TracFone Wireless review: Phone purchase

I ordered a phone on 1/5/23 order #[protected]. My credit card was charged on 1/6/23. When I did not receive my phone I contacted customer service by chat on 1/12 and was told the problem was taken care of. When I still did not receive my order, I made another contact by chat and was again told the order would be shipped. When I checked the order status on 1/19 the status still said "pending remote fulfillment" so I called and was told again that the matter was taken care of. When the order status continued to indicate that the order hadn't shipped I called again on 1/20. I was told I needed to talk to someone else and would get a call back. That never happened. I called again on 1/23 and asked to speak to a supervisor and was refused to transfer but was transferred to the warehouse. At first I was told that my order number was not in the system but finally was found. The person I talked with spent a considerable amount of time "researching" the problem and finally asked if I would accept a call back. I said yes and in a reasonable amount of time I received a call from a different person. So I had to start over explaining the situation. I had trouble understanding the people I was talking with, but was eventually told that the warehouse was waiting for the carrier to pickup the order. As of this morning, the order status is still showing "pending remote fulfillment".