TracFone Wireless review: Transferring phone number to new TracFone

Jan 26, 2023 3:46 pm EST

Verified customer

Resolved

Replied

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Trying to transfer my phone number from an old TracFone to a newly purchased TracFone. I have been on the phone for a total 3.5 hours for a total of three phone calls. I was transferred a total of about 5 or 6 times.

All I am getting is that "I can't help you because of system error" & call back tomorrow & we'll try again (NO!), or you need a new sim card from Verizon. Verizon didn't help me because I'm not a customer. I like your prices, I can't afford Verizon. I am on a fixed income & cannot afford much else.
I'm done. I am going to cancel my account with TracFone if I cannot get my number transferred.
I am tired of this. My data transferred immediately when I turned on the new phone.
I'm sorry for this, but my old phone will not ring & I need to start using the new one.

HELP!
Beverly J. Ellis
[protected]
111 North Finlay Avenue
Battle Creek, MI, 49037

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TracFone Wireless response

Jan 26, 2023 8:08 pm EST

Hello, Bolly Jo. This is Alex from TracFone Wireless. Accept our heartfelt apologies for any inconvenience caused by transferring the phone number to your new device. We understand how frustrating it is, and it shouldn't have happened.

Give us another chance to fully evaluate your situation and help you out. We assure you, we will do all the research necessary to get this issue resolved. Kindly reach us via this chat link https://www.tracfone.com/support/contact-us, or you may call us at [protected]. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Resolved

This complaint has been resolved automatically due to user's inactivity.