SafeLink Wireless reviews 322
ACP and customer service hanging up on the customers
Yes I have been enrolled on the ACP program and SafeLink will not put me on my ACP program plan I have not received my benefits from ACP like I'm supposed to I didn't get them last month or this month they keep hanging up on us on me and whoever else calls they'll lie to you and say turn your phone off or dial*73 and then turn my phone off for so many minutes and when turning back on my ACP program will be applied to my phone it never has been they keep cutting me off and I'm talking about they cutting my phone service completely off they've done that twice matter of fact
I had called customer service about my talk benefits not being restored on February 1, 2023 as I was told by other customer service reps. I kept on asking why and Eugene (ID518757)just kept on saying February 1-5. And then she said February 1, February 2, February 3, February 4, February 5 and then you will have service. SO I WAITED UNTIL FEBRUARY 6 TO...Read full review of SafeLink Wireless and 1 comment
Safelink refuses to give me my enrollment number, I can not access anything on their website. If I use the option to fill in personal information, it redirects me saying my account does not exist. Out of curiosity, I tried reapplying for enrollment the site says I already have an account, but customer service tells me they cannot give me my enrollment...Read full review of SafeLink Wireless and 1 comment
Free gift card for activation of new sim card to verizon network
I received an email from SafeLink about getting a new sim card to switch to the Verizon network and upon activation I would receive a $25 gift card. A week after switching, I called SafeLink and inquired about the gift card. After being transferred 4 times, I was told there is no such promotion and they are only giving a month of free service. I already have free service because I am on the govt plan because I get EBT. If the email had said free month I would have waited til next year because I had to get a new phone that was 5G. I was 2 wks without service because they messed up activation 1st time.
Desired outcome: Get the gift card as stated in email
SafeLink cancelled my service said customer requested when I did not period
I am a customer of SafeLink had there services for months I seen where I was eligible for the acp program signed up thru Windstream I was approved I had internet three months later they Windstream disconnected my service due to me not being able to pay the bill so I called SafeLink told them I no longer have internet that I would like to transfer my acp benefits back to my SafeLink I would have unlimited everything they said I would receive it in 7-10 business days after 10 days it still hasn't been on there I called back they said in a few days well today I wake up to no min no data no nothing logged into my SafeLink account it says customer requested cancellation when I did not I'm so upset everytime I call i can never understand them there English is beyond bad what do I do this is just beyond bad customer satisfaction this is discrimination we need change
Desired outcome: My services restored
Replacement phone under ACP thru Safelink I am a Retired/Disabled Veteran. My phone was damaged and I called to request a new phone. I was assured I qualified for a replacement. After numerous calls and customer service supposedly sent an air bill via email to return damaged phone, they finally sent me an air bill via UPS to return phone. Phone was packed...Read full review of SafeLink Wireless and 1 comment
The attitude the rep had
She was over talking me, & instead of her working with me, she says, look, I'm going to just send you step-by-step troubleshooting steps for me to follow because she didn't want to go thru them with me.
She never texts or messaged me the steps, so I'm still not able to make or receive calls...
I've been going thru this for 5 or 6 days now, 2 or 3 times a day with other reps & they actually were so patient & understanding.
The rep I'm speaking of was on today, January 26, 2023 between 10:30am-11:30am... I want to see her [censored] in a sling! As many people in this world who needs a job, she acts as tho I was beneath her & never sent me troubleshooting steps as she said she would.
I've been with safelink over 10 yrs & that trick was the 1st of its kind, nasty disposition!
atten: fired, fired, fired
Desired outcome: NOTHING STILL NO HELP
My name is Jean Paul T[censored]eya. My phone number is [protected]. My address is 5300 Holmes Run Parkway 1015 Alexandria, VA 22304. The last 4 digits of my social security number are 1971. Since I've started using Safelink Wireless I have not received my benefits. Technical support agents keep telling me that I must recertify, but I spoke with the National Verifier and they told me that I do not need to recertify, and that my benefits have already been given to Safelink Wireless. Furthermore, everytime that I call Safelink customer service; I get disconnected. This is unacceptable and disgusting!
Desired outcome: I want my benefits to be applied to my phone.
Replacement phone under ACP thru Safelink
I am an Elderly woman living alone. My phone was lost and I called to request a new phone, even offering to pay for it in order to keep my ACP. I was assured I qualified for a replacement. This request was 12/27/2022. I've called them 8 times since then and everytime I've been told it was on the way and they gave me 2 fake tracking numbers. I weathered the coldest temperatures we've had in years without a phone and have begged them to consider I don't drive nor do I have close neighbors. The last time I called I was supposedly connected to a supervisor who said I would have my phone within 7 days and gave me a tracking number that only says label was created but no shipment details. I'm sure they are getting paid for this months service even though I haven't had a phone. Someone should monitor them to see if this is a frequent occurrence.
Desired outcome: I want a replacement phone and the government should be credited for this past months of service!
I have gone thru TracFone wireless. I want the SafeLink totally disconnected and disenrolled from my phone. I have never been actived with SafeLink. I've never had a PHONE NUMBER with SafeLink. I haven't been able to call on the Orick phone as it was broken.! It arrived broken! Then you sent me a TMobile sim card! Didn't work!
I contacted the FCC to disconnect you! But nothing has been done! I've called 4 times in 2 days on a pals phone. You have insane wait times! I've tried to email. You have no email! Turn your service off! Cindy Townsend. [protected]@gmail.com, then notify me that it's disconnected!
Today! Get SafeLink off my phone!
Did any of you know that your Sim Card is now for a big Corps CELL TOWER?
Educate yourself. This has been done without citizens being informed.
It's unacceptable. 5 months I haven't called out on a phone because the old original sim card is invalid!
Lifeline thru the US federal govt needs to know that some of these phones have gone to big corporations to run! TMobile Verizon Att
They send sim cards for the cell towers. I've read hours and hours. I've watched Google tutorials to help me.
The American public needs informed ASAP! Senior citizens disabled low income need assistance and there's none to be found. This is a huge problem needing resolved!
I want the service that was advertised
On or about january 12th 2023 I registered for the phone seen on a tv ad the start of the application requires a zip code to start. As I filled the entire app, at the end I was advised that because of my location the program wasnt available. So they took my personal information knowing the zip code was in which I had to put in was not elligible. So why are they advertising in an area that is not available yet taking my personal information, then informing me, that I couldnt get in my area. So first of all why advertise and take peoples info. Because the second my zip code went in the application should have stopped due to no availability.
Still Waiting For Phone Service Since December 31, 2022
It took until 1/4/2023 to be signed up with LifeLine. Still waiting for official approval of ACP, but have approval email. First I was told Verizon towers were down. Then SafeLink towers were down. Now I'm being told that many customers cannot be connected to the network and they don't know why. UNACCEPTABLE! I had a life/death emergency last week with NO PHONE. TURN MY SERVICE ON!
Desired outcome: TURN MY PHONE SERVICE ON ALONG WITH RELIABLE SERVICE!!!!!
Phone stopped working Jan 03 2023, called put on hold 250 hours since, 200 tech support ppl, most very rude, ran up a $500 bill.
Phone stopped working Jan 03 2023, called put on hold 250 hours since, 200 tech support ppl, most very rude, ran up a $500 phone bill on me. Pouring out lies thats its this or my phone when its all THEM. No data no phone calls no texts plus they stole all of my carry over data and minutes! Costing me $2,000 at least in business dealing with no phone. Lost my Home over this and it still does not work!
Desired outcome: Fix the Network. Get my phone working get my data and minutes back or I SUE FOR DAMAGES
The representatives how rude they are and them not doing there job
Bc I thought my phone had gotten stolen so I reported it the representative was very rude so I asked to speak to another representative and she was also rude but told me my phone would be locked I recovered my phone the very next day and I called them and they told me it would be 24 hrs and my phone would be back on. My phone is still not on so I called th the next night and I had talked to 4 different people already and they keep mashing buttons saying there's a technical problem w
Desired outcome: My phone is still not on
Safelink service mobile phone
Safelink service was not active for phone calls on 1/3/2023 emergency calls only. Internet service still working sporadically. Was not able to call safelink or text for help fixing problem, (no sevice) I had to purchase another phone and minute card just to contact them. Contacted them twice both times to troubleshoot phone. Phone still not working after being told to not use my phone for 30min then turn phone off then on make a call . Still not working. On 1/5/23 third time calling safelink let them know my Sims card states not registered with network phone still not working. Was told by safelink tech support that they are having problems with the network on their side, tech said they would call back tonight at 6pm , to check if my service is working. I have checked online no reports from safelink saying their service is down or having problems. This has cost me financial and physically unable to complete medical tasks started online and saved on phone.
Desired outcome: Answers to why service is down and when problems will be fixed with their service.
Safelink Wireless service
01/04/2023 - 1:30 pm
Phone stopped working so I call safelink. They said I needed a new sim card and would mail it to me. the person I talke to was beligernt through the process.
Recieved the new sim a week later. Followed the steps to send a text to 611611. Nothing happen when I did this. Called support and they activated the new card and told me to install the new sim. Said to call back if I had further problems.
Inserted the new sim and now I keep getting a message that I have no mobile service so I am unable to call customer service. Reinstalled the old card hoping I would be able to call them. Still getting the message of no mobile service.
So I tried using the online customer service an of course none of the link work.
Now I have a phone that won't do anything. This is the worst company I have had the displeasure of dealing with.
Safelink phone never received
I never received my phone I was qualified on Dec. 14 they sent me a tracking # that doesn't work. I've been on the phone everyday with agents which I get a different story and lie everyday or hung up on. Give me reference # the doesn't work or ticket # that are fake come on do better. This is a joke! My ticket # [protected]
December 14 2022 I have called safelink on numerous occasions asking them to transfer my existing phone number to my new phone especially after the old device [protected] was stolen I have called over 10 times without any help or them wanting to do their lousy jobs! im filing a dispute for emotional distress and want my service transferred to my new phone...Read full review of SafeLink Wireless and 1 comment
For several month my service has been turned off canceled inturuped thenthey turn it back on have me file anther application I have even given them new address stil my is going to get turned off again it said to decertify and they just turned it back on last week I have also called ti get pin and I input my zip code and the y say it’s wrong so I give them...Read full review of SafeLink Wireless and 1 comment
my eldery aunt who i care for has had safe link for sometime like 4 yr or so and u go and change the sim card to keep service going well ive called 2 differnt times to get her a sim im told it will take 2 to 5 business days and guess what we still dont have a sim card im not happy at all she needs her phone to make medical appt and so on needs it for emergency as well try being without your phone for a month i need this taken care of ASAP her name is ( Roxann MasoN) HER PHONE NUMBER IS [protected]
Desired outcome: SEND SIM CARD
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