I learned Tracfone had to discontinue my 3G service the end of February 2022. I had over three thousand minutes and I did not want to lose this. I was finally able to contact Tracfone March 10, 2022 about transferring the minutes to another cell phone using their 5G service. I gave the representative my Tracfone number, [protected],my work number, [protected], my name, Joan Stelianoudakis, and my CURRENT email address, [protected]@gmail.com. The representative proceeded to process the order for the new phone and have it shipped to my home address. I asked to have the phone sent in care of my client's address where I will be available to receive it, c/o Work-O-Lite, 522 Cortlandt Street, Belleville, NJ 07109. The representative emailed the order no., [protected] to me. Before I terminated the call I reviewed the information and the representative listed the WRONG email address ([protected]@verizon.net) and the WRONG address as "Joan Stelianoudakis, 522 Courtland St, Elizabeth, NJ 07202." I DO NOT reside at this address AND this address does NOT exist. I tried to correct this but the representative did not want to be bothered. I called back several times and each time I was on HOLD for more than thirty minutes and ultimately disconnected. I suspect I will lose the minutes I had already paid for (approx. $346.50) and I will be charged for the shipping of the new phone I will never receive in the amount of $5.28.