you an update return call. The second repair guy even took the bottom of and adjusted the straps to see if the noise would stop and if the center would stop sinking. The second repair guy said he was going to request that they replace the cushions to see if that would work. When I called for the follow up I was told that both my reports said the same thing my cushions were bad and not covered by the warranty. I asked for a copy of both reports to to mailed to me but that never happened. There is no customer service after the sale. You are stuck..with or without an extended warranty. So 😔

I purchased a bedroom set for my daughter on its arrival we found out that the headboard was defective. I called and informed the company and they put an order in for a new bed set. 2 weeks later they were set to deliver and I received a phone call 45 minutes before my delivery was scheduled to arrive telling me that they didn't have my furniture on the truck but the store was stating otherwise. When they finally realized it was not on the truck they scheduled delivery for another day. This time they had my furniture but when the delivery drivers put it together they spilled some oil concoction on my brand-new carpet. I called and they told me they would get back to me via email within 3-5 business days... it is now day 7 I haven't heard anything about my claim. I've called numerous times since and they continue to tell me they don't have my email but proceed to recite it every time I inform them that they do have it. The customer service is poor at best.

Purchased a sectional over the weekend and it was delivered today. The chaise is on the wrong side, when we ordered we specified what side we needed the chaise on due to the way our living room is set up. After putting it together, it’s not the way we ordered it. The color is off as well, we saw the beige in the showroom and our sales associate said they had a “blue” option but that it wasn’t blue, it was more of the grayish color we were looking for. Of course it ends up being blue, blue. I am so disappointed. We were never informed of no refund or exchange policy. Now we are stuck with something that does not work for us and is an eye sore. Super frustrating and disappointed as we were really looking forward to our new sofa.

I brought a tv stand/ wall entertainment set in December 2022 & when they brought out my purchase it was damaged. They put in an order to bring out a new one & when they brought that one it was worse than the last one so they had to take it back. I got the 3rd one & it wasn’t any good either. Now we are trying to decide what to do this time. It’s ridiculous. Rooms to go furniture is no good & i see why i stopped buying from them years ago. If my furniture comes out for the 4th time damaged they can just take it back & keep it. I’m fed up & the customer service is horrible. Do better rooms to go! And these guys mess up my floors i just got done in December. I’m just piss!

It is not the first time that I buy in Rooms to Go, this time I made a purchase of almost $6000, the furniture that I bought sags at the corners, and it is really too uncomfortable, and the Inspector decided that the change did not proceed. I had the intention of making a purchase for a better quality piece of furniture than the one I had bought but now I am sure that I will not buy from Rooms to Go again, there is no respect for the money that the client pays for a service. I am paying a guarantee that is useless for hardly anything, I consider that it is a robbery to the client.

Payment History

Other Payments

$229.19 (see details)

RTG Finance

$2618.75 (see details) from NC start with D

When they delivered the bed it felt like springs sticking out. They replaced it[ went to rooms to go in Harbison SC to replace bed only. I had everything else. It looked like he charged me again for headboard that been paid for. Sales people are only interested in getting a sale. I am paying over 4,,000 just for the bed. I am very dis satisfied how i was taking advantage of. I could of gotten a whole bed room set for this price. Not just a bed. Order number

Order # [protected] Tonia Jernigan

This was the single worst furniture purchase in my 60 years. I will never again purchase from rooms to go. Customers flat out don't matter.

Quality doesn't matter.

Two sectionals in a row delivered with used and torn components. No attempts to apologize or make ammends.

Had to cancel and move patients multiple times to meet an every changing delivery time frame.

Was told as a doctor if I cared that much about my patients I should hire somewhere to receive my furniture.

Worst experience ever.