Waste Management [WM]
reviews & complaints

My trash was not picked up January 27th. I called customer service and was told the container was frozen to the ground( not true. I had placed a bag at 7 am and they pickup at 8am). Then February 3(my next scheduled pickup) they skipped my trash pickup again. January,February and March they routinely skip my pickup. I live in a rural area. why am I paying for a service that is not being consistently provided?

I live in an apartment complex. Earlier this morning, a waste management truck picked up our garbage and in doing so knocked down some internet cable lines. I was never called or notified regarding this. I work from home, so not having internet makes it impossible to work. Waste management never reported the issue or contacted me. I had to discover it myself. At no point has waste management contacted me about apologizing or helping me with lost income.

I have called customer service for a week, 3 times. They collected my payment 2 times and was supposed to issue a refund. One person said 24 to 48 hours, the next person said 3 business days and then got hateful when I stated that day was day 4, and the 3rd, he was the worst. He told me it was credited to my account, wouldn't help me get that refunded, I stated I wanted to cancel service cause of the ineptitude. He said I can't cause of the contract. He sent me the contract and it states if the company doesn't perform.. Well this is terrible performance. Also, I told him I could get a dumpster for over 100 cheaper and weekly pickup from another company and he got hateful. Poor company. Overcharge, lie, and horrible customer service. Oh and the rising rates.. Never been notified and they can't claim fuel until the past couple of years. My payment never goes down when fuel is cheap but continues to go up.

They already removed our can because they claimed it was damaged. No need for a removal fee - that we never agreed to. We signed with a different company that WM bought out. Just don’t bring a new can and don’t come back. This company has terrible customer service. They pick up trash when they feel like it, then get an attitude when you ask them to come get trash. They still charge the overpriced full charge regardless of if they show up every week or not. Now because we would rather just do it ourselves we have to pay fees for a can to be removed that’s already been removed! This is ridiculous. Take the monthly bill and go away! I do not see a point in paying a removal fee for a can that is not here at all. And the other fees, take those from all the months we were charged full price for services we did not get.

Customer ID [protected]

After several months of late pick-up, often extending a week to two seeks I cancelled my service. I originally initiated pick up service with Advanced Disposal. There was never a contract or agreement regarding a "cancellation fee." On August 16, 2022, an invoice was sent to me with a $75.00 "removal charge" along with addition environmental, fuel and administrative charges totaling $108.49. Since I had never entered into any agreement or contract with any company regarding cancellation charges, I chose not to pay this. Your late pickup and disregard for timely service was the reason for our cancellation.

Since that date we have been receiving harassing telephone calls and messages. These are simply arbitrary charges. Please have this stopped immediately!

South court, trucks started backing down street (when they do pick up) which causes north side residents to put their trash in front of south side residents which causes conflict in entire neighbourhood no reason for trucks to back down street theres a turn around at end of street that they used for years.

Called wm many times no call back or results

This causes conflicts on south court between neighbours

Please help

Today I received my quarterly invoice with 2 rate increases:
96 Gallon Toter from $44.07 to $55.08
Fuel/Environmental charge from $21.95 to $24.68
A total increase from $61.85 to $74.48.
This is a 20% increase!
With NO advance notice given.

Your "fine print" reads as if this is acceptable to raise your rates with no notice. This is NOT acceptable - you can generate an email at the time these rates are internally decided and relate such to customers just like internet and cell phone providers do.
I've been happy with WM for 30 years in California and until now in AZ.

I own a rent controlled 8 unit apartment Building , with 3 cubic trash bin, In 2018 the city in a closed door meeting decided to monopolize the trash industry, giving only one hauler excusive rights to pick up trash and denying consumers choice, my trash collection before Waste management took over was Athens Disposal charging $151 a month , when waste Management took over from the start charged $334 to now $443 and they increase the rates every year regardless, there is nobody overseeing there business practice since the city gave them a green light, when you call and talk to them there response is that they had a meeting and voted on the increase, if they are financially benefiting from the increase of course they are going to vote for it. This is extremely frustrating to me and also to other businesses that have no voice in the matter.

I hope others also voice their disapproval so this issue can be resolved.

I have have called countless times during the past few months, asking Waste Management to please pick up my glass. It is always in it's proper bin, beside the trash and recycling bins when I put them out. It's in clear, full view, yet they constantly just flat out refuse to pick it up! There is never anything except glass in it. I'm always being told Oh, they'll pick it up next time, oh, they'll pick it up next time. They never do. Constantly calling to have it picked up and being ignored is exhausting. They clearly don't care about their paying customers.

It is a joke, they only pick up what they want to pick up. For example, I live in a trailer park in Benner Township, Pa and I had a big box with broken down boxes in, put it in front of trash cans. The man moved the box back and emptied the trash but at another stop picked up a box with boxes in it. They did the same thing last week after Christmas when they used to pick them up. Other customers have complained about their service as well. Crappy service for $60. Lazy people in my opinion knowing they are the only game in town and don't care how they do their job. Well, I will pay by check from now and the days I do not get full service, no money for that week.

Recycling has not been picked up since December 11,2022. While I understand we did have a snow storm, shouldn't an organization as large as waste management have a contingency plan? Why was there no plan to pick up garbage and recycling once the ban was lifted. I now have weeks worth of recycling sitting out in the rain and have been told it will not be picked up until my regularly scheduled date of December 9th! This is so ridiculous. I am not the only resident that put out their recycling. As I drove around Hamburg I saw 100s of recycle totes out even tho it was not our scheduled date.

Michael Barnett

10912 Pineview Court

Louisville, Kentucky 40299

I am going into my third week of no trash being collected by WM. I have called several times. I understand the weather conditions put you behind one week. Over the last two weeks I have been given collection dates of 12/30/22, 12/31/22, 01/02/23 now it is 01/04/23. what the deal. I have 121.00 in credit on my account, you give excuses, promises... contact me ASAP, [protected].

[protected]@att.net

Sincerely,

Michael L. Barnett Sr.

We have had more snow than usual this year (November/ December 2022). We've called WM on 2 different occasions asking them to pick up our recycling. The 2nd time, my husband spoke to a supervisor. He was told that because of the weather, which they have no control over, we'd just have to wait til they could get here and they would not issue a credit for the 3 times they should have picked up. Well, I would like to know why this is the case. Our garbage gets picked up every week. UPS is able to deliver. Why is our recycling not being picked up? In my opinion, it has nothing to do with the weather. I'm not the only customer on my road who is outraged!