TracFone Wireless
reviews & complaints

was just speaking with Maria ...i was told by the last cust.rep that i was all set up in system and all he needed was my pin# which i didn.t have at the time.He set me up for automatic call back which was Maria who called .she started by asking me all the same questions and walk-thru that the previous rep did.there were many steps to get to that point and all he needed was pin #.was disappointed i had to go thru all over again as i am not familiar w/my phone or computer usage.she was in my opinion very rude and kept saying she is only asking because the machine said so and she was tired of "you guys" which she voiced more than once! i told her i was not you guys and did not want to cont w/her.been w/out my phone for 2 weeks,issue still not resolved.

On 2-4-23 when I added 500 minutes onto my account, Tracfone deleted all my available text messages. I had 7843 text messages right before I put through the transaction. After adding only the minutes, all my texts are gone. I spent most of the weekend on chat and on the phone with Tracfone trying to get this matter resolved. I got absolutely nowhere. They refuse to transfer me to a "higher up" who might help. Trisha on chat finally told me that it would be resolved & had a call from a "higher up" scheduled to me at 10 am on Sunday. No one ever called me. When I called them hours later, they had to reschedule the call for 5:15 on 2-5-23. Rael did call me about 5:30 & said the texts would be added back after I shut off my phone for 20 minutes. They are still not added back to my account! I have been a Tracfone customer for a very long time. Their customer service is terrible!

I recently purchased a new tracfone, I transferred the data from the old phone 6.7 GB of data and over 9k of text successfully. Today 01-28-2023 when I tried to connect to the mobile data service it would not connect. I called the customer service line and spoke with several agents to no avail. I checked the tracfone service app for my new phone and the GB's and text both are 0. The last agent I spoke with said someone would call me back in an hour, so far I have not heard anything from tracfone.

Please see attached complain letter sent to the TracFone Wireless, Inc.

Attn: Executive Resolution Department

9700 N.W. 112th Avenue

Miami, FL 33178

concerning the fact that I have lost all my carryover talk time, Text and data and after at least 10 phone call to tech support and "higher department", nobody has been able to solve the problem and no news from Executive Resolution Department.

I have activated 3 different models of Samsung phones recently and non of them allow me to make calls out. I can send and receive texts and incoming calls. When I try to dial out I keep getting a recording from the migration support line. Recently, I have done at least 5 chats and phone calls with higher support techs and problem is not fixed. The phone I just activated was purchased from Tracfone and it won’t call out either. Is this a service issue or something I need to do. If someone at Tracfone could actually resolve this issue, I would be satisfied. Otherwise, I will look for another service provider. I just don’t understand what the problem is!

NO BARS SINCE before JAN 2023 this is jan 15, 2023

NO HELP from so-called customer service. they just drop the call, chat, etc. because they won't help. they take your money and run.

this is an iPhone that is 5G capable but no service due to whatever tracfone and verizon are up to.

lots of complaints all over the internet, reddit, etc.

THIS IS AN EVIL CHEATING FRAUDULENT LYING BUSINESS -- lots of lawsuits too.

avoid avoid avoid. FILE COMPLAINTS WITH YOUR STATE PUBLIC UTILITIES COMMISSION AND THE FEDERAL GOV. now because once the republicans control it -- you'll NEVER get any help for sure.

where are the attorneys who sue these evil corporations?

https://consumercomplaints.fcc.gov/hc/en-us

https://reportfraud.ftc.gov

you know why these complaints show as resolved? not because Tracfone/Verizon fixed them but because they timed out.

this is an evil money grubbing, lying, mendacious, corrupt corporation that gives zero crap about customers.

AVOID AVOID AVOID.

I have used Tracfone for 6 years without issue but since Verizon bought them it's been managed poorly. Most recently I have been without service in the Jacksonville FL area for the past 11 days and have wasted many hours with service techs trying to fix the issue. This ship is sinking.

I changed providers and my phone works great again but Tracfone will not release my phone number because they feel I still owe them a month of service. Their system says I owe a month on the phone I never bought from them. The agent was not interested in facts or service history, just reading script to me and quoting policy. This is a far cry from customer service.

Hopefully someone contemplating using Tracfone or Verizon will read this first and keep looking at other providers.

Could never activate the phones that they provided to me as a result of 4 hours with their incompetent customer service clowns then turned into another 8 hours on the phone with again with what they call customer service. It I’m sorry to say that I’ve never seen such a cluster F - - -. Of people not knowing what they were doing. They’re fall will be that no one will make the situation right I’ve even wrote letters to corporate headquarters. Just like the rest of the incompetent boobs at Tracfone the cowards wouldn’t even respond!

I activated another phone with them [protected] I lost my first # [protected]

text is ok I have accumulated over 1000 minuets on, Ive spent 3 hours troubleshooting wit reps that insist I do the same procedures + 18 times, they refuse to give me any trouble ticket even though ins on their web-site, Ive had this number for over 8 years, I need it. Im actually using up my phone time on the [protected] # Oh yes i purchased two more verizion sim cards, The just updated the Verizion as the only provider.Please help

Regards

barry Tramantano [protected]@Gmail.com

Trying to activate phone Tracfone web site activation dont work,I have called customer service and they can't activate either I just bought phone and yes it is a Tracfone I have a Tracfone account I bought new phone because i could not make or receive calls Tracfone could not fix that problem either I think I am about finished withTracfone will take my new phone back to Walmart All these problems happened 4 days ago January 6 2023

Have tried for the past day to purchase "add on" data, keep on getting the same "we are unable to blah blah blah at this time, try again later". That sucks, it's also outrageous. Customer service suggests doing a text to 611611 w/ BUY. That doesn't work either. This is ALL after 3 days of attempting to have the problem resolved. Then they have the audacity to say it has something to do w/THEIR computer upgrades? I have an idea, bring the service BACK to the states and out of India, or Pakistan or Bangledesh or wherever it is now.

Ois moto e5. I have been unable to make or receive calls for about 1 week. Texting is ok. Have service bars. I have contacted customer service 3 times with this problem already... Each time they go through the same "menu" of check and repair steps with no success. After about 30 minutes, they offer a reset solution and will call me back on my working land line. I have yet to have them call me back. I'm sure the online response to this complaint will be "we are sorry about... Whatever" and tell me to call the same number from which I have been unable to receive assistance. Looking for another carrier right now... Very frustrated with tracfone support.

My phone has not worked for over one week - I have received texts though. Won't even dial... I have spoken to Tracfone four or five times - usually for - 15-20 minutes. I have been "promised" the phone should work within 24 hours.

I have been assured the problem is not with my phone but on the side of Tracfone. I am tired of lots of talk and no results, and no one likes being hung up on. After the customary 15-20 minutes on the phone today my call was dispatched to an "elevated" service level where the service rep, Maydel(?), asked which number I was calling about. I asked what she meant by "which number" - and she disconnected me.

I have not been receiving my text messages from my pharmacy regarding our family medications.

The pharmacy confirms the phone number and that the messages were sent to us OK. They are sent via computer that which then are sent as text messages.

I contacted Tracfone via chat with customer service. I was then asked for my phone number, which I gave them. I gave them my home phone number. They said that someone would contact me in 15 minutes. That has already been at least three days ago when I did the chat and no calls.

I have a Samsung A01 cell phone. And am trying to confirm the settings to obtain the messages. I am receiving other text messages from other numbers and persons with no problem.

But, it appears that Tracfone does not care to help. And I would love to hear from Verizon regarding this and get the problem corrected. Especially since the medications are needed for our family health.