Vodacom reviews 3790
I applied for a fibre of which the advert was R499 and the consulted who was assisting me further said it is R499, i asked about the extra charges they said nothing on me, they then said fibre will be connected in 2 or 3 weeks in the mean time they will send me lte of which i again asked is it the same amount of R499? They said yes first month will be free while m still waiting for fibre, 3 month passed still waiting now they telling me it is R599 after using it for this long, they deducted R819 the first free month njani manje. I request a call back on [protected] or [protected] thank you
Desired outcome: I want to cancel the services and make arrangements for payments of what i owe but not the 599 or R819 but for R499 i hv used the lte for 3 months
Unable to cancel my Vodacom contract
My 2-year Vodacom contract ended in 2021, and has been month to month since then.
Due to the inability to use my current phone with the Vodacom service, I wanted to convert the service to prepaid so that I could move to another service provider that would work with my device.
I called the Vodacom cancellations department on December 6, 2022 to arrange to cancel my contract, and they confirmed this would be completed by 12/31.
I called back on January 2, 2023 as the line on my account was still showing as in contract. The representative from the cancellations department confirmed that the cancellation was unsuccessful, and that they would initiate the cancellation again, which would be complete by January 31 and that I would get a credit for the extra billing.
It’s now February 10, 2023 and the line is still showing in contract and I’ve been billed in full, with no credit for Vodacom’s error.
Desired outcome: My current contract line to be converted to prepaid as I’ve requested from Vodacom multiple times and a credit for the extra month of billing (thus far) that I’ve been charged due to Vodacom’s error.
I bought a tablet Lennovo M10 in January 2022 and it stopped working, could not switch on sometime in October 2022. i took the phone to the vodacom repair centre and was advised to email the proof of purchase for the tablet to be looked into, communication was through email and telephonically, i was advised it will take up to 21 working days. In November 2022 the tablet was brought back and nothing was done, meaning it was not repaired. and i tried sending emails and calling. im here on this block because till today, no one has bothered to call me and respond to my emails. so i phoned cancellations and they are telling me to go direct to fourways repair centre as my last resort for the matter to be looked into.im am so unhappy with the service because i dont speak to robots i speak to people whom i believe where hired understanding the English language.
Crap service. Well crap would imply that we are getting some kind of service.
It has been a month that I am waiting for Vodacom to contact me re crap service? They can’t provide the service but have no problem billing you for it. I rate you -100 for service. Don’t you feel embarrassed stealing money from your clients! I went in to Vodacom on the 9 January 2023
Was told I would be contacted by someone at vodacom
I live in Tugela Mouth KZN
Desired outcome: Having this problem fixed
ITC incorrectly listed
I have noticed that I have an active account listed on my credit bureau profile.
I don't have any contract with Vodacom. I have requested on numerous times to remove this listing on my credit report but no one is helpful.
Next - I will lodge a complaint with the Ombudsman. Im disappointed with your service.
Desired outcome: Remove the incorrect listing from my credit report with immediately effect.
Vodacom is not sorting my account out. I only have 2 phones. The 3rd phone was returned in Oct 2022. I am still being charged. Copies of emails held as proof. The customer service centre sounds like a market in the background. If all calls are recorded, I would like all my recordings because I have names and dates of all the staff members whom I leased with.
What upsets me is I have been a client for many years and at this point I will not renew my contract ever again.
Desired outcome: Urgency to the matter
I signed up for the Vodacom fibre 24month package (the fibre installed in my complex is through Vumatel). Received my router from Vodacom on 02/02/2023, plugged it in correctly using the setup guide provided and I still had no internet connection (the Sales consultant assured me it will be Plug-and Play). Called in to the Vodacom fibre contact centre and I...Read full review of Vodacom
Is no signal in our area for the last week and a half.
We have had no signal on the Klipkraal tower or surouding tower and taking it up with the relevant people is of no use as nobody seems to care. We are situated on the N6 with numerous vehicle accidents happening and no cell signal for anybody to contact emergancy services. We live in a farming comunity and this puts us all and our staff members and their children at risk. This is totally unaceptable
Desired outcome: DO SOMETING TO SORT THIS MES OUT!!!!!!!!!!!!!!!!!
In 2020 I got a debit order that I did not know about, I went to the bank and investigated and was told it's vodacom, I requested the bank to reverse it as I didn't know what was that all about. I then called vodacom to enquire and the lady informed me that I bought 2x samsung Galaxy phones which I stated I did not purchase any phones. She then said she...Read full review of Vodacom
Fix my connectivity
We had an outage in my ares, I phoned the fiber line and told not to worry as it will be resolved. Two days later a call was finally opened after another phone call upon which I was told the matter would be escalated as I was "left" behind post the resolution of the outage. 4 days today I am still waiting on resolution and feedback and now I'm told that the ticket has not yet been assigned to a technician, what exactly am I paying for? Do I cancel my contract and move to telkom, or will the matter be resolves today?
Vodacom: Vodacom: Service request SR230202-771270 update No Reply (2-TDLGQ5O).
My network is soft blocked. Cannot make or recieve any calls neither do anything on my sim which is showing unknown number on my mobile.
For the past weeks i cannot seem to get anybody to help me solve the problem of my sim/network that is blocked. I cannot make any call from mobile nor recieve any due to the network being blocked.
I went to my nearest vodacom branch but they couldnt help.
If in any way it is blocked due to my arrears of advance, please let me make a '"promise to pay"" statement and unblock my network as soon as possible.
The number in question is a number i have for years so everything , account etc. ,is depending on that number hence that i use it for work groups also and i am falling behind.
Please advise on this matter it is rather urgent
Mobile number: [protected]
Desired outcome: UNBLOCK SOFT BLOCK
Vodacom employees added equipment to my account without my knowledge. This is fraudulent activity and I've been calling then since December to have this sorted. They keep closing the queries without actually resolving it. It now shows I need to pay R4821 when it should be approximately R1000. They pretend to not hear me when I call, yet they close the queries. This is stealing and I need a COMPETENT person to deal with this immediately!
From 1 January 2023 it's been billing me R3 a day for "Entertainment Services". I don't live in South Africa anymore and I'm simply leaving my account open until my handheld is paid off, I never signed up or agreed to ANY such service, it charger over R500 to "register" for this service. I've managed to cancel, but it has taken over R600 already. I don't get any replies to emails and I can't phone (since I live in Oman). My normal monthly bill fee is also not going off. I've tried paying via the App with my card, but it keeps redirecting me to the home page.
Desired outcome: I want the money charged removed from my account.
I have never met anyone as unwilling to help someone as the people working for Vodacom. I have had the same number ever since i got my 1st phone more than 15 years ago. This is the only way i have for anyone to contact me. Now i am informed (after i called them 2 weeks after the incident happened) that my number has been deleted for non payment. I get...Read full review of Vodacom
Phone number deleted
Today 02/02/2023 my number has suddenly been deleted without any warning.
I have had this number for over 20 years, I ported it from cell-c.
I went to vodacom they could not find my number on the system, they gave me the legal department's number... I contacted them right away and a very unhelpful lady who sounded as if she was happy about this, she just said there is no way ever I can get this number back. I have been paying the areas every month.
I cannot believe that this can be done without some notice.
Desired outcome: I want my number back
without any notice vodacom deleted my number.
I have been paying arears off monthly, which is from me cancelling my contract due to unemployment, and they never cancelled it. So I have been paying monthly. This morning without any notice my number was completely deleted. and the call centre agent was disgusting at helping she couldn't care less.
LEMS cc email address down
We have been engaging with your contractors to resolve the email issue. The email has been down since Dec 2022 and still not resolved
The main issue here is the OTP is sent to this account to pay SARS, UIF etc.
As a result, this is not being done and we are now non compliant!
We have tried many times to get this resolved in a decent manner, but now this to getting very frustrating. We are also not responding to clients on time
Please attend to this asap.
Desired outcome: Get the email address working again
On the 18th of November i recieved an email from a vodacom employee confirming that my account has been cancelled. email from Eaghan Busch, Vodacom (External) In december a premium was deducted not sure what for because i was under the impression novembers premium would be my last deduction. Anyways I called vodacom in Jan 26th to query this and i wa...Read full review of Vodacom
We have moved down from CPT to Krugesrdorp in December 2023.
We are an existing Vodacom Fibre customer for more than 7 years now.
I have given notice that we are moving to Vodacom in December and that the relocation need to happen.
I made contact with Vodacom on the 03rd of Jan 2023, and they gave me the assurance that the installation will happen ASAP.
I have followed up weekly and every single time the issue is escalated with a new reference number...
The latest reference number is SR230123-727707
I am so disappointed in the service we have received from Vodacom.
I have paid for the full month of Jan 2023 and have not had any Wi-Fi.
I have sent several emails to Vodacom customer complaints service, no one is even calling me back.
None of the Vodacom consultants can give me a date or an estimated date as to when this installation will take place.
Desired outcome: I need urgent assistance form Vodacom to sort out our installation, and I need my Jan 2023 invoice to be credited for their bad service.
Hi My cellphone number [protected] was hijacked/stolen this morning (25 Jan 2023). Someone processed a sim swap and Vodacom completed the process. After the sim swap was successful, this criminal hijacked my WhatsApp account and messaged everyone asking for money. I am based in Kempton Park (Johannesburg) and have never been to Mpumalanga, however, the...Read full review of Vodacom
Please see mail that I have sent Vodacom - without getting this resolved: Case number: RCO325435 - a robot sends a reply where you can add your case number - then you get the same mail back - this has been escalated. They don't even read the mail you send. Please help me this has been going on for weeks! I have spoken to a Manager (at last someone phoned...Read full review of Vodacom
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