Unlimited Vacation Club
reviews & complaints

During the whole presentation, I was told for 12K. I get all these FREE vacations for my family and me. Over and Over and Over Family!
Now that I am trying to use my 14 Premium Nights

1) For most of the Resorts, you have to use 2 for 1 Premium Nights
2) This one got me HOT for you and your family of 4. You must book two Rooms
- So if you want to stay for 5 days you can not, you have to pay WTF! Lies, Lies, This was not told to me at all because I would not have bought this Membership
3) Nowhere on the site under my profile showed all the promotions offered to me... FU

we got a membership with UVC on January 20, 2023, after we arrived from our vacation we sat down and look at our contract and started searching for hotels prices, resorts, etc thru different companies online. There is really no savings as they promised, and we decided to cancel and get a refund for the downpayment we made.

The sells manager gave us a call back to calm us down like we were making the right decision, but still, we don't feel safe and happy with the membership.

This was a scam. Your salespeople seem great. We purchased the silver plan, 3 free vacation and 1 family vacation. You will save 4-5000 dollars a year. You will save on airfare and everything was a lie. I sent a email to membership services.

We just came back from vacation and finally got a chance to read the contract.

What a scam. I asking for refund and cancel membership. I called American Express and the better business bureau. Sounded to good to be true and I fell for it

We went in a holiday in Mexico. Sunscape Akumal! The worst place we've ever been to. Pictures looked ok, but resort abysmal. Water ingress in rooms, absolutely crap. then we've been moved to another hotel, Dreams Natura, nice-ish room, although smelling, because e got onboard to this crap UVC program. We've been lied to, nothing they said ever came true. Next time we tried to go on holiday and called this place, it was even more expensive then we can find on booking or Expedia! crazy! TUI is cheaper! we went to this secrets place, managed to get preferred upgrade through tis UVC, wonder how, then they were trying to sell us another 20k worth of [censored]! unbelievable! Now trying to go on holiday, TUI Uk is cheaper then going through this F*****g UVC. It's a joke and a big scam! Luckily you'd be paying with your credit card and you could claim all your payments back! DO NOT GO FOR UVC! BIG SCAM!

First off, room had no room number, dirty room, looks like poop smeared on mirror. Not enough lighting in rooms. Floors are sticky, night stands not wiped down. Looks like something sticky spilled. Compared to the other Unlimited resorts we’ve stayed at, this gets a solid -1. No hangers. Refrigerator is dirty and has 1 water and 3 beers stocked. No coffee additives sugar creamer, ect. Only 1 person for prime membership owners to check in. Complete let down. The only good thing I’d the view.

I cancelled the contract 2 days after signing. Representative at the resort would not sign cancellation. What I was told and what is actually in my contract was different. No contract to take with you at time of signing. Very high pressure sales. Company is requesting 50% of contract price to be paid to cancel this membership. I signed this contract on 12/06/2022 and cancelled it at the resort on 12/08/2022. Resort will not provide proof of cancellation. I immediately started calling on 12/14/2022 after returning home. I was told they couldn’t find the cancellation so I am obligated for 50% of contract amount. Every time I have spoken to 4 different representative they only try to sell or promise more weeks. They claim the weeks are free but they are not.

We traveled to Cancun this past Christmas.

We signed a contract with Unlimited Vacation Club. After getting home we read the contract and decided to write an email for cancellation on the fifth day of the contract to adm.[protected]@unlimitedvc.com

We send a letter of cacellation twice

The salesman in the hotel Secrets The Vine in Cancun called us to ask Why? in which we explained the many reasons like lots of pressure! He said that I will receive a "Carta de Conformidad" that meant no charge to us for the gifts we received. He told us that's what the letter meant.

We called the main office to ask about returning our deposit. The supervisor informed us that because we signed the document we cannot get a refund.

I have been requesting the cancellation of my membership for over a week. People in customer service put me on hold for a long time and tell me that they need to contact their manager. The manager is always busy and never calls back.

With our country's economic situation it has been hard to provide for my family and this company is making it harder.

I need to resolve this situation immediately.