SafeLink Wireless
reviews & complaints

Yes I have been enrolled on the ACP program and SafeLink will not put me on my ACP program plan I have not received my benefits from ACP like I'm supposed to I didn't get them last month or this month they keep hanging up on us on me and whoever else calls they'll lie to you and say turn your phone off or dial*73 and then turn my phone off for so many minutes and when turning back on my ACP program will be applied to my phone it never has been they keep cutting me off and I'm talking about they cutting my phone service completely off they've done that twice matter of fact

I received an email from SafeLink about getting a new sim card to switch to the Verizon network and upon activation I would receive a $25 gift card. A week after switching, I called SafeLink and inquired about the gift card. After being transferred 4 times, I was told there is no such promotion and they are only giving a month of free service. I already have free service because I am on the govt plan because I get EBT. If the email had said free month I would have waited til next year because I had to get a new phone that was 5G. I was 2 wks without service because they messed up activation 1st time.

I am a customer of SafeLink had there services for months I seen where I was eligible for the acp program signed up thru Windstream I was approved I had internet three months later they Windstream disconnected my service due to me not being able to pay the bill so I called SafeLink told them I no longer have internet that I would like to transfer my acp benefits back to my SafeLink I would have unlimited everything they said I would receive it in 7-10 business days after 10 days it still hasn't been on there I called back they said in a few days well today I wake up to no min no data no nothing logged into my SafeLink account it says customer requested cancellation when I did not I'm so upset everytime I call i can never understand them there English is beyond bad what do I do this is just beyond bad customer satisfaction this is discrimination we need change

She was over talking me, & instead of her working with me, she says, look, I'm going to just send you step-by-step troubleshooting steps for me to follow because she didn't want to go thru them with me.
Sad part...
She never texts or messaged me the steps, so I'm still not able to make or receive calls...
I've been going thru this for 5 or 6 days now, 2 or 3 times a day with other reps & they actually were so patient & understanding.
The rep I'm speaking of was on today, January 26, 2023 between 10:30am-11:30am... I want to see her [censored] in a sling! As many people in this world who needs a job, she acts as tho I was beneath her & never sent me troubleshooting steps as she said she would.
I've been with safelink over 10 yrs & that trick was the 1st of its kind, nasty disposition!
atten: fired, fired, fired

My name is Jean Paul T[censored]eya. My phone number is [protected]. My address is 5300 Holmes Run Parkway 1015 Alexandria, VA 22304. The last 4 digits of my social security number are 1971. Since I've started using Safelink Wireless I have not received my benefits. Technical support agents keep telling me that I must recertify, but I spoke with the National Verifier and they told me that I do not need to recertify, and that my benefits have already been given to Safelink Wireless. Furthermore, everytime that I call Safelink customer service; I get disconnected. This is unacceptable and disgusting!

I am an Elderly woman living alone. My phone was lost and I called to request a new phone, even offering to pay for it in order to keep my ACP. I was assured I qualified for a replacement. This request was 12/27/2022. I've called them 8 times since then and everytime I've been told it was on the way and they gave me 2 fake tracking numbers. I weathered the coldest temperatures we've had in years without a phone and have begged them to consider I don't drive nor do I have close neighbors. The last time I called I was supposedly connected to a supervisor who said I would have my phone within 7 days and gave me a tracking number that only says label was created but no shipment details. I'm sure they are getting paid for this months service even though I haven't had a phone. Someone should monitor them to see if this is a frequent occurrence.

I have gone thru TracFone wireless. I want the SafeLink totally disconnected and disenrolled from my phone. I have never been actived with SafeLink. I've never had a PHONE NUMBER with SafeLink. I haven't been able to call on the Orick phone as it was broken.! It arrived broken! Then you sent me a TMobile sim card! Didn't work!

I contacted the FCC to disconnect you! But nothing has been done! I've called 4 times in 2 days on a pals phone. You have insane wait times! I've tried to email. You have no email! Turn your service off! Cindy Townsend. [protected]@gmail.com, then notify me that it's disconnected!

Today! Get SafeLink off my phone!

On or about january 12th 2023 I registered for the phone seen on a tv ad the start of the application requires a zip code to start. As I filled the entire app, at the end I was advised that because of my location the program wasnt available. So they took my personal information knowing the zip code was in which I had to put in was not elligible. So why are they advertising in an area that is not available yet taking my personal information, then informing me, that I couldnt get in my area. So first of all why advertise and take peoples info. Because the second my zip code went in the application should have stopped due to no availability.

It took until 1/4/2023 to be signed up with LifeLine. Still waiting for official approval of ACP, but have approval email. First I was told Verizon towers were down. Then SafeLink towers were down. Now I'm being told that many customers cannot be connected to the network and they don't know why. UNACCEPTABLE! I had a life/death emergency last week with NO PHONE. TURN MY SERVICE ON!

Phone stopped working Jan 03 2023, called put on hold 250 hours since, 200 tech support ppl, most very rude, ran up a $500 phone bill on me. Pouring out lies thats its this or my phone when its all THEM. No data no phone calls no texts plus they stole all of my carry over data and minutes! Costing me $2,000 at least in business dealing with no phone. Lost my Home over this and it still does not work!

Bc I thought my phone had gotten stolen so I reported it the representative was very rude so I asked to speak to another representative and she was also rude but told me my phone would be locked I recovered my phone the very next day and I called them and they told me it would be 24 hrs and my phone would be back on. My phone is still not on so I called th the next night and I had talked to 4 different people already and they keep mashing buttons saying there's a technical problem w

Safelink service was not active for phone calls on 1/3/2023 emergency calls only. Internet service still working sporadically. Was not able to call safelink or text for help fixing problem, (no sevice) I had to purchase another phone and minute card just to contact them. Contacted them twice both times to troubleshoot phone. Phone still not working after being told to not use my phone for 30min then turn phone off then on make a call . Still not working. On 1/5/23 third time calling safelink let them know my Sims card states not registered with network phone still not working. Was told by safelink tech support that they are having problems with the network on their side, tech said they would call back tonight at 6pm , to check if my service is working. I have checked online no reports from safelink saying their service is down or having problems. This has cost me financial and physically unable to complete medical tasks started online and saved on phone.

01/04/2023 - 1:30 pm

Phone stopped working so I call safelink. They said I needed a new sim card and would mail it to me. the person I talke to was beligernt through the process.

Recieved the new sim a week later. Followed the steps to send a text to 611611. Nothing happen when I did this. Called support and they activated the new card and told me to install the new sim. Said to call back if I had further problems.

Inserted the new sim and now I keep getting a message that I have no mobile service so I am unable to call customer service. Reinstalled the old card hoping I would be able to call them. Still getting the message of no mobile service.

So I tried using the online customer service an of course none of the link work.

Now I have a phone that won't do anything. This is the worst company I have had the displeasure of dealing with.

I never received my phone I was qualified on Dec. 14 they sent me a tracking # that doesn't work. I've been on the phone everyday with agents which I get a different story and lie everyday or hung up on. Give me reference # the doesn't work or ticket # that are fake come on do better. This is a joke! My ticket # [protected]

my eldery aunt who i care for has had safe link for sometime like 4 yr or so and u go and change the sim card to keep service going well ive called 2 differnt times to get her a sim im told it will take 2 to 5 business days and guess what we still dont have a sim card im not happy at all she needs her phone to make medical appt and so on needs it for emergency as well try being without your phone for a month i need this taken care of ASAP her name is ( Roxann MasoN) HER PHONE NUMBER IS [protected]