Vodacom
reviews & complaints

Greetings

I applied for a fibre of which the advert was R499 and the consulted who was assisting me further said it is R499, i asked about the extra charges they said nothing on me, they then said fibre will be connected in 2 or 3 weeks in the mean time they will send me lte of which i again asked is it the same amount of R499? They said yes first month will be free while m still waiting for fibre, 3 month passed still waiting now they telling me it is R599 after using it for this long, they deducted R819 the first free month njani manje. I request a call back on [protected] or [protected] thank you

My 2-year Vodacom contract ended in 2021, and has been month to month since then.

Due to the inability to use my current phone with the Vodacom service, I wanted to convert the service to prepaid so that I could move to another service provider that would work with my device.

I called the Vodacom cancellations department on December 6, 2022 to arrange to cancel my contract, and they confirmed this would be completed by 12/31.

I called back on January 2, 2023 as the line on my account was still showing as in contract. The representative from the cancellations department confirmed that the cancellation was unsuccessful, and that they would initiate the cancellation again, which would be complete by January 31 and that I would get a credit for the extra billing.

It’s now February 10, 2023 and the line is still showing in contract and I’ve been billed in full, with no credit for Vodacom’s error.

I bought a tablet Lennovo M10 in January 2022 and it stopped working, could not switch on sometime in October 2022. i took the phone to the vodacom repair centre and was advised to email the proof of purchase for the tablet to be looked into, communication was through email and telephonically, i was advised it will take up to 21 working days. In November 2022 the tablet was brought back and nothing was done, meaning it was not repaired. and i tried sending emails and calling. im here on this block because till today, no one has bothered to call me and respond to my emails. so i phoned cancellations and they are telling me to go direct to fourways repair centre as my last resort for the matter to be looked into.im am so unhappy with the service because i dont speak to robots i speak to people whom i believe where hired understanding the English language.

Thelma [protected]

It has been a month that I am waiting for Vodacom to contact me re crap service? They can’t provide the service but have no problem billing you for it. I rate you -100 for service. Don’t you feel embarrassed stealing money from your clients! I went in to Vodacom on the 9 January 2023
Was told I would be contacted by someone at vodacom
I live in Tugela Mouth KZN

I have noticed that I have an active account listed on my credit bureau profile.

I don't have any contract with Vodacom. I have requested on numerous times to remove this listing on my credit report but no one is helpful.

Next - I will lodge a complaint with the Ombudsman. Im disappointed with your service.

ID: [protected]

Cell: [protected]

Email: [protected]@gmail.com

Vodacom is not sorting my account out. I only have 2 phones. The 3rd phone was returned in Oct 2022. I am still being charged. Copies of emails held as proof. The customer service centre sounds like a market in the background. If all calls are recorded, I would like all my recordings because I have names and dates of all the staff members whom I leased with.

What upsets me is I have been a client for many years and at this point I will not renew my contract ever again.

We have had no signal on the Klipkraal tower or surouding tower and taking it up with the relevant people is of no use as nobody seems to care. We are situated on the N6 with numerous vehicle accidents happening and no cell signal for anybody to contact emergancy services. We live in a farming comunity and this puts us all and our staff members and their children at risk. This is totally unaceptable

We had an outage in my ares, I phoned the fiber line and told not to worry as it will be resolved. Two days later a call was finally opened after another phone call upon which I was told the matter would be escalated as I was "left" behind post the resolution of the outage. 4 days today I am still waiting on resolution and feedback and now I'm told that the ticket has not yet been assigned to a technician, what exactly am I paying for? Do I cancel my contract and move to telkom, or will the matter be resolves today?
Vodacom: Vodacom: Service request SR230202-771270 update No Reply (2-TDLGQ5O).

For the past weeks i cannot seem to get anybody to help me solve the problem of my sim/network that is blocked. I cannot make any call from mobile nor recieve any due to the network being blocked.

I went to my nearest vodacom branch but they couldnt help.

If in any way it is blocked due to my arrears of advance, please let me make a '"promise to pay"" statement and unblock my network as soon as possible.

The number in question is a number i have for years so everything , account etc. ,is depending on that number hence that i use it for work groups also and i am falling behind.

Please advise on this matter it is rather urgent

Mobile number: [protected]

Email: [protected]@gmail.com

Regards

NJantjes

Vodacom employees added equipment to my account without my knowledge. This is fraudulent activity and I've been calling then since December to have this sorted. They keep closing the queries without actually resolving it. It now shows I need to pay R4821 when it should be approximately R1000. They pretend to not hear me when I call, yet they close the queries. This is stealing and I need a COMPETENT person to deal with this immediately!

Help

From 1 January 2023 it's been billing me R3 a day for "Entertainment Services". I don't live in South Africa anymore and I'm simply leaving my account open until my handheld is paid off, I never signed up or agreed to ANY such service, it charger over R500 to "register" for this service. I've managed to cancel, but it has taken over R600 already. I don't get any replies to emails and I can't phone (since I live in Oman). My normal monthly bill fee is also not going off. I've tried paying via the App with my card, but it keeps redirecting me to the home page.

Today 02/02/2023 my number has suddenly been deleted without any warning.
I have had this number for over 20 years, I ported it from cell-c.
I went to vodacom they could not find my number on the system, they gave me the legal department's number... I contacted them right away and a very unhelpful lady who sounded as if she was happy about this, she just said there is no way ever I can get this number back. I have been paying the areas every month.
I cannot believe that this can be done without some notice.

We have been engaging with your contractors to resolve the email issue. The email has been down since Dec 2022 and still not resolved
The main issue here is the OTP is sent to this account to pay SARS, UIF etc.
As a result, this is not being done and we are now non compliant!
We have tried many times to get this resolved in a decent manner, but now this to getting very frustrating. We are also not responding to clients on time
Please attend to this asap.

We have moved down from CPT to Krugesrdorp in December 2023.
We are an existing Vodacom Fibre customer for more than 7 years now.
I have given notice that we are moving to Vodacom in December and that the relocation need to happen.
I made contact with Vodacom on the 03rd of Jan 2023, and they gave me the assurance that the installation will happen ASAP.
I have followed up weekly and every single time the issue is escalated with a new reference number...
The latest reference number is SR230123-727707
I am so disappointed in the service we have received from Vodacom.
I have paid for the full month of Jan 2023 and have not had any Wi-Fi.
I have sent several emails to Vodacom customer complaints service, no one is even calling me back.
None of the Vodacom consultants can give me a date or an estimated date as to when this installation will take place.