Ubisoft reviews 116
Ubisoft has consistently, despite numerous complaints and demands that they adhere to regulations that exist to protect customers, released faulty & incomplete products by the millions. The have willingly and knowingly placed the responsibility of repairing their product wholly on the consumer; by demanding that the consumer purchase services from other...Read full review of Ubisoft
Overwhelming amount of hackers in Tom Clancys the Division game for PC and not one single person either from Ubisoft or Massive Entertainment has resolved this issue by applying one single update! I have been reporting players for years and now it is beyond a joke every day I play there is 99% chance of bumping in to hackers and this is causing me to suffer a tort. Not to mention the game disclaimer is now VOID and the companies are well open for a law suit!
Desired outcome: Update the game with a security patch to scan for unauthorised use of third party software being used in the background of the game to enhance performance.
Rainbow six siege
I achieved the rank of platinum last season therefore I should receive a plat charm. However that is not the case and it has yet to be added to my inventory. It was a big achievement for me so I am really distraught that they will not reward me with the charm. I play on Xbox Series x and my gamertag is Raccoonn FF. Feel free to search up my r6 tracker.
Desired outcome: I would like for Ubisoft to give me my plat charm
the crew 2
i bought this game a while back and i played it for a while then got off my gaming cycle and i came back a few months later and the game says i only have the demo vertion even tho i payed 89$ for this game so id like it to be fixed and get my game back that i payed for please check my email for the purchase of this game i would like to get my game back instead of only have the demo or having to pay for it again here is my email so please get back in touch me with for this - [protected]@icloud.com
Desired outcome: get the crew 2 back in my library
I have been locked out of my account.
I have been locked out of my account for over 2 weeks for literally no reason. The website has a faulty reCAPTCHA. I have been trying to buy AC Valhalla for pc since the beginning of October. I have since missed a huge discount for the title and I'm extremely upset about it. I have missed discounts for this reason, it needs to be resolved immediately or i will be forced to leave a review and take my business elsewhere. This is not fair to me and as a fan of the series. I have missed an initial discount of $17 for the title and now have to pay $60 IF and WHEN my account gets unlocked. Please make this right. This is my last attempt of reaching out.
Desired outcome: honor my deserved discount for the pc version of Assassin's Creed Valhalla and unlock my account from logging in. This is an Ubisoft error not mine.
Rainbow Six Siege
Hello, about 5 minutes ago I accidently purchased the Rook ESports skin on rainbow six seige, when I meant to purchase the Sledge ESports skin. If there is any way I can receive a refund, or it can be switched to the Sledge ESports skin that would be great.
My email address is: lisa. [protected]@hotmail.co.uk I am on the Xbox Series X and My Username on it is: Toastie#4504
Desired outcome: Please refund, totally my fault I'm sorry but please help me out
Splinter Cell Blacklist
Please please please Bring back Splinter Cell Blacklist servers at least until you release a new Splinter Cell. This game has been something my uncle and I have been playing since Christmas 2013. We are extremely sad about the shut down and would love to continue playing. We would love to see it come back, thank you for taking the time to read this. 10/6/2022
Desired outcome: Splinter Cell Blacklist servers running again.
i own a account on Ubisoft. 2 accounts, one i cant get in. go's by the name,,, andrewcox2003, or something like that, [protected]@gmail. maybe,..,., an, ,.,.,.,.STEAM! assassins creed brotherhood. it is on that, account, i forgot my password. to that account, an the Gmail, don't work., i wanted to use my other account., but no. it needs a cd key. mmm. well, now what, ,.,my new account andrewcox21075 cant use the games., an cant recover the password of the other. idk if they used the same email or what., but i cant get back into it. i own mutiple games on it. that are on my STEAM!. not ubisoft actualy., but no. still dont own them i guess., god. idk., brahhh, GOT TO HAVE UBISOFT TO PLAY GAMES YOU OWN> THAT ARE SOMEWHY ON STEAM> LIKE BRAH. i just want my orignal accont back, ,.,..,. i not entirealy sure on the orignals acconts name. but i do know those games are on my steam accont. an i cant play em.,
Desired outcome: get my orginal accont back., it connected to steam., like brah could i give my steam name an yall see what connected., or even cd keys. idk. brah. gajkghjfghave a good day mate.,
brah,. i knew the [censored]ing password and everything, but i had to restart my pc to [censored]ing login., brahh, i changed it many times thinking it didnt exstist, but no ubisoft just [censored]ing retarded.
Assassin's creed valhalla old wounds not working
For 2 years know in old wounds rollo has been stuck in the brothel i will not come out. I have contacted yous multiple times since last year up loaded videos and pic of patch notes which are alway up to date. But all you do is strung me a long with Generic Response As of yet nothing has happened I still cannot access Rollo just take door of. I cannot complete this game until this is sorted You are a shocking company who will not support loyal fans Surely this can be sorted in a matter of days with the Development team. And now yous are bringing out a new game marage just goes to show yous are putting profit before loyalty absolutely Disgusting stop giving me we are working on it crap if yous were it would be done by now. All pic and video are in the forum and in my cases so dont even ask me look yourself
Desired outcome: Complete fix of games
Rainbow 6 Siege
I received a 23 hour abandon penalty for leaving an UNRANKED match in Rainbow 6 Siege. The video about temporary band only mentions the possibility of being banned in RANKED matches, not unranked. Furthermore, my ping reached a height of 3500 causing my game to crash and I simply couldn’t reconnect with playable ping. Please lift my unreasonable ban penalty as soon as possible, this is ridiculous.
Desired outcome: Lifted abandon penalty on account
Ubisoft account customer support
I made a mistake on my password 2x times, so i decided to change the password before i get blocked.
After I changed the password, I tryied to log in and it said that I was blocked for to many atempts.
I contacted customer support and was greeted with the worst custumer support i had all my life rude and not willing to help in any way. So im blocked for 24hous for no appearing reason, and they can not do nothing about it, when I was to do a formel complain they sad i could not do one. That dosn't seems legal but any way.
Desired outcome: unblock my account and if you appeared to miss the first security step like the password use the other security steps before blocking the account. just ask the guys on steam how the do it....
So i have been trying to gain access to and old account, which had been locked due to inactively and related failed attempts to log in. After speaking to many different support agents at ubisoft some of which were useful others less so. i explained to them the account email has been hacked and i dont have access to it any more, provided them with more than...Read full review of Ubisoft
UBISOFT account login
My email address changed and I forgot my UBISOFT login password for the games platform. I was asked to provide a screenshot of a cdkey I had purchased as proof of account holder but i do not have this cd key anylonger. I was told if i cannot produce this evidence then I cannot have access to the account.
I cannot go through the change password route as it sends the request to an email I no longer have access to.
I cannot change the email address as i do not have access to the account
I cannot access the account as dont have the cd key for any of the games i have on UBISOFT.
In effect UBISOFT is blocking me from playing my games i have purchased on their platform. I asked if there is any other ways to verify this account and was told no, after which the agent ended the chat.
My email address is david.[protected]@btinternet.com. This is not the email address associated with the UBI account.
Desired outcome: To either verify I am the account holder using other means so I can reset the password enter my account and change the email associated with it.
After Months of calling customer support I still do not have access to my account. What is UBISOFT doing. As an exercise to remove users from their platform they are doing exceedingly well. As for sales these users will never buy another UBISOFT game and remember these users will tell at least 4 others. I have never experienced such poor customer service. Come on UBISOFT delight me or is that just lip service.
On the 2nd of July 1206hours growtopia time I was celebrating my birthday with my friends in his world I was chatting with them, but as I was explaining about how the heroic tights of prevention works (an item in growtopia)
I was issued a 730days ban on my account my account growid is: Takogi the ban was resulted because one of my alternative account (growid: Takagi3) was banned causing all growid connect to my email (damian.ong.[protected]@gmail.com)
To get suspended
The account though wasent active at the time and was just an account to store growid names incase I want to switch my growid it wasent doing anything illegal and gad been offline for almost a week 2fa was also enabled on (growid: Takagi3) so it wasent possible for anyone to enter and I had receive no email about it. Eventually I had tried to think of anyway that why I could have gotten banned but couldn't have tink or had done anything wrong I suspect that this has been resulted to a false ban by the auto ban system and contacted support for help please unban me I didn't do anything wrong I've been playing this game for so long and it's a pity that I would get suspended for no reasons at all
Desired outcome: Unban me for christ sake and ur mobile support is horrible
Submitted an order through ubisoft connect store
It took the 100 points, and did not deliver the product. Luckily it did not charge me but it kept the hard earned 100 units. And I have tried to get them back but the incompetence and unrealistic demand of "proof" shows their incompetence.
They want to provide the order placed and the 100 units processed but since it never went through, it just hanged, buffered forever and then failed. It took the 100 units. I've tried several emails with them but get always another request or the same request. Total insanity and reckless mediocrity in their customer support.
Desired outcome: Reinstate the 100 units to my account.
I want my account back, Ubisoft helpers have stated that my account is still active.
Its come to my attention that my account has been hacked/lost.
I have tried to gain this account back today with all the proof I have in which I will attach beneath.
I have lost Far cry 6 Far cry 3 AC Black Flag Ghost Recon Breakpoint and Ghost recon wildlands.
There should not be any reason for this.
I have been trying to get Far Cry 5 on my pc because I wanted to replay it with my friend. I tried to just download it on my pc off of game pass on the Xbox app, but it says "not available" so I tried going on Ubisoft connect and realized I didn't have the store page to even look to see if I could download it on there. I tried to log in using my Xbox account, but it says the account isn't a thing, so I made another account and there was the store page. and I thought "ok ill just link my Xbox account to this account." It said that it was already linked to a different account which I assumed that it was the account I logged out of earlier, so I checked, and it was not linked to that account either, well those are my only 2 accounts.
Desired outcome: I would like to be able to play the game that I spent money on.
The settlers pre-order
Pre-Ordered The Settlers
Game was then apprently delayed, no further informtion or customer support available, no customer care at all, left to find informetion for myself, requested refund via the guidelines on the Ubisoft website this was declined, even though as per Ubisoft terms and conditions, the pre-order has not been delivered.
Reason for cancelling, I do not believe the game will be released owing to the silence from the developer and total lack of customer care or customer support.
Desired outcome: A full refund of my purchase plus my Ubisoft 100 Coins, some compensation for the total shambles this all seems to be. OR an actual date of the release of the game.
hra assassins creed odysey
good day I have such a problem I bought on steam game assassins creed odyssey only when I want to run it so it throw out the table in which it is written this
rainbow six siege
could you please get rid of tking it allows toxic players to ruin the experience of the game, i get it comes across as realistic but in a multiplayer game with a vas variety of players it is unnecessary and honestly [censored]. also with bravo packs could it be possible to remove common and uncommon items, i don't really want to spend 14-22$ on the battle pass to only be getting greens all season, i get it is supposed to be a little bit better with the chances of pulling good skins, it also kind of feels like a scam to be spending money for bravo packs only to be getting thing i could get from alpha packs. also with console could you try and push to ban xim players as it is severely unfair for authentic controller players trying to rank up.
Desired outcome: to make rainbow six siege a fun experience for all.
We are here to help
- 16 years' experience in successful complaint resolution
- Each complaint is handled individually by highly qualified experts
- Honest and unbiased reviews
- Last but not least, all our services are absolutely free