As of 12-12-21 I emailed the snowjoe co. in regards to the snow blower that was exchanged out for me through the mail the beginning of 2021 due to the prior one i had purchased online at Home depot did not work at all after 2 times, I didnt use the new one they sent me in 1 of 2021 until 12-12-21 since it wasnt needed until then , as it turned out that one wouldnt work at all either, because they sent me a faulty machine , the belt was to small & they had me take it apart to find this out, i asked for them to sent me out a new belt , they said they dont have anymore, after emailing w/ them a total of 43 plus emails its up to now, they agreed to honor me my refund w/ the invoice that i sent to them, long story short, i sent the snow blower back to them ups - pickup date w/ the labels snowjoe sent me on 12-29-21,, snowjoe informed me it would be 8 to 10 wks until i get my refund. its been over 10 wks , i emailed them on 3-14-21 asking when can i expect my refund they sent a request # *** saying they'll get back to me soon. They never did & i called them & talked to a lady repeating all the same info & would be 10 wks to get my refund , i said its been 10 weeks & i want it, she told me they would get back to me in 3 days, no one has gotten back to me & its been way over the 3 days. I sent a couple more emails asking when i will hear from someone & they sent another ticket # *** saying again someone will get back to me & they are clearly ignoring me & looks as if they thought I'd have forgotten about my refund since its been so long w/ them dragging their feet & they wont communicate to me & i have proof of all the emails & the invoice receipt or the amount of $ 260.18 that i want refunded back to me ASAP , they are giving me misleading & inaccurate information on my refund.
The complaint has been investigated and resolved to the customer’s satisfaction.