I bought a new phone for my son for Christmas, we did not activate the new phone until the 25th of December, after activating and transferring his number he was unable to use the phone at all, could not call text or anything. Called numerous times from the 25th to the 28th to get this issue resolved. Finally on the 28th service was working again, I had been told by the representative he would have service until the 28th of January to make up for the days he was unable to use phone due to problems on the companies end. His phone service was shut off the 19th of January. I have talked to 5 different employees. The first employee 510174 did nothing to try and fix my issue just kept repeating I need to purchase a plan to reactivate service I ended the call with him because I could see he was doing NOTHING this representative took it upon himself to call my phone back (which is not even a tracfone line) from a blocked number told me who he was and continued to repeat what he had been telling me before I ended the call with him, the second told me he didn’t have an ID I do have name if needed also refused to do anything but tell me to purchase a service plan. The third 540341 I believe was told is a manager told me the exact same thing “I’m showing your service has ended how would you like to purchase a service plan, I asked her to escalate me to someone above her she told me she would and I was given ANOTHER call back, which ended up being employee 514531 who I was told is just another manager in that department ignoring my concerns as the first representatives had all done and just said I need to buy another plan. The last I was told was a manager at a corporate level 513453 she was absolutely zero help, just said the same thing. Then told me there was no one above them I can complain to. I have been on the phone for hours since last night and at this point I think I’m switching providers. My son went without phone service for days and when we were told he would have those days added on to make up for those days, it was never followed through and NO employee wanted to do anything but say purchase another plan.
This complaint has been resolved automatically due to user's inactivity.