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As of 12-12-21 I emailed the snowjoe co. in regards to the snow blower that was exchanged out for me through the mail the beginning of 2021 due to the prior one i had purchased online at Home depot did not work at all after 2 times, I didnt use the new one they sent me in 1 of 2021 until 12-12-21 since it wasnt needed until then , as it turned out that one wouldnt work at all either, because they sent me a faulty machine , the belt was to small & they had me take it apart to find this out, i asked for them to sent me out a new belt , they said they dont have anymore, after emailing w/ them a total of 43 plus emails its up to now, they agreed to honor me my refund w/ the invoice that i sent to them, long story short, i sent the snow blower back to them ups - pickup date w/ the labels snowjoe sent me on 12-29-21,, snowjoe informed me it would be 8 to 10 wks until i get my refund. its been over 10 wks , i emailed them on 3-14-21 asking when can i expect my refund they sent a request # *** saying they'll get back to me soon. They never did & i called them & talked to a lady repeating all the same info & would be 10 wks to get my refund , i said its been 10 weeks & i want it, she told me they would get back to me in 3 days, no one has gotten back to me & its been way over the 3 days. I sent a couple more emails asking when i will hear from someone & they sent another ticket # *** saying again someone will get back to me & they are clearly ignoring me & looks as if they thought I'd have forgotten about my refund since its been so long w/ them dragging their feet & they wont communicate to me & i have proof of all the emails & the invoice receipt or the amount of $ 260.18 that i want refunded back to me ASAP , they are giving me misleading & inaccurate information on my refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a ION18SB-HYB Snow thrower with extended warranty and had issues the belt coming off. I requested a refund after continuous issues with the belt not being resolved. I returned the item early April 2022. On May 18th I contacted SnowJoe to confirm my return was received and *** that yes it was recieved and my refund will be returned via original payment in 3-5 business days. June 20th I contacted Snow Joe again since I did not recieve my refund, and again on June 23rd with no response. At this point I contacted them via phone and was told they had to mail my refund cheque. There was no cheque recieved so I contacted probably 8 times since June and have been told my cheque was mailed to the wrong address, I needed to call *** and get them to find my cheque but how is that possible without a tracking number which they could not provide me. They said they needed to wait for the cheque to be returned from the wrong address before issuing again. Finally they agreed to mail out a new cheque to my correct address and that was over a month ago. On September 21st I emailed again asking to mail the cheque to the correct address, no response. I cannot keep chasing this, it has been 6 months!Reference Number I was given is 1895122.Last agent I spoke with was ***. Original Order Number SJ183832 Looking for full refund $336.08
Placed order with company website. After placing order, I had thought I had done payments. When I realized I didnt, I immediately contacted company to cancel order. Order number is SJ1857151. I have email stating order is cancelled. Order was placed on Friday, Oct 28th. Company had put a hold on my bank account for $452.02. As of today the hold is still on. Contacted company on 3 occasions to solve this matter. All I have gotten on all 3 times is hold is 24 to 48 hours. Since its been longer than that, I requested to speak to a supervisor...both times told it would be 1 to 3 days before someone would contact me. Was told today up to 3 more days. Bank was contacted and the company still has hold on account. Totally not satisfied with company.
I ordered a snowjoe snow blower in October 2021 from Amazon. It did not work. Amazon does not handle returns/exchanges. I called Snowjoe in ***. They arranged for product replacement. I sent replacement back in February and sent original invoice from amazon and requested refund. It had been OVER a year and I have NOT received my money. I got a call in September saying my refund check was returned because it was sent to my street address and not my mailing address. I called the SAME day and gave my mailing address. They CLAIM my check was remailed on 10/14/22. It is now 11/10/22 and I have NOTHING! I have placed NUMEROUS calls and do not get ANY results! I WANT my money!
I have been waiting on a refund for months. I began the process last February. I purchased a pressure washer and it was defective. It was returned and exchanged for another. The second one was also defective. I requested a cash refund rather than an additional exchange. For months, I have emailed and received a response that their "accounting department is busy." I have had two phone calls with "supervisors". One assured me a refund would arrive by the end of the week. That was almost a month ago. I spoke with them again tonight and was told that they are unable to get a hold of their accounting department to get information. They would not provide a phone number for me to call. It is clear that they are either intent on stalling as long as possible or not paying altogether. Any help would be appreciated. I can provide emails or additional information if it would be helpful. Based on the number of complaints I see about them on the Complaintsboard.com website, this seems to be a pattern.